Three UK - 3Store Glasgow (Fort) Reviews 

176
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TrustScore 5 out of 5

4.9

Unit C18, 645 Provan Walk, Glasgow Fort Shopping Centre, G34 9DY Glasgow, North, GB

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Rated 5 out of 5 stars

Went to 3 up the fort, Barry helped us a lot and made the experience so smooth as I was opening a new contract he explained everything perfectly and ordered the new phone for me. Would highly recommen... See more

Company replied

Rated 5 out of 5 stars

Barry has helped me several times with issues with my phone, always been helpful and polite. Gave me the contact details and helped support my complaint with customer services. Eventually got everythi... See more

Company replied

Rated 5 out of 5 stars

Erin at Three branch glasgow Fort was a really helpful and very on point with the necessary information in order for my upgrade. Not only did Erin arrange a new phone she also sorted my other sim ca... See more

Company replied

Rated 5 out of 5 stars

Today both myself and my partner were served by Kaylyn in the Glasgow Fort branch. All questions were asked and answered professionally. Highly recommend further customers approach this store colleagu... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Glasgow (Fort)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit C18, 645 Provan Walk, Glasgow Fort Shopping Centre, G34 9DY, Glasgow, North, United Kingdom

  • 01417716648

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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4.9

All reviews

(176)

33,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kendall was so helpful in store she…

Kendall was so helpful in store she talked us through everything and sorted out it all for us was so helpful well recommended

September 15, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Hey Rachel, you've just made our day. It's wonderful to hear Kendall took the time to talk everything through clearly and helped get it all sorted for you. Thanks for the recommendation.
Three Social Media Team

Rated 5 out of 5 stars

Great

Great.
Barry was a great help, made everything go smoothly, happy with my trip & new purchase.

Thanks Barry

September 14, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Hi Amy, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Barry helped make everything straightforward and ensured you left happy with your decision. We appreciate you taking the time to recognise his support.

Three Social Media Team

Rated 5 out of 5 stars

Easy and fast to update new sim

Easy and fast to update new sim. Kaylyn was very polite and helped with all questions.

September 13, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

Hey Raymund, we're glad to hear Kaylyn was able to get everything set up quickly and take the time to answer all your questions. It's great to know her polite and supportive approach left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.

Rated 5 out of 5 stars

Erin at Three branch glasgow Fort was a…

Erin at Three branch glasgow Fort was a really helpful and very on point with the necessary information in order for my upgrade. Not only did Erin arrange a new phone she also sorted my other sim cards making them cheaper.

Leaving with a smile from start to finish business was handle calm and professionally from Erin

September 11, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

Hi Ravi. Thank you so much for the fantastic review! It's brilliant to hear that Erin was able to get your upgrade sorted smoothly and even save you some money on your other SIM cards along the way. 😇 - Three Social media Team

Rated 5 out of 5 stars

Mark was brilliant at helping us find a…

Mark was brilliant at helping us find a phone and package that suited us and when we came back Kendall was equally as good to put sale through and Mark set up or new phones he was very patient with us as we are not tech savvy 😂 well done mark 10/10

September 11, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

Hey Maureen we love hearing this! Mark and Kendall are both fantastic at making the tech setup easy and stress-free. ✨
Thank you for the wonderful 5-star support, enjoy your new devices! 🎉— Three Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, offered different options and deals until we found the one best suited!

September 9, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

Thank you for sharing this, Gillian! 🙏 We always aim to find the perfect match for our customers, so we're glad exploring different options paid off. Thanks for the great feedback! ✨ — Three Social Media Team

Rated 5 out of 5 stars

Today both myself and my partner were…

Today both myself and my partner were served by Kaylyn in the Glasgow Fort branch. All questions were asked and answered professionally. Highly recommend further customers approach this store colleague for any assistance required

September 9, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

Thank you for taking the time to leave a review, Callum! 🙏 It’s fantastic to hear that Kaylyn answered all your questions so well. We hope you and your partner have a great day and hope to see you both again soon! 👋
— Three Social Media Team

Rated 5 out of 5 stars

Kaylyn was very helpful with sorting…

Kaylyn was very helpful with sorting out my phone upgrade. Very informative and made the process very simple!

Great experience overall.

September 6, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

Hi Jason, thanks for taking the time to leave a review. It's great to hear Kaylyn made the upgrade process straightforward and ensured you had all the information needed to make the right choice.— Three Social Media Team

Rated 5 out of 5 stars

Kaylyn was fantastic

Kaylyn was fantastic, she took me through every possible option and really helped me decide what would be best for me. Great service!

September 6, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

Hi Katie, it’s great to see Kaylyn recognised for taking the time to explore the available choices and helping you reach a decision that suited you. We’re pleased her support left you with such a positive experience — Three Social Media Team

Rated 5 out of 5 stars

Fahz was a very good help

Fahz was a very good help. Very knowledgeable and looked for the best deal!

September 5, 2026
Unprompted review
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Reply from Three UK - 3Store Glasgow (Fort)

What a sweet 5-star rating, Kieran! Fahz truly exceptional, and we’re so happy to know he made everything right for you. Thank you! ☺️ — Three Social Media Team

Rated 5 out of 5 stars

Martin and Kendal were very friendly…

Martin and Kendal were very friendly and helpful. Excellent service

September 4, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Love hearing this, Jade 😊 What a lovely shout-out for Martin and Kendal. We're delighted their friendly and helpful support made your experience such a positive one 💙
Three Social Media Team

Rated 5 out of 5 stars

10/10

10/10. Had a major issue with my business account as it was set up wrong at another branch, went into the fort to get it sorted and Erin couldn’t have been more helpful. Genuinely went above and beyond to help me get it sorted and finally did. Thanks again for everything 🤝

September 2, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Thanks for sharing your experience, Luke 🎯 What a brilliant recognition for Erin. We're so pleased her expertise and dedication helped get everything straightened out, and it's fantastic to know she made such a positive difference 😊💙
Three Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service

August 22, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

That’s brilliant, Colin 🌟 Thanks for sharing the love and such a wonderful shout‑out 💙

- Three Social Media Team

Rated 5 out of 5 stars

Amazing customer service and support

Michael who is normally based in the Parkhead store but was working in the Fort store on the day we visited provided fantastic support in making choices in what I wanted to do. He was extremely knowledgeable, did not push to make a decision and even suggested I took some time to think it through. Once the decision was made he was extremely efficient in processing the order.
Michael- a fantastic ambassador for 3.
Thank you

August 18, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Hi Simon, it’s great to know you received clear guidance and felt comfortable taking time before making your choice. Michael’s knowledge, patience and efficient support made a real impression, and we appreciate you sharing your feedback — Three Social Media Team

Rated 4 out of 5 stars

Welcoming staff, great knowledge.

Welcoming staff. Lorian was great. Very knowledgeable and helpful. Sorted out my upgrade with minimal fuss.

August 16, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Hi Mr Todd, thanks for sharing your feedback. It’s lovely to know Lorian created a welcoming experience, shared clear advice and helped make your upgrade process smooth. — Three Social Media Team

Rated 5 out of 5 stars

Great experience in three store Glasgow…

Great experience in three store Glasgow fort with Barry. He helped me get the best plan for my money.

August 13, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Wonderful to hear you had such a great experience at our Glasgow Fort store, Rachel. Barry clearly made sure you found the right plan, and we’re glad you left happy.
Three Social Media Team

Rated 5 out of 5 stars

The guy Barry attended me.

The guy Barry attended me.
we got a sim card and a mobile phone
i really impressed with his customer service skills and the offers by EE network as well

August 12, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Thanks so much, Abdul! 🎉 We’re so happy Barry could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team

Rated 5 out of 5 stars

Kendal was very attentive and helpful

Kendal was very attentive and helpful. Very happy with the service.

August 9, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Hey Alison, thank you for your glowing review. It's wonderful to hear Kendal provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me find the right phone at a great price.

I’m absolutely delighted with my new phone and really appreciated all of Kendall’s help. She made the whole process so easy and stress-free and was a pleasure to deal with.

Excellent customer service from Kendall — thank you so much! 😊📱❤️

August 8, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Hi Susan, thanks for your fantastic 5⭐ review. We’re pleased to know that Kendall at our Fort Glasgow store offered top tier help and took the time to guide you through all your choices for your new device at an ideal price, all without any hassle.
– Three Social Media Team

Rated 5 out of 5 stars

Kendall was great

Kendall was great, explained everything well and sorted out my new phone with no issues.

August 5, 2026
Unprompted review
Three UK - 3Store Glasgow (Fort) logo

Reply from Three UK - 3Store Glasgow (Fort)

Thanks for the great review, Bryan! We’re thrilled to hear you got your new phone sorted with fantastic support from Kendall. – Three Social Media Team

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