Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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See what reviewers are saying
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
Company replied
Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
162 reviews
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Great helpful staff
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Absolutely unbelievable service from…
Absolutely unbelievable service from Laura. One of the nicest person I’ve met. ❤️❤️❤️
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for taking the time to leave a 5 ⭐ review, Andrew. Huge shoutout to David for making your experience excellent. Thank you so much for sharing the feedback! Wishing you comfort, peace, and joyful moments this Christmas season. 🎄 -Kashish
Joanne was very good Very helpful
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
That’s fabulous to hear, Stephen! Joanne was so supportive, and your feedback means a lot. Have a great day! 😊 -Manavata
Martin was great helping me and my son…
Martin was great helping me and my son set up a new phone.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello Shaun, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Lovely store
Lovely store, friendly helpful staff ( Joanna) and a great sim deal
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
We appreciate that, Carolyn, that's very kind :) Thank you! -Scott
Joanne was very helpful and would…
Joanne was very helpful and would recommend her to everyone .. brilliant service will be back
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello Sophie, thank you for your amazing 5 ⭐ review! We're glad Joanne got everything sorted for you. We look forward to seeing you again soon! -Shivam
I have been coming to this store for…
I have been coming to this store for over 10 years with my grandma for a phone contract and have always been served by Joanne. Joanne is so so helpful and gives us all the information we need. Our trust is in Joanne and is always open and honest regarding value and payments. We wouldn’t go to anyone else- Joanne is a real credit to the Three store
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this amazing 5⭐ review, Alisha. We really appreciate you taking the time to send this over to us! Well done Joanne 🎉 -Jade
Joanne the lady who helped us ,
Joanne the lady who helped us ,, really made us feel relaxed and sorted everything I needed walked out the shop feeling a happy chappy thank you for your amazing staff ,,, thank you to Joanne x
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
That's brilliant, Nicole. We're glad Joanne set a pleasant tone for your conversation and left you feeling satisfied with the experience :) -Scott
The Hartlepool Three staff were super…
The Hartlepool Three staff were super helpful when I came in and opened a new account and ported over my mother's phone number. Had the help of the store manager Laura and Martin at the same time. Some of the best customer experience I had in any industry or country. Thank you again
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Kalpesh, your feedback truly made our day. Laura and Martin did a fantastic job and we’re delighted that they made your store visit special. Thank you for taking the time to leave this 5 ⭐ review. -Ashifa
Jessica is very helpful and is a asset…
Jessica is very helpful and is a asset for the company she is always willing to help and is very good at her job
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this amazing 5⭐ review, George. We really appreciate you taking the time to send this over to us! Great work Jessica 🎉 -Jade
Sam was very helpful and talked us…
Sam was very helpful and talked us through everything we needed and sorted new plan. He was amazing.
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
This is what we like to hear, Joyce. Thanks for the 5⭐ review! Great work Sam 🎉 -Jade
Reply from Three UK - 3Store Hartlepool
We're happy to hear that Joanne was a great help to you, Lorraine :) -Scott
Reply from Three UK - 3Store Hartlepool
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Your sales person was very helpful and…
Your sales person was very helpful and provided me with a number of options. Thank you for making our visit so easy as I am partly sighted
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
great staff always helping
i called into the three store today after having an issue with an internet and got sorted straight away from the help of laura and sam
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Natalie, thanks so much for letting us know this, your experience is what we strive for all of our customers, we'll certainly pass your feedback on! -John
New sim cardsGreat experience
Great experience, very helpful staff.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Brilliant, Steven :) We're glad you had a great experience and appreciate you writing a review -Scott
Excellent customer service
Excellent customer service, really personal experience - needed to review business account and add additional SIM was quick and easy
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for your feedback, Leanne, and it's lovely to hear that you enjoyed great customer service with your Business account. We appreciate you taking the time to share this with us. -Michael
Very helpful and explained everything…
Very helpful and explained everything no problens whatsoever. Sam was great
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Perfect staff
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Hartlepool
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
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