I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
Company replied
Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
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The staf is very good and friendly specialy shaz is very friendly she help me out through all the process i will give her 10/10 for good customer service
Company replied
Mohammed Ali gave us the proper information and give proper details and help us to take sim with all the plans explained clearly
Company replied
I met Mohammed Ali today who helped me with an account issue that I was having. It was an emergency and he helped me out diligently and managed to get me through my issue successfully. Seriously I can... See more
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Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
233 reviews
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WORST NETWORK THREE
Three becomes one of the worst networks Three's network since almost a year Three network dropped arround 1400hrs to 1700Hrs almost every day thier customer services keep ignoring by denying it I went to their outlet and showed them your network is off but still they did not resolved the problem and keep blaming customers thier mobiles having problem if call customer services they do not offer you any help apart from moving arround to other options. I called quiet a few times, then stopped and thought to leave three.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hello there.
We're sad to hear that you've been experiencing persistent network drops. We understand how frustrating that can be.
It's disappointing that this has led you to consider leaving Three. We assure you that we are always working to improve the stability and performance of our network for all customers, and we hope that the issue that's affecting you is resolved soon.
Thank you for taking the time to share this feedback, every detail helps us identify ways to improve. -Pete
Zain helped me to check my bill
Zain helped me to check my bill
Very polite and kind
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your feedback, Pravej, and it's lovely to hear that you enjoyed great customer service from Zain with your billing query. We appreciate you taking the time to share this with us. -Michael
I had a great experience in three.
I had a great experience in three.
All thanks to daihan.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for this fantastic 5⭐ review, Mir. We appreciate you taking the time to send this over! Well done Daihan 🎉 -Jade
Great customer service and support from…
Great customer service and support from fajr
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
That's fantastic, Usama. We're thrilled that Fajr was a great help :) -Scott
Great experience today with Daihan
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you for the 5 stars, Susana. We're thrilled Daihan gave you a great experience :) -Scott
Mohammad ali is a good dealing guy I’m…
Mohammad ali is a good dealing guy I’m convinced by dealing and I have changed my contract vodaphon to three sim thanks to Mohammed ali
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
That's fantastic, Muhammad. We're overjoyed that you've joined us, and that Mohammad helped seal the deal :) Thank you for a great review -Scott
Great experience with guy😊
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
The customer advisor wesley helped us…
The customer advisor wesley helped us and explained in a very friendly way very thankful
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Zain helped me to do upgrade
Zain helped me to do upgrade
Nice and quick
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hi.
Thanks! Your review is really appreciated. -Pete
The three staff were great
The three staff were great. Wesley was good and helped me with getting offer also the manager Harmz was very helpful and both give excellent service
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your feedback, Ibad, and it's lovely to hear that you enjoyed great customer service from the team. We appreciate you taking the time to share this with us. -Michael
Very well customer service happy to…
Very well customer service happy to service
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your feedback, Vasim, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
having a good experinces and the…
having a good experinces and the service was too good . happy for this❤️
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for this amazing 5⭐ review, Nishitha. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Mohammed Ali
Mohammed Ali, was very friendly and helpful. His product knowledge was very good. I am very impressed.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your feedback, Parth, and it's lovely to hear that you enjoyed great customer service from Mohammed. We appreciate you taking the time to share this with us. -Michael
One of the most prestigious experiences…
One of the most prestigious experiences with Zain regarding my problem..
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Ali, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Ilford
Thanks for this fantastic 5⭐ review. We really do appreciate you taking the time to send this over! Great work Zain 🎉 -Jade
Reply from Three UK - 3Store Ilford
Hey Ayaan, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Ilford
Thanks for your feedback, Waqas, and it's lovely to hear that you enjoyed great customer service from Zain. We appreciate you taking the time to share this with us. -Michael
Anil is a sound guy
Anil is a sound guy. Very professional, and manage to sort us out a discount. 👍🏽
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Well done Anil 🎉 -Jade
Reply from Three UK - 3Store Ilford
Thank you for the great review :) -Scott
I had interaction with Daihan
I had interaction with Daihan. She was very helpful and she gave us every information that was needed.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Daihan is super! We're glad she explained everything fully for you. Thank you for leaving a great review, Aashish :) -Scott
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