Excellent customer care, but I'm very sad the Hamilton office is being closed down after today
Company replied
Location
Switch locationUnit 38a, The Regent Shopping Centre, ML3 7DZ Hamilton, North, GB
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See what reviewers are saying
We met the staff Anasthasia, who helped us to find the correct packages and we got our broadband connection, it was great and very quick, she is really genius and she got plenty of knowledge about the... See more
Company replied
Callum helped today to sort SIM details and reconnect my WiFi he checked to see coverage assured that everything was good to go ..he is a real addition to three helpful kind mindful and knowledgeable... See more
Company replied
im great full to Emma shes a fantastic assistance for my new account beacuse my number near runs out her role and skills is bette and great thank you
Company replied
Company details
About Three UK - 3Store Hamilton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 38a, The Regent Shopping Centre, ML3 7DZ, Hamilton, North, United Kingdom
- 01698422229
4.8
Excellent
60 reviews
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Excellent customer service on new phone bundle
Anastasiya was extremely helpful and professional, I was made feel very comfortable and nothing was too much trouble. A fantastic customer experience!
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hey Michelle, we're thrilled to hear that Anastasiya made you feel so comfortable. We appreciate you taking the time to leave a 5⭐ review! -Veronica
I'm very happy with the service Carys…
I'm very happy with the service Carys gave me.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Thanks for this fantastic 5⭐ review, Ann. We really appreciate you taking the time to send this over! Well done Carys 👏 -Jade
Reply from Three UK - 3Store Hamilton
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Helpful Staff. Great experience
Emma was extremely helpful in the store today. She took her time to sit and explain all of my phone and contract options! Ended up purchasing a phone and contract that suited me and was no hassle at all!
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Friendly staff
Friendly staff, happy to answer questions and explain anything that I wasn't sure about, fantastic service from Anastaysia
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hello Paul, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Hamilton
Thanks for this amazing 5⭐ review, Jose. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Replacement phone
I came into store with a damaged phone and Jake was great help getting me sorted for a replacement upgrade.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Thanks for your feedback, Gregor, and it's lovely to hear that you enjoyed great customer service during your store visit. It's reassuring to learn that Jake helped with your phone upgrade. We appreciate you taking the time to share this with us. -Michael
Pleasant courteous helpful &…
Pleasant courteous helpful & informative!
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Thanks for this amazing 5⭐ review, Margaret. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Anastasiya was most helpful explaining…
Anastasiya was most helpful explaining the options and helping me find the right package for me.
Highly recommend.
Thanks
John
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hi John, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Hamilton
We're joyed to hear that, Wilson. Thanks for the 5 star review :) -Scott
Help getting my new phone set up
I came into the store today to get help setting my new phone up and getting my number transferred over as I was unsure how to do it, Anastasia was incredibly friendly and helpful and walked me through the process of how to set up my new phone and even showed me some tips on how to work it. I can’t speak highly enough of how welcome she made me feel and how great her customer service was.
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
The sales assistant Carys from the…
The sales assistant Carys from the Hamilton Store, Scotland was brilliant. I couldn't remember a password login and she was so patient and helpful. She managed to sort it out using my boyfriends email.
October 21, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Thanks for the review, Jeffrey. We're glad to hear it's been such a good experience for you -Maxine
Great service by Emma in the Hamilton…
Great service by Emma in the Hamilton store would highly recommend thank you ....
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Calum was excellent 👍
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Friendly and helpful staff couldn't…
Friendly and helpful staff couldn't have been any better excellent experience
October 8, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Thanks for your feedback, George, and it's lovely to hear that you enjoyed great customer service from our team. We appreciate you taking the time to share this with us. -Michael
The staff are really helpful and…
The staff are really helpful and warming and made the whole process easy throughout
October 6, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Thanks for this amazing 5⭐ review, Amy. We really do appreciate it! -Jade
Emma who served us today was an…
Emma who served us today was an absolute star and a credit to your company. From start to finish she explained everything that was required a credit to your branch and to Three!
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hi Derek, we're so pleased to hear this is the case! It sounds like Emma really went over and above for you. We're glad to see you had such a good experience with her you've taken the time to leave a 5 ⭐ review 🥰 Have a lovely weekend. -Danni
Happy and helpful customer service as…
Happy and helpful customer service as always
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hello, Yano.
We're super glad to hear that. We're glad you've had a good experience with us. Thanks for taking the time to leave your feedback. It lets us know what we're doing right. -Pete
Callum helped today to sort SIM details…
Callum helped today to sort SIM details and reconnect my WiFi he checked to see coverage assured that everything was good to go ..he is a real addition to three helpful kind mindful and knowledgeable ..thankyou Callum star of the day 👏👑
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Thanks for the great 5* review, Michele. We really do appreciate it! Well done Callum 🎉 -Jade
Anastasiya she was great went through…
Anastasiya she was great went through everything with me, absolutely great girl would recommend her. Thanks Anastasiya
September 27, 2025
Unprompted review
Reply from Three UK - 3Store Hamilton
Hello there.
That's great news. We're super glad to hear Anastasiya was able to help get everything sorted out for you.
Thanks for taking the time to leave your feedback. -Pete
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