We have been into the store on several occasions and the young lady was very helpful. I managed to change my broadband contract after many years of delay and get my smart phone working much more effic... See more
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See what reviewers are saying
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
Company replied
I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the ot... See more
Company replied
My experience at Three leicester was wanderfull, the lady that put me through made it so easy for me to understand the concept of how everything works and i was so satisfied with the service she provi... See more
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Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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caitlin is very helpful and welcoming
caitlin is very helpful and welcoming. We've got the best customer services. Thanks to her
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That’s awesome to hear! 🎉 Talha, we’re thrilled to hear that Caitlin made you feel so welcome and supported, and that your experience was truly exceptional. Thank you for your kind words! ☺️ -Prabhjeet
the staff was very helpul and polite
the staff was very helpul and polite . caitlin was super nice to us
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Usama, your feedback means a lot. We’re glad the team made you feel comfortable, and Caitlin will be thrilled to hear she made your visit even better. Thank you for sharing your experience. -Manavata
Excellent service
Excellent service
Met all my expectations and helped me throughout the journey
Thank you to raluca and mo
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hamza, what an amazing note to receive. Hearing that everything aligned perfectly for you is truly rewarding, and Raluca and Mo will be proud to know their commitment left such a strong impression. Thank you for sharing your journey with us. -Manavata
Customer service was brilliant
Customer service was brilliant. I had everything explained professionally and was able to come away with a brilliant deal. Thank you so much to Vessy for helping me chose the right phone and contract for me ☺️
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Love hearing this, Bobbie 💫 We’re delighted that Vessy provided such great support and helped you choose the phone and plan that suit you best. Enjoy your new device 😊 -Arvind
Very good service Vesy and Raluca
Very good service Vesy and Raluca, highly recommended
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Volker, we’re delighted Vesy and Raluca made your experience memorable. Your recommendation means a lot. Thank you for your review. -Suhaas
I met with lovely Vessy in store
I met with lovely Vessy in store. She has been very professional, very helpful , friendly and with fantastic people person skills
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Angela! Thank you for sharing this. It’s wonderful to hear that Vessy made your visit feel so welcoming and ensured everything went smoothly from start to finish. Hope to see you again soon! -Afaq
we was served by jj and vessa
we was served by jj and vessa, they were very professional and made you feel at ease and confident from buying from them, they were very hands on and knowledable helping put the phone together and nothing was pushed on to us that we didn’t need, very friendly service would recommend
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you so much for your wonderful feedback Ellie! 🌟 We’re so pleased JJ and Vessa made you feel confident and supported, with no pressure at all. 😊 -Veronica
Everything perfect
Everything perfect. Raluca gives me best solution and warm advice.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Boom 💥 Kegong, this is the energy we love to see from our customers! Raluca has been exceptional in her work, and we truly appreciate you sharing this. ☺️ -Kashish
JJ is very helpful person
JJ is very helpful person and very important person he talks well humble person
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hello Hussain! We're thrilled to hear you had a great experience with JJ. Thank you for the review! -Afaq
Vicki and the team always look after me
Vicki and the team always look after me. So much patience they show me how to use everything I need
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for sharing, Laila 💫 We’re thrilled Vicki and the team are so patient and helpful, making sure you feel confident using everything. -Shivam
Very precise
Sansche was very helpful and very informative. He has helped to choose a new phone. I have asked him a lots of questions and he gave the the best answer. I'm very pleased and definitely recommend him if you looking for any help with a new phone. Thank you very much indeed.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks so much for sharing your experience, Lukasz 😊 We’re pleased to hear that Sansche offered such excellent guidance and helped you choose the right phone. Enjoy every moment with your new device ❤️ -Arvind
We had the very best help from Vessy
We had the very best help from Vessy. She made the whole process understandable and enjoyable. A real asset to your company.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Vessy has a remarkable talent for transforming everyday interactions into an extraordinary experiences, and it’s wonderful to know you felt that spark. Feedback like yours, Graham, always brings a smile to our faces! 😊 -Ashifa
Caitlin was great
Caitlin was great at helping my friend set up his phone and new contract after O2 were so appalling.i will always come back to this hope they always look after me.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Claire, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Raluca was very good and helpful to…
Raluca was very good and helpful to help me set up the student sim i needed, she went extra mile to help with everything. Thanks so much
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Jemin, that’s incredible! We’re so glad to hear that Raluca gave you such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Best offers and excellent service from Raluca
Best offers and excellent service from Raluca, she went the extra mile to sort out my contracts and nothing was too much when it came to resolving it. Highly recommend
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for the lovely review and for recommending us, Eugen! We’re delighted Raluca provided such outstanding support and ensured everything was sorted perfectly. 🙌✨ -Veronica
Very polite& helpful Muqs explained…
Very polite& helpful Muqs explained everything very well
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Donna, we’re thrilled Muqs delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Amazing service vessy is a star 5/5
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Wow! Your amazing 5 ⭐ review made our day, Zann. We’re overjoyed that Vessy delivered such an exceptional experience. We’re always happy to help 😊 -Suhaas
I had forgotten my Google password!
I had forgotten my Google password, & was unable to log into anything, So I took the Motorola to the Three shop close to the clock tower, I explained the problem I had, And to my suprise, The assistant shrugged her shoulders and said there's nothing she could do & carried on playing with her phone, without even looking at my phone! So I went to the Three store in the shopping centre & got a complety different response, After explaining the situation JJ was straight on it, After working on the phone for 10/15 minutes, I was able to walk out the store, with my phone fully working again! Many thanks JJ, Your a star⭐ I won't be wasting my time with the other store again!
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Woohoo! That’s wonderful to hear, Tony. JJ was able to sort out your mobile issue so quickly and get you back up and running, making sure you left the store with everything working perfectly. JJ is a real star ⭐ We appreciate your feedback about the clock tower store as well, it helps us improve 😃 -Ayesha
Reply from Three UK - 3Store Leicester (Highcross)
Hey there! Thanks for the 5⭐ review. We’re thrilled that our team provided you with excellent service and a great deal. -Ayesha
Received all necessary information I…
Received all necessary information I need, helpful support
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi, Tomasz. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
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