Three UK - 3Store Halifax Reviews 139

TrustScore 5 out of 5

4.8

12 Woolshops, HX1 1RU Halifax, Midlands, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very friendly and helfpul staff, plenty of phones on display all set up so customers can test them. Staff sorted out my SIM issue very quickly and there was no high pressure sales. Would definitely re... See more

Company replied

Rated 5 out of 5 stars

Shah and Israr at three in Halifax were brilliant today they helped with a delicate situation and they have been amazing and gone above and beyond the service was great. I could not have expected the... See more

Company replied

Rated 5 out of 5 stars

Adil from the Halifax store was unbelievably helpful, he provided the best service and I left the store with a smile on my face. If every customer service person could be more like him, the world woul... See more

Company replied

Rated 5 out of 5 stars

Adil has been amazing. Came into the shop panicking as my phone had died, he sorted everything out efficiently and made me feel immediately at ease. Thank you for your help!

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Halifax

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 12 Woolshops, HX1 1RU, Halifax, Midlands, United Kingdom

  • 01422320912

4.8

Excellent

TrustScore 5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful

May 23, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hi Marilyn, thanks for taking the time to share this. Glad to hear you had a positive experience with the support you received. -Kishan

Rated 5 out of 5 stars

Very friendly and helfpul staff

Very friendly and helfpul staff, plenty of phones on display all set up so customers can test them. Staff sorted out my SIM issue very quickly and there was no high pressure sales. Would definitely recommend.

May 20, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Chris! We're delighted to hear that our team created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq

Rated 5 out of 5 stars

Adil from the Halifax store was…

Adil from the Halifax store was unbelievably helpful, he provided the best service and I left the store with a smile on my face. If every customer service person could be more like him, the world would be a better place. Couldn’t be more thankful

May 18, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

That’s amazing to hear, Hannah! A big shoutout to Adil at our Halifax branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica

Rated 5 out of 5 stars

Shah and Israr at three in Halifax were…

Shah and Israr at three in Halifax were brilliant today they helped with a delicate situation and they have been amazing and gone above and beyond the service was great. I could not have expected the level of support they gave they handled the situation amazing. Thank you again very impressed with 3s experience.

May 16, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Thank you for taking the time to leave this wonderful feedback, Claire. We’re pleased to hear that Shah and Israr provided exceptional support and guided you through the situation with such care at our Halifax branch. 😊 -Veronica

Rated 5 out of 5 stars

Great customer service very helpful

May 11, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hey, Kim! We’re glad to hear you had such a positive experience with our team. Providing helpful service is what we strive for every day. 😇 -Prabhjeet

Rated 5 out of 5 stars

Mobin was very helpful

Mobin was very helpful, prefer store visit rather than phone. Was very polite and handled all enquires. Happy with everything.

May 11, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hey Franco. Boom! 💥 Mobin totally nailed it today, and we’re glad you’re all sorted, thanks for your recommendation! 🙌✨ -Kashish

Rated 5 out of 5 stars

Shah the Customer Service Advisor was…

Shah the Customer Service Advisor was very helpful. He explained in details the product we got and was exceptional in his work.

May 6, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Absolutely fabulous, Joshua! We’re glad Shah was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica

Rated 5 out of 5 stars

Adil has been amazing

Adil has been amazing. Came into the shop panicking as my phone had died, he sorted everything out efficiently and made me feel immediately at ease. Thank you for your help!

May 1, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hi Tara, thanks for sharing! We’re so glad Adil was there to help turn a stressful situation around and get your phone sorted so efficiently. 😇 -Prabhjeet

Rated 5 out of 5 stars

Absolutely brilliant service by Adil

Absolutely brilliant service by Adil. He sorted my brother's sim and on top of that git me a better deal. Huge thanks to him.

May 1, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Thanks a ton, Mavis! 🙌 Adil enjoyed every moment helping you. Brilliant guy, brilliant service, brilliant outcome. 😀 -Ayesha

Rated 5 out of 5 stars

Customer service

Customer service

April 30, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hi Demi, we’re happy to hear you had such a positive experience with our team! 🌟 -Kishan

Rated 5 out of 5 stars

Ability was very helpful today

April 30, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hi Pui, it’s great to hear that Ability provided such excellent support for you today! 🌟 -Kishan

Rated 5 out of 5 stars

Excellentservice would recommend (adil)…

Excellentservice would recommend (adil) 👍

April 24, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hey Matthew, that’s wonderful to hear! 🌟 We’re delighted Adil could provide such great support and leave you so pleased with your experience. 😊 -Maryalex

Rated 5 out of 5 stars

Great service by aaminah and adil

April 24, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hey Brians, thank you for sharing this amazing 5⭐ review! We’re thrilled that Aaminah and Adil gave you such a fantastic experience. -Veronica

Rated 5 out of 5 stars

Very good 👍

Very good 👍 by adil extremely helpful

April 22, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Thanks for the shout‑out, Brian! We’re thrilled Adil’s support made such a positive impact. -Suhaas

Rated 5 out of 5 stars

Moben was fantastic

Moben was fantastic. He managed to sort my issues and upgrade my handset very knowledgeable and professional. And was able to check my existing sim only deal to ensure I had the best plan for me.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The person who dealt with me was very…

The person who dealt with me was very professional i would recommend him anytime

April 18, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Hi Graham, it is great to hear our team member gave you expert support. We value your kind recommendation. -Suhaas

Rated 5 out of 5 stars

EXCELENT BY ADIL SERVICE WOULD RECOMEND…

EXCELENT BY ADIL SERVICE WOULD RECOMEND TO ANYBODY

April 16, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

💖 Reading your words brought us so much happiness, Gabrielle. Thank you for sharing your experience with Adil. 🌼✨ Wishing you a joyful day ahead, and we look forward to seeing you again soon! 🤗 -Kashish

Rated 5 out of 5 stars

Great service

So helpful. Nothing was too much trouble for Adul.

April 14, 2026
Unprompted review
Three UK - 3Store Halifax logo

Reply from Three UK - 3Store Halifax

Thank you for sharing your feedback, Brenda. We’re really glad to hear that Adul offered such great support and made everything easy for you. -Afaq

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look