Siaysha was great she in our opinion went above and beyond to sort out 5 SIM contracts out finding us the best deals and giving us a good choice of options to choose from she was brilliant. She even c... See more
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Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
Company replied
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... See more
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Terry was absolutely fantastic, he was so helpful and knew everything I needed to know about my new phone. I couldn't recommend him anymore.
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
202 reviews
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Siayish was brilliant
QSiayish was brilliant. She sorted all my problems out getting started with my switch from Virgin to Three and she helped my BRother with his Three phone while we were there. Then to top it all she arranged for us both to get refer a friend money off too! Oldies like us need more helpful young experts like Siayisha.
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hello Barbara! We’re thrilled to hear you had a great experience with us. Thank you so much for the 5⭐ review! We’re always happy to help. -Neha
Nasim was such a good help helping me…
Nasim was such a good help helping me pick a new phone , very patient and explained everything..highly recommend
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Denise, your kind words mean a great deal. Nasim is thrilled his support made everything easy and reassuring for you. Thank you for recognising his efforts. -Manavata
5 star service
I had a few contracts that needing sorting out and Jake took his time to find me great prices and offered great service. Would highly recommend.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a ton, Sonia! 🎉 We’re so glad everything went perfectly with Jake, and see you soon! 🥰 -Kashish
Fahim was brilliant he helped me with…
Fahim was brilliant he helped me with setting up my new phone and he took his time and really took care of me
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Louise, thank you for the fantastic 5⭐ review. We’re delighted to hear that Fahim provided such attentive support and made your move to the new device smooth and stress‑free. -Maryalex
Fahim was really helpful he got me a…
Fahim was really helpful he got me a deal on my new phone and set it up for thanks
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Woohoo 🎉 John, your shout-out for Fahim lights up our day! Knowing you received stellar guidance with your phone deal and set up brings a huge smile, and we hope you enjoy your new device 🚀 -Arvind
Fantastic service today from phill…
Fantastic service today from phill thanks so much
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Jane, that’s brilliant! We’re thrilled to hear that Phill made your experience such a positive one. Thank you so much for the amazing 5⭐ review! -Veronica
Great phone deal
Phil looked after me and got me a great phone deal. Thanks.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Boom 💥 Susan, your shout-out for Phil is stellar and we are delighted that a fantastic device offer was secured for you 💫 -Arvind
Fahim was really good he sorted me a…
Fahim was really good he sorted me a nice deal for my sim thank you
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey John, we love this feedback! Fahim’s excellent service is what makes customers happy 💕 Thanks for the 5⭐ rating. -Ayesha
Reply from Three UK - 3Store Gateshead Metro Centre
Absolutely fabulous, Sarah! We’re glad Emmanuel was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Emmanuel served me and was incredible…
Emmanuel served me and was incredible clear when explaining options and prices
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Great to see comments like yours, Zack. Emmanuel’s clarity and patience while walking you through the choices and costs really shines through in your experience. -Manavata
Jake waa fantastic
Jake waa fantastic, he got me a great deal on mt phone and helped me set it up
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Laura. We’re delighted to hear you felt welcomed and safe in our store, and that Jake could offer you the best deals. Your kind words mean a lot to us. ☺️ -Prabhjeet
Terry was fantastic
Terry was fantastic, set my phone up and done everything for me in store. Great welcoming service with a smile. Thanks again mate
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi David, we're pleased to hear about the warm welcome you received. It sounds like Terry provided top-tier support to ensure your device was ready to use before you left the shop. -Kishan
Thank you Fahim
Thank you Fahim. Good lad. I took out a new tablet for me and my wife. Made it very enjoyable. Only bad thing is he supports Manchester United.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there, thanks for sharing this. It’s great to hear Fahim made the process of getting tablets for you and your wife such an enjoyable one, and looked after everything so smoothly. We’ll let him off the football allegiance this time 😉 -Shivam
Contract set up
We were served by fahim today, great service and well looked after. Got a sim only contract for a very reasonable price. Thanks!
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Amy. It is great to hear that Fahim provided such attentive service during your visit today. We are pleased that we could help you secure a new connection at a price that works well for you. -Kishan
Tue experience with Emmanuel today was…
Tue experience with Emmanuel today was absolutely incredible. He was really kind and helpful with all the contracts he spoke clearly about everything. He made it really easy to understand what was going on. If you ever come to three in metro center u have to come to Emmanuel
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Kamal, thanks for sharing this with us. It’s great to hear your visit to our Metro Centre store was such a positive one, and that Emmanuel took the time to explain everything clearly and make things easy to follow. We really appreciate you highlighting his support. -Shivam
The experience today with Emanuel was…
The experience today with Emanuel was very good. He explained us the process step by step. He is very kind and professional.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Nur, we really appreciate the 5 star! It's great to hear Emanuel supported you so well and made the whole experience easy to understand. -Maryalex
Great customer service from Fahim
Great customer service from Fahim, a truly memorable experience
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Ashrafur, we’re glad to hear that Fahim provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Easy and helpful advice
Want to leave a note thanking Fahim for helping me understand the different options and explaining things to me really nice and clearly, great chap!
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your wonderful feedback! We’re so glad Fahim provided such outstanding support. 🌟 -Veronica
Was struggling to decide on what phone…
Was struggling to decide on what phone to get, the adviser Fahim, put me at ease and sorted out a great deal for me, Thank you
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Mohammad, thank you for the incredible ⭐⭐⭐⭐⭐ review. We're delighted that Fahim provided such great support and helped you with your new device. Enjoy your new device 😊 -Maryalex
Terry helped me today
Terry helped me today. I now have a great deal and he was very helpfull amd plesant.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there, it is wonderful to hear that Terry provided such a pleasant experience today. We are glad you walked away with a favorable plan and felt well supported during your visit. -Kishan
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