Fantastic seamless and friendly experience. Carol, in particular, was very helpful and accommodating. I haven’t been into a phone store for years and was worried about it being intimidating, especi... See more
Company replied
Location
Switch locationUnit B10, Freshney Place Shopping Centre, DN31 1QL Grimsby, Midlands, GB
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See what reviewers are saying
Want to credit Ashley as he has looked after my family every time we have visited explained everything clearly and given us a good deal. All the staff in the shop are helpful and give you time which i... See more
Company replied
Dan was so helpful and amazing here in the Grimsby Store. Would highly recommend . I'd just like to add we are old and had gone through an absolute nightmare simply by trying to exit our contract... See more
Company replied
After visiting the Three Store in Grimsby , Carol put any fears I had to one side and listened to my concerns over moving to a new service provider.After a short but meaningful consultation all my nee... See more
Company replied
Company details
About Three UK - 3Store Grimsby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit B10, Freshney Place Shopping Centre, DN31 1QL, Grimsby, Midlands, United Kingdom
- 01472353711
4.9
Excellent
118 reviews
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Great service everything was explained…
Great service everything was explained very clearly and got a great deal definitely recommend them
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks a ton, Muhammad! We’re so happy to know you’re enjoying the service and your new deal. Wishing you a wonderful day! 🤗 -Kashish
Great service on sorting my phone
Great service on sorting my phone
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Lovely to hear this 😊 Pleased our team could provide such helpful support while getting your phone sorted, Susan ❤️ -Arvind
A good customer experience (Carol, Grimsby store)
Carol was very knowledgeable, helpful, understanding, and personable. He listened to my requirements, and the things that I don't want, and gave his recommendations accordingly. He did suggest a number of 'extra' things I might consider. When it came to data etc, he checked my current usage and didn't suggest anything way over the top, which I appreciated. Overall, a good customer experience.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Carol was delightful
Carol was delightful, easy to talk to, answered every question politely and made the transaction smooth and stress free, would definitely recommend anyone looking to get a new handset to pop in!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Our aim is to turn tech shopping into a rewarding journey, and it sounds like Carol clearly delivered. ✨ Enjoy every moment with your new device, Ernie . Knowing you’ll recommend us means more than we could ever ask for 😍 -Ashifa
Excellent customer support
Carol is extremely friendly and informative. Thank you for your help today in the Grimsby branch it was really appreciated!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Lauren, we’re delighted to hear that Carol provided such knowledgeable and welcoming support during your visit to the Grimsby store. -Manavata
Clare was extremely helpful
Clare was extremely helpful and patient absolute star
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey Wayne. We're glad that Clare made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Leah in the Grimsby store is a legend
Leah in the Grimsby store is a legend. She's been so helpful with the problems I've had with two different accounts and has always been so efficient, friendly and reassuring. Thank you Leah for all your help - you're a real asset to the company.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey there, Leah in our Grimsby store truly shines with her excellent work. She’s helped you through account challenges efficiently, and we’re happy to know you had such a great experience! See you again soon! ☺️ -Kashish
Great Servive from Katie in the Grimsby shop
Katie in the Grimsby shop was outstanding. She explained the process to arrange a new phone perfectly. Katie made everything very straight forward and 10 mins later I had my new phone. Highly recommended.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Amazing, Paul! We're delighted Katie at our Grimsby store made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. Your feedback truly brightened our day. ☺️ -Prabhjeet
Me and my wife recently came in to…
Me and my wife recently came in to upgrade our phones. Our battery is out phone started to swell and we panicked and Carol and Ray and Ashley came to help us. They transferred our stuff and was so lovely explaining everything!
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey there! Thank you for trusting us during a stressful moment. We’re happy Carol, Ray, and Ashley could step in, reassure you, and make the process smooth. We’re glad you felt supported and informed every step of the way 😊 -Ayesha
The staff are always very helpful
The staff are always very helpful. Nothing is too much for them. I always come in store for that reason.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Providing service that feels effortless and welcoming is exactly what we want to deliver for our customers. Thank you so much for the 5⭐ review, Mandy, and for sharing your feedback! ☺️ -Ayesha
Highly recommend Morgan
Highly recommend Morgan, She was very helpful and made us feel very welcomed also she explained different packages that we didn't know about.
Definitely recommend and because of Morgan we actually stayed with Three.
Thank you again.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Grimsby
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Carol was amazing and really helpful
Carol was amazing and really helpful
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
We’re so glad to hear Carol worked her magic, Kai! 😄 Thank you for this wonderful 5 star review, we’re always happy to help. ☺️ -Kashish
Highly recommend,very helpful.
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Simpson, thank you for your 5 ⭐ review. We’re delighted you had such a positive experience with us. -Shivam
Very helpful and polite
Very helpful and polite , answered all questions asked
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello Louise, thank you so much for your 5 ⭐ review! 🎉 We’re glad you enjoyed our services, and we’re always here to help. ☺️ -Kashish
Ashley really helped me and my wife
Ashley really helped me and my wife. We managed to get a new phone for not a lot more and he reassured me all the way through the long process.
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Mr. Woodhouse, we’re thrilled that Ashley delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Leah was very patient and answered my questions and truly was very supportive. Highly recommend her prophesional skills
Leah was very patient
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
What a sweet 5-star rating, Kathryn! Leah is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Kashish
Ashley at Three Grimsby
Ashley was utterly fantastic! Customer service done right - friendly, easy and took us through the entire process making it hassle free. Would recommend Three (and would consider my next purchase from Three) based on such a positive experience.
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Great Ray thank you!
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Very helpful in store
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello William, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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