Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
Company replied
Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
162 reviews
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I sorted out my new phone and contract…
I sorted out my new phone and contract with Jessica.
Jessica was very knowledgeable about the particular plans that where best for me.
Jessica was also sorting out my other accounts with precision.
Thanks
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Michael, we’re delighted Jessica guided you seamlessly with your new plan and accounts. Thank you so much for your glowing 5 ⭐ review. -Suhaas
Really helpful polite
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you, Joanne! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Great experience Lewis was very helpful…
Great experience Lewis was very helpful excellent service
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Garry, great to hear that Lewis made the process quick and easy for you. Thanks for the awesome 5⭐ review! -Afaq
Reply from Three UK - 3Store Hartlepool
Amazing to hear, Henry 🚀 We’re so pleased everything went smoothly and you felt supported. 🌈 -Shivam
Laura excellent
Laura excellent. I had forgotten about contracts that she helped me clean up. Took loads of time with helping my find the right plans for my existing contracts. Cant thank her enough
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for sharing this, Hayley! We’re so glad Laura took the time to guide you through your contracts and made sure you left with the perfect plans in place. 😊 -Ayesha
The store staff are always very helpful…
The store staff are always very helpful and always ready to point you to the best deal for your needs!
Laura the store manager is first class and always takes time to make sure you fully understand everything.
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
We’re honored by your continued trust in Laura’s expertise and the dedication of our team, Gary. Thank you for the incredible shout‑out! Feedback like this is a true pat on the back for us, and we’re delighted to know that every visit leaves you feeling valued. Excited to welcome you back soon. -Ashifa
Excellent service by Joanne made the…
Excellent service by Joanne made the sale really easy and enjoyable
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Boom 💥 Reviews like yours make our day! We're delighted that Joanne provided such great support and helped make your visit pleasant. Thanks for sharing your lovely experience with us, Mary 🌟 -Arvind
Lewis helped me with my problem with…
Lewis helped me with my problem with out hesitation
Fantastic service and a great bloke
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Mark, your feedback is a real highlight for us. Knowing Lewis stepped in with such confidence and genuine care is exactly what we aim for. Your words bring a huge smile to the team. -Manavata
Incredible experience
Incredible experience. Very friendly service off Lewis in hartlepool store. Very helpful and well mannered. Took his time to explain
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello Pam, we’re delighted Lewis at our Hartlepool store offered patient and courteous guidance. Thank you for your kind review and for taking the time to share your experience with us. -Suhaas
Excellent as usual
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for the 5 ⭐ rating, Dean! It’s great to see we’re still hitting the mark for you. We appreciate you taking the time to share that we're delivering the service you expect. -Kishan
Entered hartlepool store to be met by…
Entered hartlepool store to be met by Joanne such a pleasant lady I had a problem that she helped solve within a short time she was very helpful n also signed me up for new tablet great service thanku
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful and knowledgeable
Very helpful and knowledgeable. Managed to save me abit of money too.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
The staff were polite
The staff were polite, helpful and catered to all of our needs
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey James, we’re thrilled the staff provided the support you needed. Thank you for sharing your experience. -Suhaas
Laura was brilliant top service…
Laura was brilliant top service couldn’t thank her enough.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Ewan, your review made our day 🌸 We’re delighted Laura’s top service left you feeling so appreciative. -Shivam
Laura was absolutely great and served…
Laura was absolutely great and served great service, thank you!
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Wow, Sonny! 🎉 It’s wonderful to hear that Laura made your experience seamless. Thank you for taking the time to leave such an incredible review! -Neha
Reply from Three UK - 3Store Hartlepool
Ian, 😊 Your review brought a smile to our faces. 🌟 We’re so pleased the changeover went smoothly and that our staff could support you every step of the way. 🤝✨ -Shivam
Staff in store are very professional…
Staff in store are very professional especially Martin and Sam at the Hartlepool store very satisfied
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey John, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Lewis got me a really good deal with…
Lewis got me a really good deal with extras made the change over really easy.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Wonderful to hear, Paul. Lewis provided outstanding support and made the whole process feel seamless. We’re glad everything went so smoothly for you. -Manavata
Fantastic customer
Fantastic customer service from Anna and Lewis. Everything was fully explained and will not hesitate to use them again
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Lovely, Paul! Anna and Lewis are truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Very efficient and knowledgeable service
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Lee,
It’s great to hear you had such a positive experience with us 😊. Thank you for sharing your review 🌟. -Shivam
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