We have been into the store on several occasions and the young lady was very helpful. I managed to change my broadband contract after many years of delay and get my smart phone working much more effic... See more
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Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
Company replied
I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the ot... See more
Company replied
My experience at Three leicester was wanderfull, the lady that put me through made it so easy for me to understand the concept of how everything works and i was so satisfied with the service she provi... See more
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Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rally a helped me good service,thanks
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Sadi, we’re so happy to know you received the best help from Rally! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! ☺️ -Ayesha
It was a good customer experience with…
It was a good customer experience with 3. Staff(Rahat) was supportive and explained clearly about the product.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Absolutely love hearing this, Peddi 💫 We’re delighted Rahat brought a clear and steady approach while walking you through the product. Here’s to more positive moments ahead ❤️ -Arvind
Perfect from start to finish
Perfect from start to finish, set up my phone, friendly staff.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Lucy, we’re so glad our team could help and get you started with your new device. It’s great to hear you enjoyed the warm service, and we truly appreciate your lovely feedback. 😊 -Maryalex
Caitlin was really helpful in sorting…
Caitlin was really helpful in sorting out my apps and making sure everything was working well for me!
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for letting us know, Roger. It’s great to hear that Caitlin provided excellent support and got everything up and running for you. -Afaq
Mohamed consistently demonstrates…
Mohamed consistently demonstrates exceptional listening skills, effective communication, and a precise understanding of client requirements. His patience and expertise are commendable, and he provided outstanding support during my visit on Monday. I am highly satisfied with the service he delivered, and I extend my sincere gratitude.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Suresh, it’s great to hear Mohamed took the time to understand what you needed and supported you so smoothly during your visit on Monday, and his calm approach and knowledge clearly made a difference — we’re really pleased you left feeling well looked after. -Shivam
HighCross Leicester THREE
HighCross Leicester THREE. I had a few phone lines that needed to be sorted and the advisor VESSY was amazing and very knowledgeable. Definitely recommend her for advice. Go Vessy
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Rikesh, we're glad Vessy was able to support you with multiple lines and make things clear and easy. Really appreciate your recommendation. -Suhaas
Vicki is always so patient with me…
Vicki is always so patient with me whenever I go in this shop. She helped me update my passwords because I forget things. She is a lovely woman and I’ll always come back to her for help.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you, Ann 😀 Your kindness shines through every word. Vicki is thrilled to know she makes things easier for you. 🤗 -Ayesha
i had an amazing experience at the…
i had an amazing experience at the store and im very happy with the service, thank you
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Zipo, great to know your visit left you feeling really pleased and that the support you received made such a positive difference. -Kishan
Very happy with the service and price…
Very happy with the service and price provided by Mo and JJ today. They we’re extremely helpful with everything and helped me find the best deal
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Sky! It’s brilliant that Mo and JJ made such a great impression while helping you secure a fantastic value plan. We’re thrilled the team provided such a top-notch experience! -Kishan
I just came to 3 office and they help…
I just came to 3 office and they help me too much for upgrading to my SIM & broadband upgrade and JJ is helping us too much and with smiles face
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Ektarth! It’s brilliant that JJ could provide such a welcoming experience while handling your mobile and home connection upgrades. We’re thrilled the team could make the whole process so helpful and pleasant for you! 😊 -Kishan
Well its a 10 star review
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has through her hard work retained me with Three
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for taking the time to share such positive feedback, John. We’re pleased to hear that Raluca provided exceptional service and helped retain you as a valued customer. 🌟 -Veronica
Reply from Three UK - 3Store Leicester (Highcross)
Woohoo 🎉 Thrilled to hear you had a fantastic experience 🚀 Thanks so much for the glowing 5⭐ review, Allen. -Arvind
Excellent service
One Mohammed, gave me excellent service. Went on to buy tablet which I hadn't planned for
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Boom 💥 Lenos, your shout-out is WOW ✨ It is brilliant that Mohammed’s stellar expertise and helpful approach led you to secure that superb new tablet 🌟 -Arvind
Raluca was perfect
Raluca was perfect, amazing service. Thank you very much
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Abu, wonderful to hear that Raluca delivered perfect support and amazing service 🌟. Feedback like this is truly uplifting and highlights the positive impact of her efforts 🙌. -Shivam
Raluca was amazing she offered me a…
Raluca was amazing she offered me a great deal with benefits and better value, i will be returning tot the shop
Thanks
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Raluca brought excellence to the table, offering insightful guidance, added perks, and exceptional value. We’re delighted to know your experience, Inocencio, was so positive and gave you a reason to return. We look forward to welcoming you back. -Ashifa
Im just so happy.i went into the shop…
Im just so happy.i went into the shop because my phone had died and raluca, vessy and vicki helped me with a new phone, setting everything up, i have all my photos and chats back and i couldnt be more grateful to the ladies.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks so much for sharing this wonderful feedback, Diane! We’re glad our store team could give you clear advice. It’s great to hear your visit was so smooth and that everything was sorted so quickly for you 😊 -Neha
Reply from Three UK - 3Store Leicester (Highcross)
We’re thrilled you felt looked after, Kamara. Wishing you a wonderful day 😊. -Suhaas
Reply from Three UK - 3Store Leicester (Highcross)
Wow, we absolutely love hearing this, Gurpreet! Thank you for the feedback. Enjoy the rest of your day. -Afaq
We met Raluca today
We met Raluca today. She is kind and helpful person. We love to be here for assistance.
Thank you
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Those 5 ⭐ vibes say it all, Dhanvi. Hats off to Raluca for keeping excellence. Wishing you a brilliant day! -Ashifa
We came to store as our tablet did nit…
We came to store as our tablet did nit work, Raluca helped with fixing it and also update with a brand new tablet. Very happy, thank you
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
We appreciate your feedback, Jass. It’s fantastic to know Raluca’s support helped resolve your issue and upgrade you to a new tablet. -Shivam
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