Anytime i got issue with my network, their quick response amaze me even when the problem is critical
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I went to the store having had an appalling experience with the 3 telephone service. The store staff couldn’t have been more different. Nat and the other member of staff both went out of their way to... See more
Company replied
I had previously spent 40 minutes on the phone talking to a call agent . At this time it was quite confusing as he wanted to sign me up for another company but it was very confusing. I decided to visi... See more
Company replied
answered all my questions and got sorted out quickly
Company replied
Company details
About Three UK - 3Store Kings Lynn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
143 Norfolk Street, PE30 1AU, Kings Lynn, Midlands, United Kingdom
- 01553769561
4.9
Excellent
165 reviews
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We were in the kings Lynn store today…
We were in the kings Lynn store today and saw Afton who was friendly and very helpful she sorted out me a new phone plus tablet she was very informative and answered any questions that I had would definitely recommend the store
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Oh wow, Sharon! It's great to hear Afton guided you through setting up both a new phone and tablet with clear answers to all your questions. We hope you enjoy your new phone :) -Ayesha
Absolutely brilliant help ftom Nat and…
Absolutely brilliant help ftom Nat and Pedro.
Tried everything to solve the problem we had. Advised that my phone due to its age needed replacing.
Will absolutely recommend this branch to my friends.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you for sharing your experience, Charley! We’re thrilled to hear Nat and Pedro gave such outstanding support. We can’t wait to welcome your friends with the same care and dedication. -Veronica
5*Service
My husband and I were served today by Nat. We had a laundry list of things we needed to sort out from new phones to changing contracts. We received 5* service, NAT was friendly and knowledgeable and gave us numerous options to choose from. Highly recommend.
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you, Therese, for sharing such encouraging words. It’s wonderful to hear how smoothly everything was handled and how confidently Nat guided you through each step. Your recommendation means a lot to the team 🌟 -Manavata
Reply from Three UK - 3Store Kings Lynn
Hello Paul, we’re thrilled to know our team’s support felt clear and reassuring. Thank you so much for your glowing 5 ⭐ review. -Suhaas
Reply from Three UK - 3Store Kings Lynn
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Good customer service
answered all my questions and got sorted out quickly
February 22, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Kellymarie, thank you for the 4⭐ rating. We’ll continue working to improve and serve you even better next time. -Neha
Very friendly and knowledgeable
Very friendly and knowledgeable.
Helped me well with understanding my plan and pricing.
February 22, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Anete, we really appreciate this! It’s wonderful to hear you felt supported and well‑informed. Helping you understand your plan and pricing is exactly what we’re here for. 🤗 -Ayesha
5* Service
I don't normally write reviews online. However, this time I felt that it wasn't only fair but deserved. I bought a new device and was afraid that my information would be Lost during the setup of the new device. I also got a new watch that i was unsure on how to pair it with the new device. Pedro was absolutely amazing in terms of the help given. He helped me transfer my information from the old device to the new one and paired the watch as well. Nothing was too much trouble and I left knowing that it I need any other assistance with my device i can rely on him. This is the type of service that makes you go back to store, because I'm sure that i Will get the support that I need. Will recommend Pedro to my friends and Family.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Madalena, team members like Pedro turn a complex technical setup into a great experience. It was a pleasure helping you get your data and wearable sorted, and we’re thrilled you left feeling so confident. We're already looking forward to seeing you again! -Kishan
Could not get answer from smarty but…
Could not get answer from smarty but great service at three kings lynn sorted in seconds
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you for the lovely feedback! 😊 We are glad our King’s Lynn team stepped in and solved your query so quickly. 🙌 -Veronica
I recently visited the store to…
I recently visited the store to purchase a new phone. Ben the sales assistant was spot on with his knowledge and I was very satisfied with my purchase.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you for sharing this! Ben’s expertise and personal touch go a long way, and we’re so happy he helped you walk away with a setup that felt just right. Enjoy your new phone, Gary. It was a pleasure taking care of you! -Ashifa
Afton and Sam are very friendly and…
Afton and Sam are very friendly and helpful. They explained very clear.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Amazing, Merlie! We’re so glad to hear that Afton and Sam were super helpful. Thank you for trusting us, we truly appreciate your feedback! ☺️ -Kashish
Have great service by Afton & Sam
Have great service by Afton & Sam. Liked that everything is explained properly and very friendly.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Elizabeth, we’re so pleased Afton and Sam made sure everything was explained clearly while keeping the experience warm and welcoming. Thank you for your kind words! ☺️ -Prabhjeet
I had the pleasure of receiving…
I had the pleasure of receiving assistance from Vaida, who provided outstanding customer service.
She went above and beyond to address my concerns, demonstrating not only her professionalism but also her genuine care for ensuring my satisfaction.
Her approach was warm, friendly, and efficient, making the entire process smooth and enjoyable. It’s rare to come across someone as attentive and dedicated as Vaida, and I truly appreciate the effort she put in to make sure I had everything I needed.
Thank you, Vaida, for making my experience so positive! You are an asset to your team, and I’m grateful for your assistance.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re thrilled to hear this, Zita! Vaida’s thoughtful care and dedication shine through and your kind words motivate us to keep delivering exceptional experiences. -Suhaas
Had a problem with a phone call that fraud
Had a problem with a phone call that turned out to be Fraud. I am a Sky customer but the phone call got me to sign up frauduently to 3. I went into the 3shop where Sam, Ben and Vaida were so kind and did everything in their power to solved the situation from contacting customer service to reporting to fraud team. It was proven to be fraud and it could of turned out really bad for me. A huge thank you to the team who really took good care of me on both visits to 3 shop totalling over 3hrs. Brilliant team.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re really glad the team could step in and sort this out for you. Fraud situations can be scary, and it’s great to hear Sam, Ben and Vaida made you feel supported throughout. Thanks for the lovely feedback, Linda! 🙌 -Veronica
Three review
Been coming to the shop in king's Lynn since having mobile and have always found the staff Very polite and knowledgeable about there work.i always try to see Pedro as I find him easy to talk to about any problems.But if he's not available the other staff are just as helpful.Would i recommend this shop to friends and family yes I would .
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re delighted to hear our King's Lynn team consistently provides polite, knowledgeable service, with Pedro as your go‑to for friendly support and just as helpful when he’s away. Tony, your recommendation to friends and family is the greatest compliment ❤️ We can’t wait to welcome you back. -Ashifa
Reply from Three UK - 3Store Kings Lynn
Hey Andzej, it’s wonderful to know our colleague gave the support you needed. We appreciate the time you took to share this experience with us. -Suhaas
Fantastic Staff
My wife and I have had to go into the Kings Lynn store a number of times over the last 2/3 months, due to technological problems that we did not understand.
We have dealt with Nat, Ben and Pedro, and their knowledge and understanding in dealing with elderly customers, like us, we can only be described as exemplary, and are a credit to Three.
We would just like to say a sincere thank you to these three men for all their help.
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Mrs Sanders, thank you for sharing this lovely feedback. It’s great to hear that Nat, Ben and Pedro have been so supportive during your visits to the King’s Lynn store. We really appreciate you taking the time to recognise their help, and we’re glad they made things easier for you both. Can’t wait to see you again. 💙 -Neha
Nat gave us good service.we are happy…
Nat gave us good service.we are happy to his kindness.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We’re so heartened to hear that you had a great experience with Nat. Thank you for taking the time to leave such an incredible 5⭐ review, Jakaria! -Ayesha
Nat very helpfull
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Amazing, Dave! Great to know that Nat was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Really profesional support
Really profesional support. Highly recommending kings lynn branch! Thanks to Pedro & Acton.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Woohoo! 🎉 Amazing, Ben! It's wonderful to hear that Pedro and Acton were super helpful to you. Moments like these brighten our day. We hope to see you soon! -Afaq
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