Would have given 5 stars but I believe there is always room for improvement. Mariam was an excellent advisor answering all of my questions and doubts with politeness and professionalism.
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See what reviewers are saying
The advisor in the shop , Will, was patient, helpful and courteous. However the problem required referring to a central Three help/service desk who after about 50 minutes were unable to resolve the is... See more
Company replied
Great communication and got really good helped.Highly recommended.
Company replied
Sylwia was very knowledgeable and exceptionally friendly. She truly knew her stuff & was able to support me through decisions around mobile plans & payment options. Definitely there for the customer... See more
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Company details
About Three UK - 3Store Gloucester
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
2 Eastgate Street, GL1 1PA, Gloucester, South, United Kingdom
- 01452524985
4.8
Excellent
45 reviews
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Shop Advisor - brilliant, Service Desk not so much
The advisor in the shop , Will, was patient, helpful and courteous. However the problem required referring to a central Three help/service desk who after about 50 minutes were unable to resolve the issue ( the App not showing my current allowances etc). However Will was able to establish that my spending g cap was still in place so, hopefully, my phone will continue to operate when I go abroad.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hi there, good to know Will provided such supportive guidance and helped bring clarity, especially with everything requiring further checks. It’s great to see how that reassurance made a difference moving forward, particularly with your plans ahead. -Kishan
Mariam is very helpful
Mariam is very helpful. Great service sorted my numbers and my wife numbers for me
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thanks a lot, Sadia! 😁 Mariam’s friendly support really shines through, happy she could help you and your wife today. -Ayesha
Great customer service by Ian
Great customer service by Ian. Happy with the deal saving money compared to previous plan.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Big wins all around, and we’re loving it! Ian delivered standout service and helped unlock real savings, the kind that make switching feel genuinely worth it. Thanks for sharing your experience with us, Bubbles. -Ashifa
Thanks to Will
Will the assistant was friendly and very helpful on getting our problem sorted. An asset to your team.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hey, Irene. Thank you for your kind words! We're delighted that Will was able to get everything sorted for you with such a friendly approach. 🥰 -Prabhjeet
Amazing Service by Zehra
Amazing Service by Zehra. She gave me good option to purchase a contract from Three. thank you
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
That’s great to hear, Salman! We’re delighted Zehra was able to guide you through the available plans and find the right fit for you. -Shivam
Very friendly and efficient service.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hi John! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Best ever servive.could not fault it .
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
You’ve made us smile, Shirley! Thank you for the amazing 5⭐ review. Wishing you a fantastic day! -Afaq
The representative was excellent and…
The representative was excellent and service was great.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thank you so much, Iftikhar! 🎉 We’re delighted we could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Ian very friendly guy was very happy…
Ian very friendly guy was very happy with his help
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
That's fantastic, Julie. We're glad to hear that Ian provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Mariam was very helpful for us
Mariam was very helpful for us. She clear out every thing for me. Very polite.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hey Rose, it’s fantastic to hear that Mariam made your visit so seamless. Your feedback means a lot to us, and we’re thrilled she left such a positive impression. 🥰 -Kashish
Great customers
The gentleman was absolutely marvelous at sorting out my problem with handset. Done in kind way and not condescending. Very very helpful
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thank you, Doreen, for sharing your experience! 🎉 We’re so pleased to hear the gentleman supported you with kindness and care while resolving your handset issue. Your feedback truly reflects the dedication to providing helpful service. 🥳 -Prabhjeet
No issues always had a great experience…
No issues always had a great experience when going in store. Staff are friendly and welcoming and give all the information needed
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thanks for your feedback, Siân, and it's lovely to hear that you enjoyed great customer service during your store visits. We appreciate you taking the time to share this with us. -Michael
Amazing
Amazing, friendly and helpful
I only had my phone contract from them and there amazing will stay with them!!!’
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hey Anya! Thanks for sharing this. We're glad to hear you received such great support from us. -Afaq
Reply from Three UK - 3Store Gloucester
Hi Graham, it’s brilliant to hear that our colleague provided such an impressive and standout experience for you. -Kishan
Sylwia was fantastic
Sylvia was fantastic from start to finish. Knowledgeable and so patient with me. Thanks for all your help
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hi Craig,
It’s fantastic to know Sylvia made the process smooth and stress‑free for you. Thanks for taking the time to share your experience 🙌. -Shivam
Will was very efficient and friendly
Will was very efficient and friendly. Thankyou.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
We’re really glad to hear Will gave you such great support, Annette. We want every customer to feel this happy with our service. 🌺 -Ayesha
Will very helpful & patient
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Amazing, Louise. We’re so pleased to hear Will was helpful and patient during your visit. It’s great to know he made such a positive impression. ☺️ -Prabhjeet
Excellent help and amazing service
Excellent help and amazing service. Made everything very easy. 100 percent recommend them
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Jake! Thank you for taking the time to share this. It's great to hear that our team provided the support you needed and made things easier for you. -Afaq
Wow what can we say we went to…
Wow what can we say we went to Gloucester store and have had first class service from Will and Ian. They are truly professional and are a credit to your company. So grateful to them. We are in our 70s and they made it so easy for us to understand. Thanks to both of them.
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hi Rosemary, thank you for taking the time to share this 🎯 We’re delighted that our Gloucester store team, Will and Ian, made everything simple for you. Wishing you an amazing day 🌼 -Neha
Reply from Three UK - 3Store Gloucester
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
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