Laura and Jessica were so so helpful and made the process so quick and easy for me to get my new phone. It was a pleasure meeting them, anything that I need in the future I will definitely come back j... See more
Company replied
Location
Switch locationUnit F2, Middleton Grange Shopping Centre, TS24 7RR Hartlepool, North, GB
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Amazing experience as always. Laura was Very friendly and professional in her job. This is around the 8th time I’ve been to see Laura for advice when upgrading phones or contracts. She amazing and wou... See more
Company replied
Went into the Three Shop to renew our phone contracts as we find the experience easier than completing ourselves online! The assistant dealt with our query quickly & efficiently.....saving us money... See more
Company replied
I walked into 3 mobile store and meet with Jessica, Customer Advisor. She was extremely knowledgeable and friendly. Offered advise and and support. I am so happy I have my broadband sorted and now... See more
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Company details
About Three UK - 3Store Hartlepool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit F2, Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, North, United Kingdom
- 01429223549
4.9
Excellent
162 reviews
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Sam from the Hartlepool store was…
Sam from the Hartlepool store was beyond helpful! Explained and went through everything that was needed thoroughly. Came out of the store as a happy customer. SAM IS THE GOAT. WE LOVE SAM.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
That’s impressive 🎯 Kristi, Your words light up our day! We’re overjoyed to hear that Sam provided such stellar and thorough support. It’s wonderful to know you left our Hartlepool store with a smile. Your happiness is what keeps us going 💙 -Arvind
Joanne was a very good assistant
Joanne was a very good assistant. Always get amazing service in this store
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Wow, Roy! Your 5 ⭐ review totally made our day. We're delighted to know you had such a wonderful experience with Joanne. -Ayesha
Jessica dealt with everything I needed…
Jessica dealt with everything I needed and was first class.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Absolutely fabulous, Pamann! We’re so glad Jessica was able to provide such great support. Thank you for taking the time to leave us a 5⭐ review! 😊 -Samad
Outstanding service I received within…
Outstanding service I received within the two con current days I visited 3....the lady who attended me was very professional.. patient...made it easy to understand...she was excellent...we'll done !
Absolutely brilliant
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Love hearing this ✨ Alison, wonderful to know you experienced such professional, patient and clear support across both days, and that the service made such a positive impact. Wishing you plenty of easy, bright moments ahead 🌟 -Arvind
Laura is amazing
I have been coming to see Laura for a very long time and she always goes out of her way to help me get the best deal. She is amazing at her job thank you Laura
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Paul, it’s brilliant to hear that Laura has been looking after you for so long! She’s a total pro at finding the best deals, and we’re so glad to have you staying with us. Thanks for the amazing shout-out! -Kishan
Excellent service from Martin thank you…
Excellent service from Martin thank you 😃
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hey Mr Williams, that’s incredible! We’re thrilled that Martin made your experience go so smoothly and seamlessly. 😊 -Veronica
Lewis was a great advisor!
Very good service with expert knowledge.
Incredible service from the advisor made our trip very simple and put our minds at ease glad to stay with three and will remain with them for a long time
Thank you very much
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for the fantastic review, Steve! We’re delighted that one of our team member provided expert support and helped make your trip easier. We’re glad to have you with us. 😊 -Veronica
Excellent customer service very…
Excellent customer service very informative and Anna knew her stuff. She helped us a lot and explained everything well
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks so much for sharing this, Kelly. It’s brilliant to hear Anna delivered such clear guidance and made everything easy to understand. -Manavata
Great customer service from Laura
Great customer service from Laura. Would highly recommend
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Josh, it’s brilliant to hear your visit left such a strong impression. Laura’s support and the way she guided you through everything clearly made your experience stand out. -Manavata
Laura from Hartlepool store!
Laura served us today and completed a full new upgrade. She was friendly, approachable and explained everything clearly. She read through the best deals and provided us with the cheapest one. Thanks so much Laura! Top service
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you for sharing this! We’re really pleased to hear that Laura guided you through your upgrade and made everything easy to understand. It’s great to know the best deal was also found for you. -Afaq
The way they explained everything and…
The way they explained everything and didn't rush
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
You’ve totally made our day with those ⭐⭐⭐⭐⭐ vibes, Chijioke! We’re happy to know our team was on point, thanks for sharing this with us!🔥 -Kashish
Jessica took me through everything in…
Jessica took me through everything in length and was very patient with me. Good sales person as I am now transferring broadband
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Suzanne, it’s wonderful to hear how smoothly everything went during your visit. Jessica’s patience and the clear way she guided you through each step clearly made a real difference. -Manavata
Laura (store manager) was incredibly…
Laura (store manager) was incredibly helpful and even managed to save me a good chunk of money per month.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you, Mark. We’re pleased that Laura provided helpful service and managed to secure you a better monthly deal. Your review means a lot to us. -Ayesha
Great service fron Jessica very happy…
Great service fron Jessica very happy with my new phone
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi there! From smart suggestions to a shiny new phone. We’re thrilled Jessica could help you find a device you’ll love. We appreciate you sharing your experience! -Ashifa
What a star sorted problem straight…
What a star sorted problem straight away Joanne
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Boom 💥 Tammy totally nailed it today, and we’re glad you’re all sorted, thanks for sharing Mark. 🙌✨ -Kashish
The service I got off Joanne today I am…
The service I got off Joanne today I am over the moon she helped me a lot
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
It’s fantastic to hear Joanne provided the assistance you needed, Susan. We’re glad her support made such a difference for you. -Shivam
Lewis was brilliant
Lewis was brilliant, really caring guy and very helpful
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Hi Pauline, thank you for sharing this. It’s great to hear Lewis left such a positive impression. -Kishan
Laura and Joanne were great very…
Laura and Joanne were great very informative and helpful, couldn't praise them enough
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Amazing, Karen! We’re delighted to hear how much Laura and Joanne’s support meant to you. It’s fantastic that their guidance left such a strong impression. 🥰 -Prabhjeet
Sorted all queries quickly and helped…
Sorted all queries quickly and helped clear up a point of confusion. Happy with service provided
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thanks a lot, Rob! Great to hear everything was clarified so smoothly. The team will be glad their support made your visit straightforward. We appreciate you sharing your experience. -Manavata
Laura at Three Shop is absolutely…
Laura at Three Shop is absolutely lovely—friendly, patient, and so helpful. She made everything easy and stress free.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Hartlepool
Thank you, Andy. Your message truly brightened our day. Laura will be delighted to know her care and attention made your visit feel effortless. We are incredibly proud of the way she supports our customers and creates moments that leave a lasting impression. -Manavata
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