Fantastic seamless and friendly experience. Carol, in particular, was very helpful and accommodating. I haven’t been into a phone store for years and was worried about it being intimidating, especi... See more
Company replied
Location
Switch locationUnit B10, Freshney Place Shopping Centre, DN31 1QL Grimsby, Midlands, GB
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Want to credit Ashley as he has looked after my family every time we have visited explained everything clearly and given us a good deal. All the staff in the shop are helpful and give you time which i... See more
Company replied
Dan was so helpful and amazing here in the Grimsby Store. Would highly recommend . I'd just like to add we are old and had gone through an absolute nightmare simply by trying to exit our contract... See more
Company replied
After visiting the Three Store in Grimsby , Carol put any fears I had to one side and listened to my concerns over moving to a new service provider.After a short but meaningful consultation all my nee... See more
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Company details
About Three UK - 3Store Grimsby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit B10, Freshney Place Shopping Centre, DN31 1QL, Grimsby, Midlands, United Kingdom
- 01472353711
4.9
Excellent
117 reviews
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Changed my email in store and got a replacement sim
Lovely staff in the Grimsby store, Leah was very kind and helpful helping my mum to change her email and get a replacement SIM card. Nice quick experience and very good service
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
That's amazing to hear! -Maxine
Reply from Three UK - 3Store Grimsby
Hey.
Thanks! Your review is really appreciated. -Pete
Three store at Grimsby
We popped into the Three store at Freshney Place @ Grimsby today ( 28/11/25) Leah was really helpful & so knowledgeable. Great customer service. Thankyou so much.
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
We're so glad to hear you had a great visit to our Grimsby store :) Thanks for writing Leah a brilliant review! -Scott
Ashley was a star today
Ashley was a star today! Explained our new broadband set up in simple terms for us. Would highly recommend this shop
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
We're delighted that Ashley explained your new broadband so you can get set up and started, Janet :) Thanks for your 5 stars -Scott
Reply from Three UK - 3Store Grimsby
Thanks for your feedback, Daisy, and it's lovely to hear that you enjoyed great customer service from Leah. We appreciate you taking the time to share this with us. -Michael
My Tesco’s app wasn’t working and I…
My Tesco’s app wasn’t working and I didn’t know what to do so I popped in to the Grimsby branch and carol sorted everything out for me. They always help me in there amazing staff.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks for this fantastic 5⭐ review, Anne. We really do appreciate it! Have a great day 😊 -Jade
Leah was absolutely brilliant made it very easy process for us
Leah was absolutely
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello Lorna, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Transfer
Ashley helped me to set up I believe he called it a discovery session. Carol served me and helped me with a phone contract and Ashley was patient enough to help set up my device
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
That's sensational, Mrs Dunks. We're really pleased Carol and Ashley guided you and got you all set up with a new contract. Thank you for the great review :) -Scott
The three store in grimsby was…
The three store in grimsby was fantastic. Last week i saw carol and sorted out my sim when she suggeted about wifi. Today ive been in and spoke to ashley. He helped me to switch from virgin to three and made it seemless
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Amazing servce carol
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks for your feedback, Lenuta, and it's lovely to hear that you enjoyed great customer service from Carol. We appreciate you taking the time to share this with us. -Michael
I was having serious issues with Broadband home…
I was having serious issues with home broadband regarding speed. Whilst visiting the 3 Store Grimsby, I got a 30 day money back offer on the 5G mobile hub. To my astonishment it reaches speeds in excess of 300 mps. In addition I can take the hub wherever I go.
I want to thank Carol and Raja who gave me a perfect solution to a major problem.
Great service
Outstanding product knowledge
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Thank you for your feedback, James. It's lovely to hear that you enjoyed great customer service at the Grimsby store from Carol and Raja. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Grimsby
Hey there, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
Three
Ash was amazing, he managed to mend my phone, and upgrade my plan to save me money. Updated a few of my questions and set me on the right track.
October 11, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey.
That's superb. Thanks for the support. -Pete
Staff attention was satisfactory.
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks for the 5⭐ review, Betty! -Jade
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