We went into store today trying to cancel a contract and within our cooling period as at another store we were put into a contract for a really high price for what we were receiving. Called numer... See more
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My previous contract had expired and so I shopped around for the best new deal. Visited the 3 Store in the Woolshops, Halifax and spoke to Shah. After comparing the offer from 3 with others, I returne... See more
Company replied
I am 72 year old male & got broadband device on 30day approval, the saleman a young looking afro lad assisted and said any issues dial 333 from your phone I did & was told you cannot have this s... See more
Company replied
Needed to check my contract and popped in to speak to Adil who basically took his time to completely review my account and upgrade to an i17 . my daughter is over the moon as wasn’t expecting anything... See more
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Company details
About Three UK - 3Store Halifax
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Woolshops, HX1 1RU, Halifax, Midlands, United Kingdom
- 01422320912
4.9
Excellent
180 reviews
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This company invites their customers to review, whether positive or negative
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Mobin was brilliant great service
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Peter,
Thanks so much for sharing your experience. We’re delighted to hear Mobin made such a strong impression and delivered the level of service we aim for every day.
– Three Social Media Team
10/10 customer service
We went into store today trying to cancel a contract and within our cooling period as at another store we were put into a contract for a really high price for what we were receiving.
Called numerous times and ended up coming in to the Halifax store for in person help.
Shah helped us amazingly, was extremely patient helping us cancel and also as we didn’t want to loose our mobile number so shah helped us find a new sim only contact for half of the price, we also signed up to a home broadband with 3 for less that we were originally paying for a sim only contract.
The staff are all extremely helpful and polite, the store is well maintained and clean and the atmosphere is very professional.
Very happy with the help we received today
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Oh wow, Carly! That’s what we call fantastic service and support. We’re so happy to hear that Shah and our team worked their magic, and your 10/10 truly means a lot. ☺️ – Three Social Media Team
Helpful & explained through my issue…
Helpful & explained through my issue with a quick solution. Much appreciated
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Maizie, thanks for sharing your experience. We’re delighted to know that you received outstanding support and got your concerns sorted quickly without any hassle.
— Three Social Media Team
Reply from Three UK - 3Store Halifax
Hi there, thank you for your kind review and for taking the time to share your experience. - Three Social Media Team
We've been to the Three store in…
We've been to the Three store in Halifax and I was served by Adil. He was very kind and helpful. Thank you
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Chishti, thank you for your feedback. We’re glad Adil made your visit to our Halifax store a positive experience and ensured you felt well supported.
— Three Social Media Team
Got a good deal. Great customer service
My previous contract had expired and so I shopped around for the best new deal. Visited the 3 Store in the Woolshops, Halifax and spoke to Shah. After comparing the offer from 3 with others, I returned the next day as it was the best deal. Adil, Assistant Manager, was courteous and helpful in setting up the new contract.
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Andrew, it is brilliant that comparing your options with Shah and having Adil arrange your agreement at our Halifax store made finding the right value such a smooth experience. — Three Social Media Team
Samantha’s so helpful and professional…
Samantha’s so helpful and professional regarding setting up new sim contract and cancelling my tablet it’s brilliant for my age group who struggle with technology
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hello Lynne, it’s lovely to know Samantha made things simple and stress‑free while assisting you. Thanks so much for sharing your experience. – Three Social Media Team
Needed to check my contract and popped…
Needed to check my contract and popped in to speak to Adil who basically took his time to completely review my account and upgrade to an i17 . my daughter is over the moon as wasn’t expecting anything and i have saved money over all. thank it and very well done Adil
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Wow, Iyliah! Your review is next level awesome! 🎉 Huge shout out to Adil for making it unforgettable. 😉 — Three Social Media Team
Always come into store to upgrade…
Always come into store to upgrade contract on 7 family phones
Easier face to face dealing
Always deal with Mobin
Very happy with service
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Andrew, we’re really glad to hear Mobin continues to make your upgrades easy and straightforward, especially with so many family phones to manage. Thanks for sharing your experience 🙌
-Three Social Media Team.
The finest service I experienced came…
The finest service I experienced came from Aaminah.
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Muhammad, that’s brilliant! 🎉 We’re so glad Aaminah made everything go smoothly for you. 😊
Three Social Media Team
Everything was fine
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Michal! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review.
Very well customer service shah really…
Very well customer service shah really helped me with my contract I would defo recommend him to others
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Naisar, we’re delighted to know Shah made your experience a positive one. Thanks for sharing your thoughts with us 🙌
-Three Social Media Team.
Is Vodaphone Better?
I am 72 year old male & got broadband device on 30day
approval, the saleman a young looking afro lad
assisted and said any issues dial 333 from your phone
I did & was told you cannot have this service as you are a
business customer!As it did not work it was returned, the manager inspected the item and said it was ok.
Adil will sort the paper work out and cancel your contract, but he didn't`t and two months on I am now getting demands for non payment ,all because of Adil!
A “business “account is a real mystery, whats that all about adil ?
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Steven, here’s a clean and polished version of your message with the grammar fixed, and the broadband link placed correctly:
Hi Steven, we think you might have tapped 5 stars by mistake because what you’ve been put through is the opposite of a smooth experience. You took the broadband on a simple 30‑day approval, followed the advice you were given, returned the device when it didn’t work, and were told the contract would be cancelled. Instead, you’re now facing payment demands that only exist because the paperwork wasn’t completed when it should have been. The “business customer” explanation doesn’t match how the service was sold to you, and the responsibility for fixing this sits entirely with the team who handled your account. What needs to happen now is a full review, cancellation backdated to the return date, removal of all charges, and a formal complaint so the mishandling is properly addressed. If you’d like, I can help you write a message that gets this sorted quickly.
Please visit our Three Business Contact page here for further support: https://bit.ly/3RkG1h0. - Three Social Media Team
Very helpful friendly personnel always…
Very helpful friendly personnel always helping sort things out with the best service highly recommended
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Marcin, thanks for the fantastic 5⭐ feedback. We’re glad to hear you received smooth, reliable assistance and had everything sorted with ease, making your experience seamless. Your recommendation means a lot to us.
— Three Social Media Team
I really appreciate Adil's guidance and…
I really appreciate Adil's guidance and support. He is very professional, took time to explain things to me, in a way that I could understand. He gave me information on deals. He uses the phone that I purchased. Adil made me feel like a valued customer and I appreciate his help. This is one of the reason
s I remain with Three.
Thank you
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Deborah, you’ve made us smile big! Adil turned your visit into something fabulous, friendly, and sparkling with good vibes. ☺️ We’re overjoyed you left feeling valued, and we couldn’t be prouder of him for creating such a standout moment. ⭐ Here’s to many more magical times together! 🎉 — Three Social Media Team
Adil was so helpful upgrading my account.
Adil was so helpful and very patient in every thing he went through with me. A very good person to do business with. Thank you all at Three..
July 15, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Malcolm, it’s wonderful to hear Adil made such a positive impression with the support provided. Your kind words and recommendation mean a great deal to us. — Three Social Media Team
Reply from Three UK - 3Store Halifax
Hey, Emily! We're absolutely delighted to hear that your experience was so positive. Thank you for taking the time to leave an incredible 5 ⭐ review! - Three Social Media Team
Had a brilliant experience in the store…
Had a brilliant experience in the store was served by Mobin. Such a friendly bloke. He was very knowledgeable and helpful. Nothing at was an issue with him. So nice to have that refreshing feeling when walking out of the store that you have finally been looked after and not fobbed off.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Your words are a real highlight, Gamal ✨ We’re delighted Mobin’s expert guidance and attentive approach made you feel genuinely valued, and recognition like this speaks volumes 🌟
- Three Social Media Team
Customer service
Customer service was exceptional. Adil was honest but not pushy, sorted grandsons phone as well
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi there, this is fantastic to hear! We are so glad that Adil looked after you and your family member so well, providing transparent and comfortable support during your visit. Thank you for sharing your experience.— Three Social Media Team
Had a brilliant experience in the…
Had a brilliant experience in the Halifax store spoke to Mobin. He was amazing and helped me get a fantastic deal on my home internet. Really happy with visit. Thanks
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Graham, it’s great to hear how well Mobin supported you during your visit. His clear guidance and effort in helping you secure a strong home internet deal clearly made a difference, and it’s wonderful to know you left feeling so pleased. 🥰 - Three Social Media Team
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