So nice to talk to someone and make sense. A massive thank you to Aaron and Connor for sorting out the problem and for their professionalism. So glad I stayed with 3.
Company replied
Location
Switch locationUnit 17, Hempstead Valley shopping centre, ME7 3PD Gillingham, South, GB
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See what reviewers are saying
We always enjoy the service cannot fault him aleways has the answers to our questions. Love that we can actually meet someone and they can explain. Well done for employing good people Mrs Pat Eme... See more
Company replied
Welcoming,pleasant,and relaxed atmosphere very professional. Becce helped us choose a contract that suited our needs, i would recommend this store in Hempstead valley Kent.
Company replied
Josh made my experience great. He guided me to a new phone and set it up for me, weeding out problems on my old phone before migrating to my new phone. Incredibly patient and understanding.
Company replied
Company details
About Three UK - 3Store Hempstead Valley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 17, Hempstead Valley shopping centre, ME7 3PD, Gillingham, South, United Kingdom
- 01634233615
4.8
Excellent
47 reviews
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What a fantastic staff you have so very…
What a fantastic staff you have so very helpful nothing too much trouble. I take my hat off to you all. Thankyou
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Wow, Caroline! 🎉 It’s fantastic to hear that the team made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Manavata
Becca was very helpful answering all…
Becca was very helpful answering all questions I needed answering very kind and professional
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Josh made my experience great.
Josh made my experience great. He guided me to a new phone and set it up for me, weeding out problems on my old phone before migrating to my new phone. Incredibly patient and understanding.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hey.
Thank you. We really appreciate your review. -Pete
Absolutely amazing customer service…
Absolutely amazing customer service from Connor. A very well oiled process and no stress involved at all.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hey Kempson, that’s wonderful! We’re so delighted that Connor could help you and that everything worked out perfectly. Thank you for the amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Hempstead Valley
Amazing, Keith! 🎉 Congratulations on your new phone. We're overjoyed Becca made your experience so positive. Thank you so much for the 5 ⭐ review! -Suhaas
Becky was helpful and very professional
Becky was friendly helpful and very professional in the way she explained the options and arranged my mobile broadband package
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
We're glad to hear Becky used her expertise to advise you on an excellent broadband package, James. ✨ Thank you for choosing us and for sharing your feedback. -Ashifa
Conner was really helpful and made the…
Conner was really helpful and made the whole process easy
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
That's terrific, Stephanie. We're glad Conner was a great help :) -Scott
Connor made things very easy
Connor made things very easy. Great service
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Becca was brilliant
Becca was brilliant, very helpful and informative
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Josh is always helpful and a great guy…
Josh is always helpful and a great guy with advice
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Connor - Hempstead valley
The loveliest person to speak to, so helpful and made everything understandable. I was unable to purchase the phone on the day due to needing to update my name after getting married (all my fault!) but Connor was so patient and explained everything!
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Hempstead Valley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
NEW contract
Becca was really helpful an I would definitely recommend
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Always come back to see josh for help…
Always come back to see josh for help with my phone. Always very knowledgeable and always leave feeling pleased with my visit.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Thanks for this amazing 5⭐ review, Susan. We really do appreciate you taking the time to send this over! Great work Josh 🎉 -Jade
Very friendly and easy to chat to
Very friendly and easy to chat to. (Connor)
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
We're pleased Connor was friendly and made it a good time talking through your enquiry, Paul. That makes all the difference :) -Scott
Very pleased with service
I came into store for help as my network o2 refused to help me. Josh was kind,knowledgable and extremely helpful and because of that i decided to switch to three. Thank you josh and everyone at the hempstead valley store i am very greatful.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hey Irene, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Hempstead Valley
Thanks for your feedback, Michelle, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Helpful and friendly staff
Helpful and friendly staff. Becca was very knowledgeable.
October 23, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Thanks a lot for your feedback, Ray, and we’re delighted to hear that you received great customer service from Becca and the team. We appreciate you taking the time to share this with us. -Michael
Becca was very helpful
Becca was very helpful, and took time to explain everything clearly.
October 19, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Visited the three store in Hempstead…
Visited the three store in Hempstead valley today was served by Aaron he was very helpful in sorting out my daughters phone
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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