Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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See what reviewers are saying
Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
Company replied
Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
162 reviews
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Reply from Three UK - 3Store Hartlepool
Hey.
Thanks! Your review is really appreciated. -Pete
Joanne was helpful as always
Joanne was helpful as always. She helped me go through the different deals & under stud what I was asking for with in my price range.
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello Elizabeth, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Jessica was really lovely
Jessica was really lovely, answered our questions and made sure we got the best deal for us and what we needed.
Great bargin
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
That's fantastic that Jessica was pleasant and professional, helping you get the deal for you :) Thanks for letting us know, Maria! -Scott
Very helpful staff
Very helpful staff, the store manager Laura was amazing.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this amazing 5⭐ review, Jayne. We really do love to hear this! Great work Laura 🎉 -Jade
Shout out to Joanne at Hartlepool. So frieandly helpful and knowledgeable
So frieandly helpful and knowledgeable, saved me so much money and gave me extra unlimited internet for the kids, ecstatic
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this amazing 5⭐ review, Tim. We really do appreciate you taking the time to send this over! Great work Joanne 🎉 -Jade
Served by martin for quite a few years…
Served by martin for quite a few years now, as usual he was brilliant with me highly recommend
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
That's lovely that you've been with us so long and are able to rely on Martin. Thank you for the great review, Dennis :) -Scott
Jessica has given us a first class…
Jessica has given us a first class service. As always. They r all veey friendly and willing to help.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this fantastic 5⭐ review, Pauline. We appreciate you taking the time to send this over! Well done Jessica 🎉 -Jade
The young man who helped my daughter…
The young man who helped us with our wifi and sim cards could not have been more helpful. He was patient and respectful. He explained things to us at times more than once. I will be recommending 3 to anyone looking for a new wifi deal.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for your feedback, Jean, and it's lovely to hear that you enjoyed great customer service with your Broadband and SIM queries. We appreciate you taking the time to share this with us. -Michael
Jo was extremely helpful when I came to…
Jo was extremely helpful when I came to upgrade my phone. Everything was explained throughly and made easy to understand. I have been with 3 for a very long time and I always have a great experience.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this amazing 5⭐ review, Lauren. We really do appreciate you taking the time to send this over! Great work Jo 🎉 -Jade
As usual we were really helped with our…
As usual we were really helped with our renewal Joanne was great and helped us and maje things easy
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this amazing 5⭐ review, Ian. We really do appreciate you taking the time to send this over! Great work Joanne 🎉 -Jade
Reply from Three UK - 3Store Hartlepool
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Very helpful
Very helpful
Sorted us out wonderfully
Will always come in store
See Laura
She was great
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey.
Thanks! Your review is really appreciated. -Pete
Lewis my customer advisor was so…
Lewis my customer advisor was so friendly and informative. He made me feel at ease. Gave me really good advice and helped me choose my next phone.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey.
Thanks! Your review is really appreciated. -Pete
Amazing in every way
Amazing in every way, helpful, polite and compassionate
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks for this amazing 5⭐ review, Paige. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Joanne helped me get my new phone
Joanne helped me get my new phone, she was very helpful and had great humour while assisting me
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Superb, we're pleased to hear you had a great experience with Joanne. Thank you for leaving a 5 star review :) -Scott
Contract Renewal
Joanne was extremely helpful and quickly sorted out an amazing deal for us.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Went in today for some help and the…
Went in today for some help and the staff were lovely
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful and great service would…
Very helpful and great service would recommend to all friends and family
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful and friendly great service…
Very helpful and friendly great service and recommended Hartlepool store to everyone
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Kind and friendly staff
Kind and friendly staff, very helpful and fixed my issue instantly
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
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