Zayd was fabulous and really made the experience of shopping for a phone enjoyable. I highly recommend seeing Zayd at the High Street Kensington branch if you need a new phone or upgrade!
Company replied
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All enquiries were dealt with promptly and professionally.
Company replied
Absolutely brilliant, super friendly and totally efficient. I had wrestled with trying to transfer content of iPhone 14 to iPhone 17. Eve identified the problems and handled the whole process through... See more
Company replied
So thankful I found Evangeline who speak my language, I'm old and a bit deaf, she's very patient and got Anna to upgrade my account. Helped me with my questions about my phone. I usually go to your H... See more
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Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
137 reviews
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Ai is very helpful and very kind
Ai is very helpful and very kind. I am so happy with her. I will bring more friends to this store and company
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Jocelyn! Your feedback truly brightened our day. It’s wonderful to know your visit left such a strong impression. We’re grateful for your support and excited to welcome the friends you send our way. -Manavata
Thank you Dan!
Dan was very helpful helping me with discovery session. He set up my google backup for more space on my phone. Thank you!!
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Nothing makes us happier than fixing what matters and restoring smiles along the way, Luz. Dan truly nailed it. Thanks for letting us support you through it! -Ashifa
Top notch service
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That means the world to us, Gregorio :) We hope you're having an amazing day! -Scott
Dan was very inform
Dan was very inform. His comfortable approach to me and my elderly.mother was second to none , he understood all operational procedures his knowledge was vast and I was very very Impressed with level of service , thank you Dan at high St kensington
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Alz 😊 for sharing such thoughtful feedback. It’s great to hear that Dan’s caring approach and strong expertise supported both you and your mother at the High Street Kensington store. Wishing you both all the very best ahead 💙 -Arvind
It was a very pleasant visit today
It was a very pleasant visit today. Ai helped with my queries efficiently and I got a great sim contract. Thank you.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you so much for sharing your experience, Yassen. I’m really glad to hear everything went smoothly and that you left with a plan that suits you perfectly. We appreciate you choosing us. -Manavata
I visited the store today as I needed…
I visited the store today as I needed help with my contract.Ana provide good customer service.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Contract sorted and smiles all around! Ana truly nailed it, and we’re thrilled you had such a great experience. What a joy it was to serve you, Ivonete! -Ashifa
Ana and Luca were really understanding…
Ana and Luca were really understanding and helpful. I will recomend this branch.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Wow, Rosalina! It feels incredible to know that Ana and Luca at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback 😊 -Neha
Helpful Staff
I came here in your shop to asked about my bills, and she’s so nice to assist me😘❤️
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Arcelie, thank you for sharing your experience. It’s wonderful to hear that our team made everything seamless and provided such attentive support. -Afaq
Reply from Three UK - 3Store Kensington
Thank you for taking the time to leave a ⭐ review, Mr. Nash. We're delighted to hear that you had an amazing experience. -Neha
I would like to say thank you to…
I would like to say thank you to Customer Advisor AI, for her professionalism and excellent customer service.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for sharing this wonderful review, Oksana! We’re delighted that AI provided outstanding support and made your experience smooth. 🌟 -Veronica
I was very pleased with Ann's help
I was very pleased with Ann's help. She was terrific in explaining everything. Excellent service
.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Catherine, for your kind words! We’re delighted to hear Ann gave you such clear guidance and made the whole experience seamless. 😇 -Prabhjeet
Reply from Three UK - 3Store Kensington
Hey Francesca, that’s incredible! We’re happy to know Mahfuz gave you such outstanding support. Thank you for sharing this amazing 5⭐ review! -Veronica
Excellent customer service from Luca…
Excellent customer service from Luca the store manager. Very experienced and reliable. I renewed my contract for another two years. I definitely recommend this branch.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Marina, thank you for the review. We're overjoyed that Luca made your renewal experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Ai help me to sort my gmail access
Ai help me to sort my gmail acc.very happy and satisfied with her service.Thank you,Maria Alcabasa
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Maria, that's amazing! 🎉 We're so glad you had an exceptional service experience. Thanks for taking the time to leave this review. -Neha
Great service from the Kensington store
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Dan was great in store today
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That’s wonderful to hear, Lachie! Dan loved helping you and we’re so happy you had a great experience. Thanks for taking the time to share the joy! ⭐ -Ayesha
10/10 5 stars excellent service as…
10/10 5 stars excellent service as always from Daniel
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Aw! What a sweet 5 ⭐ rating! Daniel is truly exceptional, and hearing you rate us a perfect 10/10 really makes our day. ☺️ -Kashish
Daniel helped with my plan
Daniel helped with my plan, pairing and settings. Thank you
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Fatima, you’ve just made our day! 🎉 We’re glad to hear your experience with Daniel was excellent, and your feedback means a lot to us. -Neha
A.I was great when it came to helping…
A.I was great when it came to helping me with the new 5g broadband. It's much faster now compared to the old three broadband and is cheaper too! Everyone is happy.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Fredrick, for your wonderful feedback. We’re so pleased to hear that your new 5G broadband has brought faster speeds and better value compared to your previous service. It’s wonderful to know the upgrade has made such a positive difference for you. ☺️ -Prabhjeet
Anna helped me with a problem with my…
Anna helped me with a problem with my phone. Im satisfied with her service
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Philip! We’re glad to hear that Anna was able to sort things out and get your phone working again. Thank you for taking the time to share your experience with us! -Afaq
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