The staff in particular Kelly were very helpful indeed. She tried to work out why the 5G hub was not connecting to my phone. After changing the sim she brought a new hub which did connect to my phone... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We we served by Craig and he was very knowledgeable and informative.He put together a good mobile and broadband package for me at a very good price per month.Very polite and a pleasure to do business... See more
Company replied
Came into store about upgrading my sun and Ryan helped me through the process and made everything very clear.
Company replied
Interactive with my son and saved a good amount of money
Company replied
Company details
About Three UK - 3Store Grantham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 36 Issac Newton Centre, NG31 6EE, Grantham, Midlands, United Kingdom
- 01476575666
4.9
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was easy and quick
My experience was easy and quick, Jack helped me and my parents out a lot.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Mia, thanks for the great rating. We’re happy everything went smoothly and that Jack could support you and your family throughout the process. -Suhaas
Great service and saved loads of money
Great service and saved loads of money. Thanks
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hi, Jane! We’re so pleased to hear you received great service and were able to save money. Your feedback truly brightened our day. ☺️ -Prabhjeet
Reply from Three UK - 3Store Grantham
Hi there, we’re thrilled you received exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Ryan and Jackson ware absolutely…
Ryan and Jackson ware absolutely brilliant to help me choose the best possible deal from Three at Grantham branch
Thank you guys !
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you so much, Iwona, for sharing this wonderful feedback! We’re delighted to hear that Ryan and Jackson at our Grantham store gave you such brilliant support in finding the best deal. 😇 -Prabhjeet
I'm so happy with help which I got from…
I'm so happy with help which I got from Chris. He is so helpful, giving clear information. With pleasure I'm giving positive feedback for him.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Creating smiles and delight is what we’re proud to bring to our customers every day, Sara. Chris made it happen beautifully. We hope you have a wonderful day. -Ashifa
Reply from Three UK - 3Store Grantham
Hi Blazikin! Thank you so much for sharing this. It’s wonderful to hear that Chris service and guidance made such a positive impact on your visit. 🌺 -Ayesha
Jack was very good with service
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Warren, great to hear Jack delivered such a positive and attentive experience. -Kishan
Chris was brilliant
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
We’re overjoyed by your feedback, Raymond! Chris’s care and support made your experience exceptional. What a joy it was to serve you. -Ashifa
I dealt with Jack on getting a better…
I dealt with Jack on getting a better contract for my airtime and got a very good deal. Saved me loads of money. Definitely talk to Jack, friendly, easy to
Talk to and very helpful.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Great service and big savings, now that’s what we call a perfect combo! We’re so glad Jack could make a real difference for you, Brandon. Thank you for letting us be part of your experience. -Ashifa
Interactive with my son and saved a…
Interactive with my son and saved a good amount of money
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Jack, lovely to hear this. It’s great that the team looked after you both and helped you get a good deal. -Ayesha
Thank you Ryan for the all the help the…
Thank you Ryan for the all the help the service was a smooth sailing.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Kristina, thanks for taking the time. We’re pleased Ryan supported you and made the whole experience easy. -Kishan
Chris has done wonders helping with my…
Chris has done wonders helping with my phone and is very friendly and always has time for me.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you for taking a moment to share this feedback, Sandra. It’s great to hear the level of support Chris has provided and the positive experience you’ve had. -Afaq
Renewal of contract
Chris was extremely helpful and saved me some money.Very Happy with the experience.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks a ton, Margaret! 🎉 We’re so glad everything went perfectly with Chris, and we can’t wait to welcome you back again! 🥰 -Kashish
Chris was exceedingly helpful and…
Chris was exceedingly helpful and solvesd the issue most promptly.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you for sharing this brilliant feedback, Rosalind! It's wonderful to hear how smoothly everything went and that Chris provided such excellent support throughout the process. -Afaq
Craig was really helpful
Craig was really helpful! Made sure to get us the best deal possible on an upgrade for my partner.
Nothing felt too much trouble. Would really recommend!
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks so much, Lee! We’re thrilled to hear how brilliantly Craig guided you both. His dedication, clarity, and genuine effort to find the right option really shine through. It’s fantastic to know he made the whole experience feel effortless. -Manavata
Chris at Three Grantham what brilliant…
Chris at Three Grantham what brilliant and sorted my issue with professionalism and speed. Great job!
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hey Shane, that’s fabulous! 🎉 We’re delighted that Chris made your visit smooth and seamless at our Grantham branch. Thanks for sharing your feedback! 😊 -Veronica
Chris was helpful and polite and helped…
Chris was helpful and polite and helped sort out a good deal, excellent work
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you, Roger. Your message absolutely made our day. Chris will be delighted to know his dedication and care left such a strong impression. -Manavata
Chris was really really helpful and was…
Chris was really really helpful and was not the usual " pushy salesaman". He fully explained the broadband contract. I am not a techie geek and need things explaining simply. Chris was great and I would not hesitate to recommend him. 10/10 👍😊. A BIG Thank you
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Chrissie, it is wonderful to know that Chris provided such a supportive and pressure-free experience, and we are delighted that he was able to clarify your home internet details in a way that felt accessible and easy to navigate. Your kind endorsement of his hard work means a lot to us, and we are so pleased to have you with us—many thanks for the support! 🚀✨ -Kishan
Amazing customer service by Jack
Jack served me today and taken care of me.
His customer service was absolutely brilliant and went until 11 to provide the best for me.
He is the only reason why i stayed with Three.
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you for sharing this, Horváthka. It’s incredible to hear how fully Jack supported you throughout your visit. His dedication, patience, and determination to make sure you left with exactly what you needed truly shine. -Manavata
Chris was excellent and helpful and…
Chris was excellent and helpful and we’re very helpful with our new contracts
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks for sharing your thoughts, Marjorie. It’s great to hear that Chris offered such strong guidance while setting up your new contracts. -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.