Sam at 3 store Hull, gave me the most helpful customer service I have experienced in ages!! Found me the best deal with no pushy sales, answered all my queries in a helpful polite manner he is a TOTAL... See more
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Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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We visited the store today and were served by Jasmine and Mujahid. They were superb, their customer service was second to none and nothing was too much trouble. We are new to the area and Iain ga... See more
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My experience changing over my phone and starting a new plan has been excellent, Mark could not have been any more helpful than he gas been ,excellent serially round ,many thanks m webb
Company replied
Excellent service thank you! Professional and friendly… and extremely patient with an old technophobe - even set my new phone up for me … nothing was too much I will definitely recommend the store and... See more
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Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
212 reviews
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Fantastic customer service from Mujahid…
Fantastic customer service from Mujahid in St Stephens. Thanks for the help!
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Oscar, it is fantastic to hear that Mujahid provided such great customer service and help during your visit to our St Stephens store. -Kishan
Very professional and helpful.
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Woohoo 🎉 Andy, we’re thrilled that you received such spot-on and expert care 🌟 -Arvind
Made my day easy
Made my day easy, very quick and helpful with sorting my SIM upgrade
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing your experience, Mathew. It’s wonderful to hear your SIM upgrade was handled so smoothly. We’re happy we could make your day easier. 🙌 -Veronica
I LEARNT A LOT FROM MUJAHID
I LEARNT A LOT FROM MUJAHID, VERY HELPFUL AND PATIENCE
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Wow, Linda! Your review is next level awesome! 🎉 Huge shout out to Mujahid for making it unforgettable. Many thanks 😉 -Kashish
Very helpful very chatty 😊 job was a…
Very helpful very chatty 😊 job was a good un
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Love the energy and feedback, Nicky! Chatty is truly a champ. See you again soon! 😉 -Kashish
Every part of the process was explained…
Every part of the process was explained to me in adequate detail, and the staff were very friendly!
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Fantastic, Connor! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha
Buying a pay as you go phoneI was not very confident about…
I was not very confident about purchasing / setting up a Smartphone. I needn't have worried. The Three store assistance, Sam, couldn't have been more helpful. He not only talked me through the process step by step but also set the phone up for me. Top notch service and less than a hour later I am able to write this review. Thanks again!
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Ian, we’re really pleased Sam was able to guide you through the purchase and setup of your new phone. It’s great to know you left feeling confident and ready to use it. -Ayesha
Same was really honest and professional…
Same was really honest and professional what a lovely man
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Christine, your shout‑out is WOW ✨ We're thrilled that Sam showed such stellar integrity and prompt expertise while looking after you 🌟 -Arvind
The man (Sam) fixed my phone when I…
The man (Sam) fixed my phone when I thought it was broken.
Great customer service will go to again.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Garry. Thank you so much for taking the time to share this, as it is wonderful to hear that Sam was able to get everything sorted out and working perfectly for you. We really appreciate your feedback and look forward to welcoming you back in the future. -Shivam
Ebony was great and help me get…
Ebony was great and help me get everything I asked for.
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s fantastic, Cody! We’re so glad Ebony was able to provide the support you needed. Thank you so much for the 5⭐ review! -Neha
Absolutely brilliant
Absolutely brilliant, very helpful amazing girls in the three store. Happy customer
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Deanna, thank you so much for the ⭐⭐⭐⭐⭐ love! We’re delighted to hear the our staff in store were so helpful and made your visit such a brilliant experience. -Ayesha
jasmine at three was amazing
jasmine at three was amazing. she was very friendly and made sure she did the absolute best for us. we are extremely happy
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Love hearing this, Emma 💫 Jasmine’s prompt care and stellar dedication clearly made a massive difference for you. Your lovely praise brings the biggest smiles to our team 🌻
Great staff
Great staff, always very helpful, would recommend every day of the week 👍
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Ian, thanks for taking the time to leave this. We’re glad the team made things easy for you, and we appreciate your 5 ⭐. -Suhaas
In store upgrade
Ebony was very helpful in my enquiry, offering great customer service and very knowledgeable in getting me the best deal
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Simon, we’re thrilled to hear this! 💙 Ebony made everything smooth and hassle-free by helping you get an amazing deal. Thanks for sharing your experience! -Neha
Reply from Three UK - 3Store Hull (St Stephens)
Hi Capricorn, it’s great to hear Iain made such a positive impression with his support 😊 it’s always good to know our team is delivering a smooth and helpful experience. -Shivam
Ebony was very friendly
Ebony was very friendly, efficient, helpful and quick with helping me. Would recommend for anyone needing help.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi there, it’s great to hear Ebony was able to support you quickly and make things easy with a smooth experience throughout. We really appreciate you recommending us. -Kishan
Jasmine in the three store in hull was…
Jasmine in the three store in hull was so helpful, sorted problems out within 5 minutes and saved me £40 a month, 5 star service
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Wow, Sarah! It feels incredible to know Jasmine at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 -Neha
New cheaper contract
Walk into 3 hull store - st Stephens, Ebony - lady behind the desk, very helpful with questions and sorting out a great deal for new sim contract for me when I need to go abroad 🌟
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Lovely, Chris! We absolutely love hearing this. We’re so glad you received the best support from Ebony, and we can’t wait to welcome you back soon! 😉 -Kashish
Very informative
Very informative, very friendly. We were served by sam
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Claire, thank you for sharing this feedback! 😊 We’re thrilled that Sam gave you such a fantastic experience. -Veronica
Samuel was really pleasant and kind to…
Samuel was really pleasant and kind to me even though I am a complete techno phobe and I felt completely at ease with the whole process of buying my new phone
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Walking in unsure and walking out confident is exactly the experience we love creating. Samuel turned what could’ve felt overwhelming into a moment of clarity and comfort. We’re thrilled he made your new‑phone journey feel effortless. Thanks for choosing us and enjoy every moment with your new device, Beverley. -Ashifa
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