Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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See what reviewers are saying
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
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Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
162 reviews
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Lewis and Laura were absolutely…
Lewis and Laura were absolutely delightful and saved me a fortune. I couldn't have asked for more. Polite and excellent at their job. Highly recommend
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Superb, Kathleen! We love hearing that Lewis and Laura were able to help you patiently and quickly. Thanks for the 5⭐ rating! -Ayesha
I am very happy with the service in…three Hartlepool
I am very happy with the service in store. It was very professional kind and all information that was necessary was explained to me. Anna helped me to make a good decision that I feel confident about.
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Lyudmyla, thank you for sharing your experience with us — it’s great to hear that your visit went smoothly and that Anna was able to support you throughout your appointment, helping you feel assured in the choice you made; we truly appreciate your feedback and look forward to welcoming you again. -Shivam
Reply from Three UK - 3Store Hartlepool
This is the kind of feedback that makes us smile, Bartosz! 😊 We’re thrilled to know Martin made such a strong impression. 🌟 -Veronica
Poor Delivery Service of Order
I have no major concerns regarding the customer service at the Hartlepool store, as the customer assistance staff were very accommodating and helpful.
However, I am extremely disappointed with the delivery service. I was promised next-day delivery for my order, but on the supposed delivery date (today, 22nd May), I received the following text notification:
“There has been a delay with your order. It will now be dispatched today for delivery Tuesday, 26/05/2026. We apologise for any inconvenience this may cause.”
This means there will be a four-day delay from the original promised delivery date. I had accepted the original schedule because it was my day off, ensuring someone would be available to receive the order. Unfortunately, the new delivery date is no longer my day off, and there will be nobody available to receive it.
This is very disappointing and frustrating, especially after being promised next-day delivery.
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi, Ruel. We're delighted to hear that our Hartlepool store team was so accommodating and helpful during your visit. Delivering great customer assistance is what we aim for every day. We sincerely appreciate your patience regarding the unexpected delivery delay. We want to make sure your package arrives safely at a time that works best for you. You can easily use the DPD app or tracking link to change your delivery date to your next day off, or redirect the package to a local pickup shop for convenient collection. Your feedback is important to us, and our team will definitely work on it to improve our service moving forward. -Prabhjeet
Reply from Three UK - 3Store Hartlepool
That’s fantastic to hear, Caleb! We’re glad our team made sure everything went smoothly for you. Thanks for sharing your experience. 😊 -Veronica
Joanne was very helpful.
Joanne was very helpful.
Explained everything well.
Very pleased with the service.
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for the 5⭐ review, Jackie! We truly appreciate you sharing your experience. It's wonderful to hear that Joanne provided you with outstanding care. -Ayesha
very helpful sorted all my business…
very helpful sorted all my business stuff out perfectly
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for your fabulous review, Nik! 🌟 We’re really glad to hear everything went so well. -Veronica
Efficient and helpful
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello, Christo! We’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
Reply from Three UK - 3Store Hartlepool
Hey Michael! We’re so happy to hear you had a great experience with us. Thank you for the review. 😊 -Veronica
Reply from Three UK - 3Store Hartlepool
Hi Ewan, thanks for sharing your feedback — we’re really glad to hear the team made your visit a positive one. -Shivam
Reply from Three UK - 3Store Hartlepool
Thank you for your review, Sam. It's always lovely to read such nice feedback. -Suhaas
Jessica was very helpful and made…
Jessica was very helpful and made things easy for my upgrade
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for the awesome review, Michael! We’re really glad to hear Jessica made your upgrade feel simple and stress‑free. Enjoy your new plan, and thanks for choosing us. -Maryalex
Joanne was very helpful in sorting out…
Joanne was very helpful in sorting out my new contract.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you so much, Julie! Joanne will be over the moon to hear this. she loved helping you and we’re thrilled she made your day a little brighter 😊 -Ayesha
Joanne was very helpful excellent…
Joanne was very helpful excellent service
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Wow, Diane! It’s wonderful to hear that Joanne made everything effortless and ensured such a smooth experience. -Neha
Laura was great
Laura was great. Helped me out and sorted out my issues. Will be back
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Richard, it’s great to hear Laura made your visit a positive one and helped resolve things smoothly. -Shivam
Lewis was absolutely brilliant
Lewis was absolutely brilliant! Sorted my account and phone in no time. Highly recommend.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Steven, we’re so happy to know that Lewis was able to help you. Thank you for sharing your 5⭐ review! -Neha
Excellent service
Very friendly, professional and knowledgeable staff member called Lewis. He went above and beyond
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello Liz, every cherished memory is shaped by people like Lewis, whose dedication truly stands out. Serving you was an absolute joy! -Ashifa
New phone day
Jo was great she explained lots of different plans and went through everything for me to come to a great choice of new phone.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
From exploring options to landing on the perfect new phone, Melanie, Jo made every step feel effortless. We’re thrilled she helped you find the right fit. Thanks for sharing your experience — enjoy your new device! -Ashifa
Excellent service from jessica she went…
Excellent service from jessica she went above and beond for us couldnt thank hwr enough
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Margaret! It’s wonderful that Jessica provided such exceptional support and truly went the extra mile for you. We’re delighted she could make such a positive impact! ✨ -Kishan
Martin was amazing
Martin was amazing. Great set up and help.in getting my new phone. He is the GOAT
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Ann, it’s brilliant Martin was a legend helping with your new phone setup. We're glad he could provide such top-tier support. -Suhaas
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