Three UK - 3Store Hull (King Edward Street) Reviews 

51
TrustScore 4.5 out of 5

4.7

27 King Edward Street, HU1 3RL Hull, Midlands, GB


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Rated 2 out of 5 stars

We got 3 Internet because K com got too expensive. It was a rolling month by month thing.The signal was quite good but not great. Then our Internet just wasn't giving us enough to watch our Netflix. M... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Alex today. I had placed an online order but was unsure on whether this had been delivered. Alex was quick to resolve this issue and his helpful and informative service, e... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Lucas, helped up save money on our business account! Would 100% recommend coming to this store to anyone looking for a new line or upgrade

Company replied

Rated 5 out of 5 stars

My exspereance with this lady called Lynn ,has slways been a delight,as she is very kind exsplans evry thing os that you can understand it,

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Hull (King Edward Street)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 27 King Edward Street, HU1 3RL, Hull, Midlands, United Kingdom

  • 01482222364

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

31,105 reviews in the last 12 months

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Rated 2 out of 5 stars

We got 3 Internet because K com got too…

We got 3 Internet because K com got too expensive. It was a rolling month by month thing.The signal was quite good but not great. Then our Internet just wasn't giving us enough to watch our Netflix. My husband called them and they said we had hardly any signal so they gave us a booster for it. With this they sneakily put us onto a 24month contract without our knowledge. The signal was still no good. When we changed to another supplier they said we had to pay £130.00 for early. Absolutely disgusting because we didn't even know they had put us on a contract when it was there service that was not up to standard.

July 8, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hi Joanne, we can understand the disappointing internet connection issue you’re experiencing. Whenever you sign up for a contract, the information is sent by email, and we’d like to take a closer look into the situation. As we can’t review account details on Social Media, please reach out to us here: https://bit.ly/3MQgrfW. We are available Monday to Friday, 8am to 10pm, and weekends 9am to 8pm.
-Three Social Media Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Sad to this store closing down

January 31, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

Rated 5 out of 5 stars

Good

Good, staffs are friendly

January 20, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

That’s wonderful, Matthew 🌟 We’re delighted our team made everything seamless for you. Enjoy the rest of your day 😊 -Arvind

Rated 5 out of 5 stars

A very positive experience.

The staff member was friendly, knowledgeable, and professional. A very positive experience.

January 19, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Lovely, Sally! We absolutely love hearing this. We’re so happy to know you received the best help from us. Thanks for this fantastic 5 ⭐ review! ☺️ -Kashish

Rated 5 out of 5 stars

Mujahid was really helpful and our…

Mujahid was really helpful and our experience went smoothly, thank you!

January 19, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Wow! Your amazing 5 ⭐ review made our day, Mia. We’re overjoyed that Mujahid delivered such an exceptional experience and we’re always happy to help 😄 -Suhaas

Rated 5 out of 5 stars

Great experience

We went in to upgrade 5 accounts. We were sorted out very quickly. Alex was very helpful

January 18, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Thanks for sharing your experience, Sharon 😊 It’s great to hear Alex made everything seamless and handled your upgrades efficiently. Wishing you a great day 💙 -Arvind

Rated 5 out of 5 stars

My exspereance with this lady called…

My exspereance with this lady called Lynn ,has slways been a delight,as she is very kind exsplans evry thing os that you can understand it,

January 16, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Thank you so much for your wonderful feedback, Wendy! 🌟 We’re delighted to hear that Lynn always makes your visits such a pleasure. 😊 -Veronica

Rated 5 out of 5 stars

Great staff very helpful

Great staff very helpful

January 14, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Wow, we absolutely love hearing this, Kelly! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day! -Afaq

Rated 5 out of 5 stars

Had an amazing visit to the king…

Had an amazing visit to the king Edward’s street branch today. Was served by an excellent colleague Mujahid. He was so helpful and kind and caring to my ever need.

January 11, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hey.

Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete

Rated 5 out of 5 stars

Very good service all around.

Very good service all around.
No pushy service.

January 9, 2026
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hey Grant, thank you so much for this amazing 5⭐ review! We’re thrilled to hear that your experience was so positive and smooth. -Veronica

Rated 5 out of 5 stars

Great customer service

It's been really good. We had Ebony and Lynn attending to us, they were very warm and polite. They explained really well and made us feel welcome and comfortable. Hope the network treats us as nice🙂 🙂🙂 we got the home broadband and two sim cards

December 31, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hi Mandy, that’s awesome! A big shoutout to Ebony and Lynn for going above and beyond to make your experience exceptional. Welcome aboard! Here’s to a seamless connection and many great moments ahead. Thank you for the amazing 5⭐ review! 💫 -Neha

Rated 5 out of 5 stars

Very helpful service from Alex!

Brilliant service from Alex today.

I had placed an online order but was unsure on whether this had been delivered. Alex was quick to resolve this issue and his helpful and informative service, enabled me to leave with a better deal than the one I originally agreed to.

Glad I visited this store and I will look to visit again in future.

December 27, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hey.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Very polite

Served by Lynn

Very polite, confident, professional and knows her sales skills as well as products she sells.

December 27, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Rated 5 out of 5 stars

Staff great

Staff great. Very helpfull and nice.

December 23, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Andrei, you’ve made us smile! 😊 Thank you for the lovely 5 ⭐ review. Wishing you a fantastic day. -Ashifa

Rated 5 out of 5 stars

Alex and team were fantastic in helping…

Alex and team were fantastic in helping me select a new iPhone 17 pro!
Tailoring the contract to suit my needs and also being proactive and professional in their jobs 👍🏻

December 22, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hey Josh! 🎉 Thank you for your exceptional 5 ⭐ review. We’re absolutely delighted to hear that Alex and the team delivered a seamless, expertly tailored experience. Feedback like yours truly makes our day. -Ashifa

Rated 5 out of 5 stars

The experience was great

The experience was great, Alex was really helpful and gave me many options which was useful to see. Made getting a new phone and switching providers was really simple!

December 21, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Very good actitud

Very good actitud , explains it very good , excellent job.

December 20, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Rated 5 out of 5 stars

What great fun.

What great fun..
lovely visit upgrading 1 of my 4 contracts.
Saved me money on not only the upgrade but my existing contracts also.
A*

December 17, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Hello Nicky, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha

Rated 5 out of 5 stars

A great visit yet again friendly and…

A great visit yet again friendly and efficient always

December 10, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

Thanks for the 5 ⭐ review! It’s wonderful to know your visits are always positive and handled with care. We look forward to welcoming you again soon. -Kishan

Rated 5 out of 5 stars

Fantastic service would definitely…

Fantastic service would definitely recommend them

December 9, 2025
Unprompted review
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Reply from Three UK - 3Store Hull (King Edward Street)

That’s awesome! Thank you for your kind words and for recommending us. We truly appreciate you taking the time to share your feedback. -Manavata

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