Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... See more
Company replied
Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... See more
Company replied
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
Company replied
Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fahim was friendly helpful and was…
Fahim was friendly helpful and was patient with me and done what I wanted and got a really good deal
Thank you
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Karen, we are absolutely delighted by this feedback! Fahim was brilliant at taking his time to understand your needs and ensuring you walked away with a brilliant package.— Three Social Media Team
We went in for info and possible…
We went in for info and possible products for someone moving out and Terry was very helpful.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Awesome, Gordon! We’re glad Terry was able to support you with everything you needed. Thank you for your feedback! 🙌 – Three Social Media Team
he was a extremely helpful couldn’t…
he was a extremely helpful couldn’t thank him enough for all his help and actually explaining what i was signing up for
thank you so much for all your help a am so greatful
June 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for this fantastic review, Sophie! 😊 We’re thrilled to hear one of our team member provided excellent support and guided you throughout. – Three Social Media Team
Wonderful and helpful experience
Wonderful and helpful experience - Nasim
June 28, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hello there, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! – Three Social Media Team
Good service
Call me back after a discrepancy on the costs and sorted it immediately great job
June 26, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there! 🙌 Awesome to hear the team got back to you quickly and sorted the cost issue right away. Love that it was handled so smoothly. Thank you so much for the 5 ⭐ review! ⭐
Really great customer service and…
Really great customer service and expert advice and support from Phil and Emmanuel. Thank you very much.
June 24, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Amazing to hear! We’re glad to know Phil and Emmanuel provided the help you needed. Thanks for the kind words! 🌟 – Three Social Media Team
Fantastic service
June 23, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Lesley, Thank you for reaching out. We are absolutely thrilled to hear that you had such a wonderful experience with us.— Three Social Media Team
Thanks for help Nasim
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a ton for your review, Alena! Nasim really nailed it, and we look forward to serving you again. ☺️ -Kashish
Exelent service
Exelent service, perfect comunication , best deal for today , many thanks Nasim
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a ton for your review, Arturas! 🎉Nasim really nailed it, and we look forward to serving you again. ☺️ -Kashish
Fahim was very helpful and made the…
Fahim was very helpful and made the process very easy and helped me find what I needed. Great customer service overall. Thank you
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Stephen, thank you for sharing this. It’s great to hear how well Fahim supported you, it sounds like he made everything clear, straightforward, and genuinely helpful. 😇 -Prabhjeet
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Andrew, thank you for your feedback. We are pleased to hear that Fahim provided you with such an outstanding experience. -Kishan
Had a great visit to the three store…
Had a great visit to the three store metrocentre. Terry was very patient and gave us a great deal. Thanks again.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there. Thank you for sharing your experience. We are glad to hear that Terry at our Metrocentre branch was patient and helped you find a great package during your visit. -Shivam
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Pauline, it is wonderful that Jake delivered fantastic assistance and secured a top-tier package for your contract. -Kishan
Very helpful and approachable
Very helpful and approachable. Helped with all needs great offers got me the best deal
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Samantha, it’s great to know the support you received felt welcoming and attentive, helping you find options that suited you well and resulted in a strong outcome. -Kishan
Fahim and Phil were fantastic in…
Fahim and Phil were fantastic in helping me set up my new home broadband box. They are a asset to threw
10/10
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your kind words, Ernie. We’re pleased to hear Fahim and Phil delivered the support you expected. 🌟 -Veronica
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for the amazing review! We’re so pleased you had a fabulous experience with Terry. 😊 -Veronica
Terry was fantastic with his knowledge…
Terry was fantastic with his knowledge and customer service, he is probably the best person I've ever met in any customer service role
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Danny! 🌷We’re thrilled to know Terry made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Reply from Three UK - 3Store Gateshead Metro Centre
Hi, David, We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ - VodafoneThree Social Media Team
Siaysha was extremelly helpful and I…
Siaysha was extremelly helpful and I felt fully at ease with her, I would definitely recommend 3 in the metrocentre for a fab experience, thank you.
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your feedback, Edna! We’re so glad to hear Siaysha took excellent care of you at our Metrocentre branch. ✨ -Veronica
Today I visit the shop as I couldn't…
Today I visit the shop as I couldn't access my emails. Nasim who works there was very helpful to sort out my problems and and also he advised me with my outdated contract.
Very polite, polite and knowledgeable.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Monika,
Nasim will be so pleased to know he helped you with your emails and contract update. Really appreciate you sharing this. 😃 -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.