Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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See what reviewers are saying
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
Company replied
Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
162 reviews
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Contract starting the same time
Fine went to sim only and wife contract renewed
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello Andrew, we’re so glad our team tailored everything during your renewal and made the experience smooth. Your feedback made our day! ☺️ -Prabhjeet
Joanne was very helpful and advised on…
Joanne was very helpful and advised on best options
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
We’re glad to hear Joanne used her expertise to advise you on the best options for your needs, Jo ✨. Thank you for sharing your valuable feedback. -Suhaas
Laura and the team are amazing and go…
Laura and the team are amazing and go above and beyond every time we have been in store!
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Victoria! Laura and the team will love knowing their support made your visit special and helped achieve a wonderful 5 ⭐ -Ashifa
Laura *****
Laura. Just go and see Laura for whatever you need she’s the best there ever will be for anything you need to do with 3 xxx
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
This is the kind of feedback that makes us smile, Sacha! 😊 We are thrilled to know Laura made such a strong impression. 🌟 -Veronica
Friendly professional service
Friendly professional service and staff. Excellent advice in helping to negotiate the many good deals on offer.
Laura was exceptionally helpful, i would certainly recommend family and friends to visit the store.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for the lovely review! Your words reflect our team’s dedication ✨. We’re delighted Laura made a lasting impression and guided you confidently through exciting opportunities. Garry, your recommendation to your loved ones is our greatest compliment ❤️ -Ashifa
Great staff
Always the most friendliest staff in this store, no problem is ever too big, they’re always happy to help.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
What a brilliant review! 🌟 A big shoutout to the team for making your experience remarkable. Pamela, thank you for sharing your feedback 😊 -Manavata
Great team…
Great team led by Laura that always does the right thing by the customer.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Andrew, your feedback fills us with joy! 🌟 We’re delighted to hear that Laura and our team made your experience seamless. We hope you have a wonderful day! -Afaq
Lewis was amazing
Lewis was amazing, couldn't do enough for us and was very helpful
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Katy, that’s brilliant 😊 We’re pleased to know Lewis gave you such great support. Thanks so much for sharing your experience. -Arvind
Went into store today was helped by Laura
Went into store today was helped by Laura she was absolutely amazing, sorted our contracts out and also helped solve some difficulties we were having. Will definitely be back in store when it’s time to renew contracts 1000% better than using customer service over the phone.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Kelly! 🎊 Great to hear from you. Hats off to Laura for making your experience truly remarkable and ensuring everything was smooth and easy for you. Your feedback means a lot to us. -Manavata
Great Customer Service
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online!
The assistant dealt with our query quickly & efficiently.....saving us money in the process.
Very happy with the service from Three & the Hartlepool store.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for taking the time to share this with us, Alison. Five ⭐ has never felt so rewarding. We’re happy to hear that the team created such a remarkable experience for you and made your visit fabulous. -Manavata
Excellent service from start to finish…so accommodating and knowledgeable….. Thankyou again three
Excellent service from start to finish …..so knowledgeable and
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks a ton, Anne! Top tier service is exactly what we aim for. Hearing you rate it a perfect 5/5 truly makes our day, and we hope yours is just as amazing! ☺️ -Kashish
Reply from Three UK - 3Store Hartlepool
Hi there! Your feedback brought a big smile to our faces. We’re thrilled you had an amazing experience! -Veronica
Reply from Three UK - 3Store Hartlepool
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
I was greeted immediately and sat down…
I was greeted immediately and sat down with a staff member who was very kind and helpful, very approachable. Couldn’t have done enough and was very informative.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Great service by Jessica and was…
Great service by Jessica and was welcomed back by sam
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey there, we're delighted that Sam’s warm welcome and Jessica’s outstanding support made your visit special. Your shining 5 ⭐ feedback lifts us, and we look forward to creating more memorable experiences together. -Suhaas
Hartlepool store
Hartlepool store, Sam, was really helpful. Excellent service.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you so much for your kind words! ✨ We’re ecstatic to hear that Sam at the Hartlepool store created such a remarkable experience, truly fills us with joy 💫 -Ashifa
These guys know their worth...
Excellent service Lewis and Sam did their upmost to almost slash my current bill by 50%. Their customer service is woth the 5 stars.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Anna was fantastic
Anna was very warm and welcoming and helped massively. Highly recommend her :)
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
That’s wonderful, Daniel! We’re glad that Anna was able to make your experience remarkable. Your feedback is truly appreciated. -Manavata
Fantastic customer service
Fantastic customer service by the lovely Joanne, very helpful & friendly done with smile 😃
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
That's fabulous, Vicky! We're glad Joanne gave you the support you needed. :) Thanks for a great review. -Neha
Amazing experience
Amazing experience, Laura the store manager was absolutely amazing. She met our expectations and went beyond to help us. She’s a huge credit to the company!
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Wow, Joe 🌟 This is what we love to hear. Laura delivered excellence and made your store visit truly memorable. Thank you for sharing this incredible 5 ⭐ review. -Arvind
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