I had an amazing experience at this store! Sami and the store manager were incredibly kind and helpful. I lost my phone, and they immediately stepped in to assist me. They guided me through the best o... See more
Company replied
Location
Switch locationUnit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT Leeds, Midlands, GB
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See what reviewers are saying
I had an amazing experience with the 3 Mobile team thanks to a wonderful staff member. He was incredibly honest, reliable, and genuine in his effort to help. He speaks excellent English, remains calm... See more
Company replied
Faz in the Trinity Leeds store has been so helpful, extremely thorough getting us the best possible deal for our daughters phone. Can’t recommend enough! His kindness and support have been unmatched a... See more
Company replied
Worked with Sami at the Leeds branch he was very helpful in setting up my new plan and getting my new phone ready he was able to help get me a discount even though there was complications with my ol... See more
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Company details
About Three UK - 3Store Leeds (Trinity)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT, Leeds, Midlands, United Kingdom
- 01132434492
4.9
Excellent
160 reviews
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NICK patiently explained everything…
NICK patiently explained everything well. Excellent customer service. Only issue was what colour to choose!
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
We’re really glad to hear Nick gave you such great support, Richard. We want every customer to feel this happy with our service. 🌺 -Ayesha
Exceptional
Exceptional customer service from Hammaad made my questions easy and gave me a good deal
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Janet, it's wonderful that Hammaad could provide such clear support and help you find a great value plan. -Kishan
Most excellent friendly advice and…
Most excellent friendly advice and super-efficient service. What a star!
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for sharing that wonderful feedback. It’s fantastic to hear how well you were supported, and we’re thrilled that the guidance you received left such a strong impression. -Manavata
Had a great experience with Sami
Had a great experience with Sami, who gave me a breakdown of options and chose me the best deal based off my needs. Highly recommend
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hello Aqib! It is wonderful to hear that Sami provided such an exceptional interaction by detailing your various choices and ensuring you secured the most suitable package for your requirements. We are delighted that you are so happy to suggest our service to others! -Kishan
Sami helped me set up my business…
Sami helped me set up my business contracts and he was super helpful thank you very much.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Lovely, Lai! We absolutely love hearing this. We’re so happy to know you received the best help from Sami. Thanks for this fantastic 5 ⭐ review! ☺️ -Kashish
Amazing help from the three staff…
Amazing help from the three staff members this morning, very polite friendly and efficient. Great work
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Fantastic stuff, Mike! We’re so glad to hear that our team were excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Nick was super friendly and helpful…
Nick was super friendly and helpful with transferring data from my old phone to my new one
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for sharing this, Daphne. It’s wonderful to hear that Nick made the setup process smooth. Have an amazing day! -Afaq
Reply from Three UK - 3Store Leeds (Trinity)
Thanks, Wayne 💜 Great to know our team made everything clear and easy for you. -Shivam
Reply from Three UK - 3Store Leeds (Trinity)
Hey Wen, that’s brilliant! Eric really made your day, and we couldn’t be happier. Thank you for this amazing review! -Neha
Dan was amazing today he really helped…
Dan was amazing today he really helped me solve my problem and get sorted with an amazing deal
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Pericles! It’s fantastic that Dan looked after you and made sure everything was working perfectly. We're glad they found the right value to get you back on track. Enjoy the benefits of your new plan! -Kishan
Great experience with Eric
Great experience with Eric. I struggled to understand my bill and he was patient and ran through it with me. Thankyou
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for taking the time to leave a review, Gabriel! We’re pleased Eric explained everything clearly and made things easier for you. 🙌✨ -Veronica
Hamada -Very friendly manners helps…
Hamada -Very friendly manners helps with everything
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Marcin, we’re thrilled Hamada delivered exceptional service! Thank you for taking the time to leave us a review. -Neha
Great service
Great service, amazing deals and very friendly. Wojtek great help
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Was very helpful and explained…
Was very helpful and explained everything very well…. Will defiantly recommend talking to wojtek as he’s very helpful
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Lovely, Maria! Wojtek is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
zoe was very helping and do my sim card…
zoe was very helping and do my sim card bew contract cheaper with three company excelent service
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Pawan, we’re glad Zoe could find a deal that works for you! It’s wonderful to have you with us, and we're happy to hear that getting your connection sorted was a smooth process. -Kishan
Great customer service from the team…
Great customer service from the team yaseen was very helpful
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hey Saggy, this makes us smile 🌈!Thanks to Team Yaseen’s dedication, your experience was outstanding, and your thoughtful feedback feels like a gift we deeply value ☺️ -Ashifa
The service i received from Eric was…
The service i received from Eric was great
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Ian, lovely! Our Eric is truly exceptional, and hearing you rate us a perfect 5/5 absolutely makes our day ☺️ -Ayesha
Lovely gent and also very funny Worjtek
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Favour, your feedback fills us with joy! 🌟 We're delighted to hear that Worjtek made your experience wonderful. We hope your day is as awesome as you are! -Afaq
I bought broadband from the Leeds…
I bought broadband from the Leeds store.
I’ve had nothing but problems,wifi dipping in and out of signal ,tv pausing on Netflix .
It turns out that after ringing and having to go in Wakefield store that my I was miss sold what they promised,I don’t have enough signal in my area .
They could not automatically do the switch over in store .
I’ve managed to cancel it ,however I’ve just received 3 emails to say thank you for staying with 3 . What a poor customer , incompetent service I’ve received.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
We're incredibly sorry to hear of the poor experience you've had with us, Anne, and are disappointed that this has led to you cancelling your Broadband service with us.
We'll take this feedback on board and ensure it is passed on to the relevant teams for future improvements to be made.
We do wish you all the best with your next provider! -Jade
Reply from Three UK - 3Store Leeds (Trinity)
Hey Gilmar, that’s wonderful! We’re happy Voytek was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
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