Anna was amazing!! At the high street Kensington store. So helpful, enthusiastic and genuinely solution oriented and kind. She really helped me solve my problem - I almost lost my line. AND she su... See more
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Was a wonderful experience. The first time I went into the store I forgot my passport so couldn’t sign up for an account. I live relatively close to a three-store but went all the way back to this sto... See more
Company replied
Ai was helpful from the outset, showing me not only what I specifically asked for, but also alternatives which turned out to be better. I went into the shop to buy a dongle device, and ended up with a... See more
Company replied
All enquiries were dealt with promptly and professionally.
Company replied
Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
85 reviews
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Anna was amazing!
Anna was amazing!! At the high street Kensington store. So helpful, enthusiastic and genuinely solution oriented and kind.
She really helped me solve my problem - I almost lost my line. AND she supported my father.
Thank you!
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
We’re thrilled to hear this! 🌼 Anna will be delighted to know she made your experience shine. Thanks for letting us know, it truly means a lot to us, Maia! 🥰 — VodafoneThree Social Media Team
Thank you for helping me sort out my…
Thank you for helping me sort out my phone
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Ludy, good to know everything was brought back on track with your phone and that you felt supported throughout. -Kishan
Reply from Three UK - 3Store Kensington
Thank you, Peter! We're so happy to know that you had a great experience with us. Hope you have a wonderful day. 😊 -Prabhjeet
Thank you for helpibg me fix my tablet
Thank you for helpibg me fix my tablet
Greqt service
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Younan, it’s great to hear your tablet was sorted out and that the support in store made a positive difference for you. Thanks for taking the time to share your experience with us. -Shivam
Mahfouz thé assistant manager was very…
Mahfouz thé assistant manager was very knowledgeable and helpful 👌👌
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Esraa! Mahfouz is thrilled to know his knowledge and support made your visit a great one. ☺️ -Ayesha
Malfuz is an amazing guy
Malfuz is an amazing guy, so thoughtful and knows his job and was thorough with me to get business contracts to help my business grow
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That’s fantastic, Rob! It feels amazing to know Malfuz was able to sort everything and make the experience smooth. Thank you for taking the time to leave an incredible 5⭐ review! -Neha
Ai is always friendly and helpful…
Ai is always friendly and helpful whenever i go to the store, she knows the answers to all my questions. Such a knowledgeable staff
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Edwin. It is wonderful that Ai is consistently welcoming and has the expertise to address all your queries during your visits. -Kishan
Was a wonderful experience
Was a wonderful experience. The first time I went into the store I forgot my passport so couldn’t sign up for an account. I live relatively close to a three-store but went all the way back to this store because of Anna. Very warm and welcoming and super helpful. 10/10
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for sharing your experience. We’re thrilled to hear that Anna made such a positive impact. It means a lot to us that you chose to return to the store because of her exceptional support. 😊 -Veronica
Ai made my day
Ai made my day, she listened, checked my account and understood my needs and helped me picked the perfect plan for me. So happy for my new plan. Thanks a bunch
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for sharing this, Gala! We’re so glad to hear that Ai took the time to understand your needs, and helped you choose the perfect plan. -Afaq
Good service from kind Daniel and Ai
Good service from kind Daniel and Ai. Thank you very much.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
We truly appreciate your visit, Jargalsaikhan. Daniel and Ai were delighted to assist you, and we’re grateful for your kind words. Your support means a lot to us. -Manavata
Ai was amazing
Ai was amazing, spoke to her with so much comfort, solved all things I came to the store for.
Advised me on so many useful things and gave me a great offer.
Left the store with good smile.
Made my day amazing.
Thank you Ai
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Mahmoud, this is wonderful to hear! We’re truly delighted that Ai made you feel at ease, got everything sorted, and turned your visit into such a positive experience. Knowing you left the store smiling and that your day was brightened means so much to us. -Samad
Reply from Three UK - 3Store Kensington
Hi Roy, we're glad to hear you're happy with the support you received. It's great knowing we met your expectations. -Kishan
Ai is very helpful and very kind
Ai is very helpful and very kind. I am so happy with her. I will bring more friends to this store and company
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Jocelyn! Your feedback truly brightened our day. It’s wonderful to know your visit left such a strong impression. We’re grateful for your support and excited to welcome the friends you send our way. -Manavata
Thank you Dan!
Dan was very helpful helping me with discovery session. He set up my google backup for more space on my phone. Thank you!!
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Nothing makes us happier than fixing what matters and restoring smiles along the way, Luz. Dan truly nailed it. Thanks for letting us support you through it! -Ashifa
Top notch service
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That means the world to us, Gregorio :) We hope you're having an amazing day! -Scott
Dan was very inform
Dan was very inform. His comfortable approach to me and my elderly.mother was second to none , he understood all operational procedures his knowledge was vast and I was very very Impressed with level of service , thank you Dan at high St kensington
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Alz 😊 for sharing such thoughtful feedback. It’s great to hear that Dan’s caring approach and strong expertise supported both you and your mother at the High Street Kensington store. Wishing you both all the very best ahead 💙 -Arvind
It was a very pleasant visit today
It was a very pleasant visit today. Ai helped with my queries efficiently and I got a great sim contract. Thank you.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you so much for sharing your experience, Yassen. I’m really glad to hear everything went smoothly and that you left with a plan that suits you perfectly. We appreciate you choosing us. -Manavata
I visited the store today as I needed…
I visited the store today as I needed help with my contract.Ana provide good customer service.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Contract sorted and smiles all around! Ana truly nailed it, and we’re thrilled you had such a great experience. What a joy it was to serve you, Ivonete! -Ashifa
Ana and Luca were really understanding…
Ana and Luca were really understanding and helpful. I will recomend this branch.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Wow, Rosalina! It feels incredible to know that Ana and Luca at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback 😊 -Neha
Helpful Staff
I came here in your shop to asked about my bills, and she’s so nice to assist me😘❤️
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Arcelie, thank you for sharing your experience. It’s wonderful to hear that our team made everything seamless and provided such attentive support. -Afaq
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