Thank you Eve for all you help! I was going crazy trying to figure out what's wrong me my phone and all these pop-up keep appearing, thank you for taking the time to show me how not to do it in futur... See more
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So thankful I found Evangeline who speak my language, I'm old and a bit deaf, she's very patient and got Anna to upgrade my account. Helped me with my questions about my phone. I usually go to your H... See more
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All enquiries were dealt with promptly and professionally.
Company replied
Ai was helpful from the outset, showing me not only what I specifically asked for, but also alternatives which turned out to be better. I went into the shop to buy a dongle device, and ended up with a... See more
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Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
118 reviews
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Great service got a good deal from…
Great service got a good deal from Daniel. Also thank you to Evangeline for help transferring my stuff from old phone to mew phone, full service , really grateful
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Eileen, thanks for the fantastic 5⭐ review! We’re delighted Daniel and Evangeline gave you brilliant support and helped you transfer your data from your old phone to your new one.
Three Social Media Team
Thank you to your staff I was able to…
Thank you to your staff I was able to get into my phone.
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Rosita, we’re pleased our team could help you get back into your phone. Thank you for sharing your experience 😊
-Three Social Media Team.
thank you to Evangeline for all the…
thank you to Evangeline for all the help, we wouldnt know what to do without her help
July 15, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
We're so glad to hear Evangeline worked her magic, Shirley:) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Reply from Three UK - 3Store Kensington
Hi there, thank you for the lovely feedback. We’re thrilled that Evangeline delivered top tier assistance and made your experience feel effortless.
– Three Social Media Team
Miss Evangeline
Miss Evangeline , she was a star for me. Thanks to her the transaction was amazing.
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Marie, thank you for the fantastic rating. We’re thrilled that Evangeline delivered brilliant assistance and made your experience feel effortless.
– Three Social Media Team
evangeline is very helpful.Fantastic…
evangeline is very helpful.Fantastic service
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Jocelyn, thank you for the brilliant rating. We’re delighted that Evangeline offered outstanding assistance and made your visit feel seamless.
– Three Social Media Team
I love the staff in high street…
I love the staff in high street Kensington, they're always helpful with any queries I have about my phone. Evangeline and Daniel helped me today
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Mercedes, we’re pleased to know you always receive helpful service at our High Street Kensington store. It’s great that Evangeline and Daniel were there to assist you with everything you needed today.
— Three Social Media Team
Thank you Eve for all you help
Thank you Eve for all you help! I was going crazy trying to figure out what's wrong me my phone and all these pop-up keep appearing, thank you for taking the time to show me how not to do it in future and how to uninstall if needed
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Oh wow, Shirley! Thank you for sharing your thoughts about Eve. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Thank you very much to Anna and high…
Thank you very much to Anna and high street kensingtom staff for helping me day in and out with my queries
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Leslie, Anna, and the team’s dedication shines through in every interaction. We’re grateful you felt supported and valued at our High Street Kensington branch. Thank you for the wonderful 5 ⭐ review!-Three Social Media Team
Thanks Dan
Thanks Dan, new phone and sim and tablet 5 stars and discovery session
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Elsa, we’re really glad Dan helped you get everything set up with your new devices. - Three Social Media Team
Excellent service
I would like to express my appreciation for Dan at the High Street Kensington Three store. He was incredibly helpful, provided excellent advice, and delivered outstanding customer service throughout my visit.
The High Street Kensington branch has always been my favourite Three store because the team consistently offers a warm welcome, treats customers with genuine courtesy, and is always willing to help in any way they can.
Dan’s professionalism, knowledge, and friendly approach made a brilliant impression on me. Please pass on my thanks to him and the wider team for their continued excellent service. It is very much appreciated.
Thank you for maintaining such a high standard of customer care.
June 26, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Such a joy to read this, Norathip 💫 We’re glad Dan provided such expert guidance and clear insight to ensure your High Street Kensington store visit made a brilliant impression. It is wonderful to know our team consistently maintains such a high standard of care, and we hope the moments ahead feel easy and uplifting 💛
- Three Social Media Team
First time I came in three shop
First time I came in three shop. I want to thanks staff Evangeline she was friendly and she make knowkged for person easy way🌹she make understand me what I want. She is excellent service
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Hamda, we’re thrilled your visit felt welcoming and that Evangeline provided such supportive guidance throughout your experience. Three Social Media Team
Thank you Evangeline for your patient…
Thank you Evangeline for your patient and helping me get my phone working. I'll be back in August to do my upgrade
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Corazon. It is wonderful to hear that Evangeline was so patient and successfully got your phone back up and running. We look forward to welcoming you back in August for your upgrade, and thank you for taking the time to share your lovely review. -Shivam
Evangeline was very kind
Evangeline was very kind, somehow I lost my playstore so alot of the apps were not working. She was able to restore and get my phone working again. Tha k you so much
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Eliza. Thank you so much for sharing this. We are delighted to hear about your great experience and how well you were looked after. It is fantastic to know that Evangeline was able to resolve the issue and get everything working for you again. -Shivam
Evangeline is so helpful with my issues…
Evangeline is so helpful with my issues with my phone. Thank you so much
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Meriam, thank you for the amazing 5⭐ review! We're delighted your phone issue is fully resolved and that Evangeline delivered exceptional support.
_Three Social Media Team
Excellent service from Ai and…
Excellent service from Ai and Evangeline. Helped me removed 42 apps that was causing my phone to malfunction with the amount ads pop ups. These always happens when my grandson gets hold of my phone
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Roger, it is great to hear that Ai and Evangeline provided such excellent service and got your phone working smoothly again by removing those unwanted apps. We are glad they could help clean things up for you after your grandson's screen time! Thank you for sharing your experience. -Kishan
Ai is very professional and efficient
Ai. she is help me alot she is very very good thanks to her make all done my new phone thanks a lot 🥰🥰🥰
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Ryan, we are delighted to hear about your wonderful experience. It is great to know that Ai provided such exceptional support and made sure everything was completely set up for your upgrade. -Shivam
So thankful I found Evangeline who…
So thankful I found Evangeline who speak my language, I'm old and a bit deaf, she's very patient and got Anna to upgrade my account. Helped me with my questions about my phone. I usually go to your Hammersmith store but it's now close. Now I'll be coming to high street Kensington and will tell my friends that service here is fantastic
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Aida, thank you for sharing such lovely feedback. We’re really glad to hear that Evangeline and Anna made everything easy and comfortable for you. It’s great to know the Kensington team has become your new store of choice. -Prabhjeet
Fantastic customer service
Dan provided excellent customer service, displays managerial qualities and is a valuable member of the Kensington High street Branch. Thank you for all of your assistance and patience.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for your wonderful feedback, Jade. It’s fantastic to hear how Dan supported you with such professionalism and care. We’re delighted that his leadership qualities and dedication made a real difference during your visit to our Kensington High Street store. 😇 -Prabhjeet
So thankful for the help on my phone…
So thankful for the help on my phone Evangeline and team are the best
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Rilieta, it is wonderful to hear that your device is sorted and that you had such a great experience. We are incredibly glad Evangeline and the rest of the crew could step in to provide you with top-tier care. -Shivam
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