So nice to talk to someone and make sense. A massive thank you to Aaron and Connor for sorting out the problem and for their professionalism. So glad I stayed with 3.
Company replied
Location
Switch locationUnit 17, Hempstead Valley shopping centre, ME7 3PD Gillingham, South, GB
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See what reviewers are saying
We always enjoy the service cannot fault him aleways has the answers to our questions. Love that we can actually meet someone and they can explain. Well done for employing good people Mrs Pat Eme... See more
Company replied
Welcoming,pleasant,and relaxed atmosphere very professional. Becce helped us choose a contract that suited our needs, i would recommend this store in Hempstead valley Kent.
Company replied
Josh made my experience great. He guided me to a new phone and set it up for me, weeding out problems on my old phone before migrating to my new phone. Incredibly patient and understanding.
Company replied
Company details
About Three UK - 3Store Hempstead Valley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 17, Hempstead Valley shopping centre, ME7 3PD, Gillingham, South, United Kingdom
- 01634233615
4.8
Excellent
47 reviews
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Reply from Three UK - 3Store Hempstead Valley
Awesome, David -Maxine
Excellent service
Excellent service and bought new phone and contract today
October 7, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Thanks for this amazing 5⭐ review, Diana. Love a new phone day - Enjoy! -Jade
Great service!
Becca very helpful and professional, got exactly what we wanted! A great asset to Three.
October 5, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hello there.
Awesome stuff. Thanks for the review. -Pete
Brilliant service
Very friendly and helpful explained the process as we went along and got me the best deal thank you Connor
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Amazing to hear! -Maxine
Reply from Three UK - 3Store Hempstead Valley
This is what we like to hear, Pete. Thanks for the 5⭐ review! -Jade
Customer service above and beyond …
Just visited the store in Gillingham with a totally blocked phone after trying to install an eSIM. The team in the store were incredibly helpful and knowledgeable and were able to unlock and activate the eSIM completely. Customer service above and beyond
September 21, 2025
Unprompted review
Reply from Three UK - 3Store Hempstead Valley
Hey there, Adrian.
Thank you for taking the time to share your experience with us. We're glad to hear that the team in the Gillingham store was able to assist you with your eSIM issue. It's great to know they were incredibly helpful and knowledgeable. We appreciate you highlighting their exceptional customer service. We're always working to do better, and your feedback is a great help. -Pete
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