We have been into the store on several occasions and the young lady was very helpful. I managed to change my broadband contract after many years of delay and get my smart phone working much more effic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
Company replied
I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the ot... See more
Company replied
My experience at Three leicester was wanderfull, the lady that put me through made it so easy for me to understand the concept of how everything works and i was so satisfied with the service she provi... See more
Company replied
Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service very helpful in the store
Good service very helpful in the store
Will come back!
June 29, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Satwant. Thank you for your lovely review. We are absolutely thrilled to hear you received such helpful service during your visit, and we look forward to welcoming you back to the store next time.— Three Social Media Team
After the samsung shop refused to helo…
After the samsung shop refused to helo transfer my data, Vicki kindly offered to help as i am a threr customer.i wish i had come to this shop first the experience was so much better.
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Rekha! We're delighted Vicki provided outstanding support. Thanks so much for your fantastic 5⭐ review! — Three Social Media Team
It was amazing and with a skilled agent…
It was amazing and with a skilled agent Rahat . Took me through which gave me more confidence with 2 sims operating and a good deal.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for your lovely review, Sarah! 😊 It’s wonderful to know that Rahat made your experience a positive one. -Veronica
Very good service
Very good service, Caitlin explained everything very clearly. Thank you
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Jen! 🌷We’re thrilled to know Caitlin made your visit special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
i have been given service by raluca and…
i have been given service by raluca and she was amazing her customer service was really good and i will be back again
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Wow, Mohammad! It feels incredible to know Raluca made everything seamless and ensured a smooth experience. We can’t wait to welcome you back again! -Neha
Reply from Three UK - 3Store Leicester (Highcross)
That’s impressive, Kranthi 🎯 We’re glad the support felt top-tier and left such a strong impression 🌟 -Arvind
At three leicester high cross
My experience at Three leicester was wanderfull, the lady that put me through made it so easy for me to understand the concept of how everything works and i was so satisfied with the service she provided for me,moreso it wasn't time consuming like i thought. Vessy is the best member of staff i have come across today and thanks for the service.
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Fantastic to hear, Amin! 🌟
Vessy sounds like she really went above and beyond to make your visit a great one. Thank you for the kind words, it means a lot! 💛 -Ayesha
Great service from Raluca and Hailey
Great service from Raluca and Hailey, thank you
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Melisa, really appreciate your feedback! 😊 Brilliant to hear Raluca and Hailey took great care of you. -Ayesha
Great service
Three Customer advisors in the Highcross store, especially Vessy, Mo and Rahat were extremly helpfull and positive while transfering thousands of photos and files manually due to an error on the phone.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi there, thank you for sharing your feedback, we are glad that Vessy, Mo, and Rahat at our Highcross branch looked after you so well and stayed incredibly positive while handling your difficult data transfer completely manually! Your appreciation means a lot to us. -Shivam
Excellent service from muks sorted me…
Excellent service from muks sorted me out with great deal with the SIM only plans and talked about the rolling contract that I don’t use gave me advice
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That's impressive, Faiz. We're glad that Muks was able to help you get the best deals. Thanks for this amazing 5 ⭐ review.- VodafoneThree Social Media Team
Caitlin customer advisor really helped…
Caitlin customer advisor really helped and suggested me the best plan as iam a student she suggested the best
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Love this, Emjala 💫 thrilled to hear Caitlin provided such skilled and clear guidance to find a plan that fits perfectly. Wishing you plenty of smiles ahead 😊 -Arvind
Raluca and Mo very good thank you
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Love hearing this, Mohit 💫 We're glad to know Raluca and Mo provided stellar care for a superb experience 🌟 -Arvind
Great service Raluca
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for the review, Vlad 🎉 We're pleased Raluca provided such prompt care and stellar support. -Arvind
exceptional service from Raluca
exceptional service from Raluca, found exactly what i needed great deal
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Vasile, we’re happy to hear Raluca provided such exceptional support and matched you with the right offer. Thanks for taking the time to leave a review. -Ayesha
Made a family package purchase and…
Made a family package purchase and everyone was very happy, i recommend this shop, employees very helpful and take time to explain everything
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for taking the time to write this. We’re so glad the family package was a success and that the team made the experience so positive 😀⭐ -Ayesha
Excellent customer service
Excellent customer service. Well explained, speedy and gave me lots of best deals to decide. Special mention JJ and the assistant Manager Raluca.
Keeping my loyalty to Three.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for taking the time to leave this wonderful review. It’s great to hear that JJ and our Assistant Manager Raluca went above and beyond to help you. 🌟 -Veronica
The service at Three store was amazing
The service at Three store was amazing, Raluca offered me best deal and very helpful. Recommend
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That’s fantastic 🎉 Vinith, We’re pleased Raluca focused on finding standout value and made the whole experience come together smoothly. Here’s to many more great experiences ahead 💙 -Arvind
I meet with Raluca she was very nice to…
I meet with Raluca she was very nice to me and very helpful
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Feras! We’re delighted to hear that Raluca provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Very good excellent service from…
Very good excellent service from Raluca, very helpful and quick. Thank you
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for sharing this, Gurdial—fantastic to hear Raluca made everything smooth and efficient while keeping the experience pleasant throughout. -Shivam
Rally a helped me good service,thanks
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Sadi, we’re so happy to know you received the best help from Rally! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! ☺️ -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.