I'm with O2 and they couldn't help me with my phone and my friend whose with three took me to three high street Kensington to ask if they can help. Evangeline was able to sort out the issues with my p... See more
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Anna was great! She answered all of our questions and explained everything we were unsure about. She did her best to meet all of the requirements we needed and made the whole experience really easy. W... See more
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Daniel Amini is the most helpful professional I have ever encountered. I know I can be a difficult costumer but his knowledge and manner is exemplary. I thank him so very much for his help and cool... See more
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Daniel was extremely helpful. He not only helped us set up a digital bank account, he patiently described all the eSIM options and recommended a plan that works best for my daughter’s needs. We were a... See more
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Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Thank you for the help Evangeline
October 17, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That's brilliant, Hilda 🌟 Evangeline clearly earned this lovely shout‑out. Your feedback says it all 💙
- Three Social Media Team
Daniel Amini is the most helpful…
Daniel Amini is the most helpful professional I have ever encountered. I know I can be a difficult costumer but his knowledge and manner is exemplary. I thank him so very much for his help and cool manner. Three should be lucky to have him an an employee.
I am so very. Grateful to him for the help and support he gave me with what for me was a very difficult situation.
Please pass on my grateful thanks to him.
Mr I Arnold
October 4, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi there, thanks for taking the time to share such heartfelt feedback. We’re delighted to hear that Daniel Amini provided exceptional support with his skilled and calm approach and helped you through a difficult situation, making the experience smooth and seamless for you.
-Three Social Media Team
Reply from Three UK - 3Store Kensington
Hey Lily, we're thrilled Kai delivered fantastic service! Thank you for taking the time to leave us a 5⭐ review. 😊- Three Social Media Team
Anna was great
Anna was great! She answered all of our questions and explained everything we were unsure about. She did her best to meet all of the requirements we needed and made the whole experience really easy. We will definitely be coming back to Anna when we’re ready to upgrade again soon!
October 1, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Kiera, thank you for sharing this amazing 5⭐ review. It's lovely to see Anna recognised for taking the time to guide you through your options and help you find the right fit. We look forward to welcoming you back when it's time for your next upgrade.
Three Social Media Team
Evangeline helped me out to recover my…
Evangeline helped me out to recover my number I had no number for 3 days when I tried other branches called and emailed three so come to Highstreet kensington they will definitely help you out ❤️xx
September 29, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
We really appreciate your kind words, Samantha. Evangeline is always happy to assist, and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! ⭐-Three Social Media Team
I'm with O2 and they couldn't help me…
I'm with O2 and they couldn't help me with my phone and my friend whose with three took me to three high street Kensington to ask if they can help. Evangeline was able to sort out the issues with my phone. As soon as my contract finishes, I'll be moving to three as their customers service is simply awesome, so grateful for the help
September 25, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Julita, thank you for taking the time to share your wonderful 5⭐ review! 😊 We're thrilled to hear that Evangeline was able to provide the support you needed and turn your experience around at our High Street Kensington branch.-Three Social Media Team
Massive thank you to Evangeline for…
Massive thank you to Evangeline for helping me with issues on m phone. Informed me about ine of my account ready to be ugrade I just need ID so wil be comig back on sunday and wi bw bringing my friend to join three
September 25, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello Myrna, we're delighted Evangeline could help get things sorted and provide clear information about your account options. We look forward to welcoming both you and your friend soon. - Three Social Media Team
zaye was great
zaye was great. Very patient and helpful and easy to talk to. Very helpful and nice store.
September 23, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Eva, thanks for the wonderful feedback. We’re delighted to hear that Zaye at the store provided outstanding assistance with a calm and warm approach, making the entire experience a great one.
– Three Social Media Team
Reply from Three UK - 3Store Kensington
Hi Johnson, thanks for the glowing 5⭐ rating. We’re glad to hear that you received exceptional assistance throughout and that everything was handled smoothly without any hassle.
– Three Social Media Team
Evangeline was able to help me transfwr…
Evangeline was able to help me transfwr all my stuff from my old phone. Thank you for the help and for re overing my whatsapp
September 17, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Sofia, we're thrilled to hear Evangeline provided the support you needed and helped make the transition to your device as smooth as possible. Thank you for your feedback! 😊 — Three Social Media Team
Do not trust Three
Just left this company, because I did not trast them, as they overcharged me with my 2years purchase contract for 12 more months and refusing to repay overcharge.
This time, knowing from 13.09 that I am leaving still charged me for the next month.
Impossible to contact them now as I am no longer with them but with Vodafone, who does actually has some kind of deal with the Three, as the chat asked me if I am Three or Vodafone customer, before proceeding to the telephone number.
Shame on you!
September 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi there, we're disappointed to hear about the experience you've had. As we can't review account details on Social Media platforms, if you need further assistance with your account, please contact our phone support team by dialling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm.
Alternatively, you can reach our chat support team at: https://bit.ly/3C43TKN. They are available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. They'll check everything for you and help with the next steps.
– Three Social Media Team
Reply from Three UK - 3Store Kensington
Reviews like yours make our day, Rosalina. It's great to know Evangeline was able to help and leave such a positive impression.
Three Social Media Team
Evangeline helped me and able to…
Evangeline helped me and able to recover my email which is life saver
September 14, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello Clare, we're pleased Evangeline was able to resolve the issue and make things easier for you. Thank you for taking the time to share a 5 ⭐ review. - Three Social Media Team
Absolutely wonderful experience
Absolutely wonderful experience! Thank you 3 for hiring such outstanding staff. Dan in the Kensington Store was just fantastic!! Highly professional, polite, patient and incredibly helpful. I renewed contracts thanks to him! Thank you Dan!!!
September 14, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Anna, you've just made our day ✨ What an incredible shout-out for Dan. We're delighted his professionalism, patience and thoughtful support helped make renewing your contracts such a positive experience. Thank you for recognising the outstanding care he provided 💙
Three Social Media Team
Great service from EvNgeline Nd daniel
September 11, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Leticia! We’re happy to hear Evngeline was able to help with everything you needed. Thank you for your lovely 5 ⭐ review
— Three Social Media Team
Dan solved my problem
Dan solved my problem! I had a problem with malicious apps and he fixed it straight away. Much appreciated!
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Jhurreea, you’re awesome! 🌟 Dan enjoyed every moment helping you. Brilliant guy, brilliant service, brilliant outcome. Thanks for rating us 5⭐— Three Social Media Team
Dan was very helpful removing phone…
Dan was very helpful removing phone virused thanks!
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Reviews like yours make our day, Agron. We're so pleased Dan could lend a helping hand and get things sorted for you.
Three Social Media Team
Very productive and pleasant experience with Three
Daniel was extremely helpful. He not only helped us set up a digital bank account, he patiently described all the eSIM options and recommended a plan that works best for my daughter’s needs. We were able to do all this in the comfort of the Three store on Kensington High Street in London. The Three app was easy to download and to use! Overall a well-deserved 5-star experience!
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Mauricio, we really appreciated the glowing feedback. We're delighted that Daniel was able to guide you smoothly through the account setup and help pair your daughter with the ideal plan. It's fantastic to hear that your experience at our Kingston High Street branch, as well as with our mobile app, was so seamless - Three Social Media Team
Dan was brilliant
Dan was brilliant. Smooth, calm, thoughtful and foresightful
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for your feedback! We're thrilled Dan had such a positive impact on your experience with us. 🌟 – Three Social Media Team
Zayd made it a special experience
Zayd was fabulous and really made the experience of shopping for a phone enjoyable.
I highly recommend seeing Zayd at the High Street Kensington branch if you need a new phone or upgrade!
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Fantastic to hear Zayd made shopping for a new phone such a brilliant experience 📱✨ Thank you for the wonderful recommendation for our High Street Kensington branch, Chris! – Three Social Media Team
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