Zayd was fabulous and really made the experience of shopping for a phone enjoyable. I highly recommend seeing Zayd at the High Street Kensington branch if you need a new phone or upgrade!
Company replied
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See what reviewers are saying
All enquiries were dealt with promptly and professionally.
Company replied
Absolutely brilliant, super friendly and totally efficient. I had wrestled with trying to transfer content of iPhone 14 to iPhone 17. Eve identified the problems and handled the whole process through... See more
Company replied
So thankful I found Evangeline who speak my language, I'm old and a bit deaf, she's very patient and got Anna to upgrade my account. Helped me with my questions about my phone. I usually go to your H... See more
Company replied
Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
137 reviews
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They are very accommodating and explain…
They are very accommodating and explain to you what you don’t understand. And very friendly the staff.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Love hearing this, Lourdes 💫 Wonderful to know our colleagues shared such a warm approach and clear insights to ensure you felt supported throughout. Here’s to smooth moments ahead 🌸 -Arvind
Dan and Evangeline has been fantastic…
Dan and Evangeline has been fantastic in helping setting up my new phone especially to Dan who has to put up with me coming to the store daily for help
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That’s brilliant! We’re super happy to hear that Dan and Evangeline gave you all the support you needed. We truly appreciate your feedback 😊 -Neha
Evangeline and Ai is very helpful with…
Evangeline and Ai is very helpful with my upgrade, thank you for your patience as i asked alot of questions
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello Loida, thank you for taking the time to share your experience regarding your recent upgrade. We are glad to hear that Evangeline and Ai were patient and helpful in answering all of your questions throughout the process. -Kishan
Daniel was amazing
Daniel was amazing. Great service. Friendly. Helped me with my SIM and tablet.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Patricia! 💛 Hearing that Daniel was amazing and helped you with everything truly made our day. We appreciate you sharing the love. -Ayesha
Ai was amazing and she definitely doing…
Ai was amazing and she definitely doing everything smarter than AI. I’m happy to meet her and her help with my business accounts was great, lovely lady
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello Iryna, we appreciate you taking the time to share your positive experience. It is wonderful to hear that Ai provided such excellent and smart assistance with your business accounts during your visit. -Kishan
Dan is very helpful
Dan is very helpful, very friendly. He sort out everything very good.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Marie, it’s a pleasure to hear that Dan provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha
Ai gave excellent customer service
Ai was very accomodating, was so quick to resolve my issue. Five stars for an excellent customer service.
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Fantastic, Sid! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha
Reply from Three UK - 3Store Kensington
Hello Nakul, we’re glad to hear that you had a wonderful experience with us. Thank you so much for the review! 😊 -Neha
Anna was amazing!
Anna was amazing!! At the high street Kensington store. So helpful, enthusiastic and genuinely solution oriented and kind.
She really helped me solve my problem - I almost lost my line. AND she supported my father.
Thank you!
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Maia, thank you for sharing this — it’s wonderful to hear how much Anna was able to support you and your father. Her enthusiasm and problem‑solving clearly made a real difference, especially with saving your line. Really glad you had such a positive experience at our High Street Kensington store. -Shivam
Thank you for helping me sort out my…
Thank you for helping me sort out my phone
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Ludy, good to know everything was brought back on track with your phone and that you felt supported throughout. -Kishan
Reply from Three UK - 3Store Kensington
Thank you, Peter! We're so happy to know that you had a great experience with us. Hope you have a wonderful day. 😊 -Prabhjeet
Thank you for helpibg me fix my tablet
Thank you for helpibg me fix my tablet
Greqt service
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Younan, it’s great to hear your tablet was sorted out and that the support in store made a positive difference for you. Thanks for taking the time to share your experience with us. -Shivam
Mahfouz thé assistant manager was very…
Mahfouz thé assistant manager was very knowledgeable and helpful 👌👌
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Esraa! Mahfouz is thrilled to know his knowledge and support made your visit a great one. ☺️ -Ayesha
Malfuz is an amazing guy
Malfuz is an amazing guy, so thoughtful and knows his job and was thorough with me to get business contracts to help my business grow
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That’s fantastic, Rob! It feels amazing to know Malfuz was able to sort everything and make the experience smooth. Thank you for taking the time to leave an incredible 5⭐ review! -Neha
Ai is always friendly and helpful…
Ai is always friendly and helpful whenever i go to the store, she knows the answers to all my questions. Such a knowledgeable staff
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Edwin. It is wonderful that Ai is consistently welcoming and has the expertise to address all your queries during your visits. -Kishan
Was a wonderful experience
Was a wonderful experience. The first time I went into the store I forgot my passport so couldn’t sign up for an account. I live relatively close to a three-store but went all the way back to this store because of Anna. Very warm and welcoming and super helpful. 10/10
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for sharing your experience. We’re thrilled to hear that Anna made such a positive impact. It means a lot to us that you chose to return to the store because of her exceptional support. 😊 -Veronica
Ai made my day
Ai made my day, she listened, checked my account and understood my needs and helped me picked the perfect plan for me. So happy for my new plan. Thanks a bunch
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for sharing this, Gala! We’re so glad to hear that Ai took the time to understand your needs, and helped you choose the perfect plan. -Afaq
Good service from kind Daniel and Ai
Good service from kind Daniel and Ai. Thank you very much.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
We truly appreciate your visit, Jargalsaikhan. Daniel and Ai were delighted to assist you, and we’re grateful for your kind words. Your support means a lot to us. -Manavata
Ai was amazing
Ai was amazing, spoke to her with so much comfort, solved all things I came to the store for.
Advised me on so many useful things and gave me a great offer.
Left the store with good smile.
Made my day amazing.
Thank you Ai
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Mahmoud, this is wonderful to hear! We’re truly delighted that Ai made you feel at ease, got everything sorted, and turned your visit into such a positive experience. Knowing you left the store smiling and that your day was brightened means so much to us. -Samad
Reply from Three UK - 3Store Kensington
Hi Roy, we're glad to hear you're happy with the support you received. It's great knowing we met your expectations. -Kishan
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