Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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See what reviewers are saying
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
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Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
162 reviews
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Contract renewal
We went into the Hartlepool store to renew our phone contracts. The staff are very helpful and welcoming. We had originally dealt with Laura but as she was busy we were served by Anna. She is very knowledgeable and talked through the different deals available to us. We have signed up again for another 2 years.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello, Diane! 🎉 We’re delighted to hear the Hartlepool team made your visit welcoming and that Anna guided you through the options with clarity and care. It’s fantastic to know you felt confident renewing with us. 😇 -Prabhjeet
Reply from Three UK - 3Store Hartlepool
Hi Daniel, we're pleased you had a positive experience with our team. -Kishan
Reply from Three UK - 3Store Hartlepool
Wow, we absolutely love hearing this, Sarah! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Jessica from the Hartlepool store was…
Jessica from the Hartlepool store was really helpful and made our experience stress free. She explained everything in detail
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Love hearing this, Leona 💫 We're delighted that Jessica at our Hartlepool branch provided such great support and got everything sorted during your visit, just the way you needed. Wishing you lots of joy and smiles ahead ❤️ -Arvind
Friendly staff
Friendly staff, experienced and explained everything I needed to know
Sam & Lewis very knowledgeable and friendly
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for the ⭐ review, Cath! We truly appreciate you sharing your experience, and it’s wonderful to hear that Sam and Lewis provided you with outstanding care. -Neha
Very helpful
Went to the store in Hartlepool. Talked to lewis. He was so helpful sorted my home broadband out also got me a great deal on a new tablet. 10 out of 10
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for this incredible review for the Hartlepool store staff and Lewis. We appreciate you, Mark, have a fantastic day :) -Scott
very good experience le terms…
Everything explained in simple terms very clearly and any questions I had joanne was able to help me. Very helpful and stress free I will be returning
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Maxine, we’re delighted to hear this! 🌟 Joanne’s expertise and kindness truly shone through, and we’re thrilled she could get everything sorted so smoothly for you. -Neha
Excellent service
Excellent service, Lewis from the hartlepool store was so helpful quick and stress free service getting sim cards sorted
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
That’s wonderful to hear, Donna! 🎉 A big shoutout to Lewis at our Hartlepool branch for providing such amazing support. Thank you for sharing your lovely feedback. 😊 -Veronica
Reply from Three UK - 3Store Hartlepool
Hi Axel, your words truly spotlight Anna's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Went into the Hartlepool store on…
Went into the Hartlepool store on 9.3.26 the customer advisor Joanne from start to finish was so helpful and professional, she was so knowledgable and competent and a lovely friendly person. Came out of the store very happy. 10 out of 10 for her friendly and helpful service, she is definitely an asset to your store.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Wow, Anita! It feels incredible to know Joanne at our Hartlepool store made everything seamless and ensured a smooth experience. Your 10/10 truly means a lot ☺️ -Neha
We found Joanne to be great
We found Joanne to be honest, professional and very knowledgeable.
She helped us with all our needs transferring us on to a business account.
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Brian! Thank you for your feedback. We’re so glad Joanne was able to help you perfectly, and we’re always here whenever you need us. ☺️ -Kashish
Brilliant store - above and beyond
Brilliant store, always very helpful. Laura goes above and beyond every time I go in with an enquiry and renew my phone.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you so much for the 5⭐ review! We’re thrilled that Laura made your phone renewal experience outstanding. Our team is committed to ensuring every visit is just as positive and effortless. We truly appreciate you choosing us. 🎉📱💻 -Neha
friendly great service
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
That’s awesome to hear! 🎉 Adam, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Reply from Three UK - 3Store Hartlepool
Hi Mr. Swanson, we're pleased to hear that our team made your day! 🎉 Thank you for the amazing review. We're always here to help. -Neha
Joanne very helpful saved me money and…
Joanne very helpful saved me money and gave me great advice
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Joanne, we’re happy to hear that our staff Joanne provided great advice and helped you keep costs down! 😊 -Veronica
Easy to arrange upgrade
Easy to arrange upgrade. Gave advice on deals. Thanks Jo
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you, Louise. We’re delighted Jo made the upgrade process smooth and offered guidance that helped you choose the right option. We truly appreciate your support. 😊 -Prabhjeet
I Visited the three store in Hartlepool…
I Visited the three store in Hartlepool today to sort out new phone contacts out. We managed to change to an even better deal with cheaper prices.
Thanks to the great service provided by Laura and her team. I wouldn’t go anywhere else after 18 years of service.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for the feedback, Jason! We’re thrilled to hear that Laura and the team at our Hartlepool store helped you secure a great new deal. Your loyalty over the years means a lot to us, and we hope to see you again soon. -Afaq
Happy very helpful Jo did best package…
Happy very helpful Jo did best package for me thank you
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great Staff…
Staff go above and beyond to make you feel comfortable and to make sure you understand everything
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello there, thanks for sharing. It’s wonderful to know our team puts in that extra effort to provide a welcoming environment and ensure complete clarity for you. -Kishan
Excellent Customer Service
Martin and Laura at 3 are Excellent. With a professional Approach and caring customer advice you feel wanted and valued as a consumer.
My new plan was setup easily and very well explained throughout.
This would be my highest recommendation as a provider.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Ronnie, this absolutely made our day! Martin and Laura will be glad to know their support made things clear and easy for you. Wishing you a smooth start with your new plan :) -Ayesha
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