We got 3 Internet because K com got too expensive. It was a rolling month by month thing.The signal was quite good but not great. Then our Internet just wasn't giving us enough to watch our Netflix. M... See more
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Brilliant service from Alex today. I had placed an online order but was unsure on whether this had been delivered. Alex was quick to resolve this issue and his helpful and informative service, e... See more
Company replied
Amazing service from Lucas, helped up save money on our business account! Would 100% recommend coming to this store to anyone looking for a new line or upgrade
Company replied
My exspereance with this lady called Lynn ,has slways been a delight,as she is very kind exsplans evry thing os that you can understand it,
Company replied
Company details
About Three UK - 3Store Hull (King Edward Street)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 King Edward Street, HU1 3RL, Hull, Midlands, United Kingdom
- 01482222364
4.7
Excellent
51 reviews
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Her hospitality was amaizing i am…
Her hospitality was amaizing i am really happy to be a customer
October 20, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Awesome stuff. Have a wonderful day -Maxine
Wondweful friendly service…
Saw lynn as we had a problem with tje phone......all sorted, brilliant service, friendly and spoke to enable us to understand process of what will happen
Great service am asset to the store
October 20, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Thanks for taking the time to leave a 5* review, Barbara. We're glad to hear you've had a great experience -Maxine
Very good customer service the girl is…
Very good customer service the girl is very friendly
Would recommend
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Hey there.
That's fab news. We're super glad to hear you got good customer service from the team. Thanks for leaving feedback about this. -Pete
Easy shopping.
Really easy to go in store and get things sorted with the staff, they all know what they are doing, giving the customer the best value for money.
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Hello there,
Thank you for sharing such positive feedback about your in-store experience. We're delighted to hear that our team was knowledgeable and helped you find the best value.
We're always working to provide the best possible service, so your comments are greatly appreciated. Thanks again for taking the time to leave us a review. -Pete
I've been in to the 3
I've been in to the 3
shop today in Hull.
Lynn was so helpful and very knowledgeable and very patient.
She is a lovely lady...
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Hello.
We're super glad Lynn was able to be so helpful for you. Thanks for taking the time to leave this feedback. -Pete
We were seen very quickly today in the…
We were seen very quickly today in the three store and Lynn gave great service and explained things so I ca understand would recommend this store thankyiu
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Hey Ailleen, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
Alex was great
Alex was great, very knowledgeable and efficient. Sorted all our questions.
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Hi Tim, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Going that extra mile
The staff were amazing Lynn went the extra mile to help me today and all staff were pleasant nice and amazing started the day on a win !!!
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
This is fantastic, Kenny. We're glad to hear you had such a positive experience in one of our stores. Well done Lynn! 🎉 -Jade
Reply from Three UK - 3Store Hull (King Edward Street)
Thanks for sharing this, Ahmed :) we're so glad to hear that you found the buying experience to be positive and helpful. -Michael
Absolute wreck of a company.
Absolute wreck of a company.
My vulnerable mother went in for general advice about mobile internet. She isn't a customer and was just asking for guidance. A staff member convinced her to unlock her phone and hand it over. He then contacted her provider pretending to be her and requested a pack to be sent for her to switch to 3 which she explicitly told them she wasn't interested in. She wasn't even aware until contacted the following day by her provider.
I went in to the store and the response from the manager was a shrug. There was no apology or acknowledgement. He said it's her word against the staff members and he'd "have a word"
Completely unacceptable and I'm raising the complaint to a higher level due to a pitiful response from the manager. I would suggest this falls way below the expected GDPR and TCF guidelines within the broader company and I Will contact 3's QA or governance for further advice before moving forward.
September 19, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
This is very concerning to hear, Ross, and we understand it was not your mother's intention to take out a service from Three at the store via a switch. As you've indicated having already started Three's complaints process, we'll make sure that this is investigated alongside you. -Michael
Give the shops a chance
While Three seems to have a bad press, I have to give a big heads up to Alex in the king Edward store Hull. He spent time and patience going through deals against online deals. I have to say this man was not pushy, gave all the options, best of all got the same deal as online but with a free case and screen protector. Give the shops a chance.
September 6, 2025
Unprompted review
Reply from Three UK - 3Store Hull (King Edward Street)
Hey Darren - It's lovely to hear of your experience at the Three store in Hull. We're glad that you enjoyed the customer service given by Alex, and we hope you were able to find a plan suitable for your needs. Thanks for sharing :) -Michael
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