Nathan was a great help with my phone selection today. Upgrading to the new Z Fold 8 and he made sure everything was explained in detail. Highly recommend
Company replied
Location
Switch location336 Almondvale South, The Elements, EH54 6HR Livingston, North, GB
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See what reviewers are saying
We visited the store to upgrade my son’s iPhone and while we were there we got good advice on the new Honor V6 so I upgrade my phone too. Kyle was so helpful and gave us great deals. Thank you very mu... See more
Company replied
First went into the store to discuss potential Sim Only deals, Richard was incredibly friendly, super helpful, not trying to force me into taking out a contract with them, just offering advice and... See more
Company replied
We had a fantastic experience at Three today with Lewis. We needed help with several contract changes and had a number of queries, but nothing was too much trouble. Lewis was extremely helpful, kn... See more
Company replied
Company details
About Three UK - 3Store Livingston
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
336 Almondvale South, The Elements, EH54 6HR, Livingston, North, United Kingdom
- 01506440945
4.8
Excellent
102 reviews
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We visited the store to upgrade my…iPhone
We visited the store to upgrade my son’s iPhone and while we were there we got good advice on the new Honor V6 so I upgrade my phone too. Kyle was so helpful and gave us great deals. Thank you very much.
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hey Brian, it’s great to hear that our team was able to support both you and your son during your visit, and that Kyle provided guidance that helped you choose the right devices. Thank you for sharing your experience with us. 😊
-Three Social Media Team.
Andrew is really helpful and provides…
Andrew is really helpful and provides quality service to customers, explaining clearly about the questions we ask.
August 6, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hey Chu, thank you for your glowing review. It's wonderful to hear Andrew provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Nathan was a great help with my phone…
Nathan was a great help with my phone selection today. Upgrading to the new Z Fold 8 and he made sure everything was explained in detail. Highly recommend
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hello Callum, we’re glad Nathan could walk you through choosing your new device and make everything clear – Three Social Media Team
Cheryl was very helpful.TYSM🫶🏼
I couldn’t Thank enough to Cheryl who helped me to get the deal that i missed because of my mistake. 100% recommend to always go in store and buy your stuff.
Thank you again Cheryl
You are a diamond 💎
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi, Suleman. We're absolutely thrilled to hear that Cheryl completely saved the day for you. Human mistakes happen, but finding you that missed deal shows exactly how dedicated she is to delivering top-tier value. 😇 - Three Social Media Team
Reply from Three UK - 3Store Livingston
Hi Claire, thanks for the brilliant review. We’re glad to know that Cheryl delivered exceptional assistance and created a seamless experience for you.
– Three Social Media Team
Craig was wonderful
Craig was wonderful, excellent customer service thanks 3 family
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Tony, thanks for the lovely review. We’re delighted to know that Craig delivered exceptional assistance and ensured a positive experience for you.
– Three Social Media Team
Great service from Craig
Great service from Craig. Could not have been more helpful and explained everything thoroughly. Very happy with the service we received.
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Your words are a real highlight ✨ Betty. We’re overjoyed Craig’s expert guidance provided the clarity you needed and earned such wonderful praise 🌼
- Three Social Media Team
Got a very easy upgrade done with…
Got a very easy upgrade done with Nathan who was very helpful!
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi there, thank you for the 5⭐ review! We’re thrilled to hear that Nathan made your experience seamless.
Three Social Media Team
Nathan was amazing he explained…
Nathan was amazing he explained everything so I understood all the information
July 26, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Shona, we’re delighted to hear Nathan provided such clear guidance and helped you feel confident with all the information. We truly appreciate your feedback.
– Three Social Media Team
Cheryl was brilliant
Cheryl was brilliant, explained everything, asked us if we wanted to know anything, took her time, great experience
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
This made our day 🌈 Lara. We’re overjoyed Cheryl’s attentive approach and steady guidance earned such wonderful praise 🌼
- Three Social Media Team
Very good service
Very good service. Craig was very helpful and friendly.
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Love this energy 🎉 Michele. We’re pleased Craig delivered such stellar support 🌼
- Three Social Media Team
Andrew provided unbelievable customer…
Andrew provided unbelievable customer service at the three store in Livingston today. I had been encountering numerous issues with my pay as you go plan and he spoke with me regarding moving my services to a monthly contract and helped me to understand the benefits of this. Andrew then assisted me with moving from PAYG to a monthly contract, which is something that I had been considering it for some time, and im really grateful for his patience and assistance. Couldn’t be happier for all of the insightful information he provided.
Many thanks also to Kyle and Richard at the Livingston store for also assisting with the issues and providing additional support regarding my account.
10/10 for customer service and thank you to all gentlemen for being so kind and supportive. Three should feel very privileged to have them as employees!
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Rebecca, it’s wonderful to know Andrew took the time to guide you through your options and gave you the confidence to make a change you’d been considering for some time. It’s equally rewarding to hear Kyle and Richard helped contribute to such a positive outcome, with the support, knowledge and care from the Livingston team leaving such a lasting impression. — Three Social Media Team
Great customer service
Great customer service, intelligent staff and able to support us during our whole time during the store. We was served by Craig, highly recommended.
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
That's fantastic, Poken. We're glad to hear that Craig provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇 - Three Social Media Team
Andrew helped me with my new phone
July 15, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Derek, thanks for sharing this. We’re pleased Andrew was there to support you with your new phone. — Three Social Media Team
had a very great experience with kyle
had a very great experience with kyle
Best customer service
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hey there, we’re thrilled that Kyle made your experience so positive. Thank you for sharing your lovely feedback 😊
Three Social Media Team
Best customs services i ever had
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hey Salman, thanks so much for sharing your experience. We're glad our team made a great impression on you 💙
-Three Social Media Team.
Avoid this company especially their home internet service
I don't know how this company has an excellent rating of 4.6, since around 40% of all comments are negative (1 star comments), this can be checked in their rating here.
Avoid this company especially their home internet service. Absolute failure in terms of Home Internet, very weak connection. Regarding their customer support and assistance services, fairness towards users - I can give them 0 stars. Extremely incompetent and helpless staff, as well as absolutely incorrect attitude towards current clients. My contract with them expired and I stopped the direct debit, I went to their office to tell them that contract it's expired and I no longer wanted to use their services, I don't use their internet and have switched to another internet provider, the office staff told me that they could not stop the contract and I had to call support/help center to cancel it, I called them on the phone, the person on the phone told me that I had to pay this month and the next because there was a 1 month notice. The contract has expired he wants me to give him a 1 month notice. This is not right at all. He also told me that he could not give me confirmation by email that my contract would be terminated, he can only tell me over the phone, the reference number of my request. I asked him if I could pay later when the contract was terminated, because I had stopped the direct debit since the contract had expired, and he told me it was no problem. Then I got an email saying I owe £29,75 a monthly subscription because I missed a monthly payment and they said and they even filed a report on the next day to TransUnion for an unpaid bill and my credit score was even affected by 37 points because of their unpaid bill after the contract expired.
I had to go to the office again to pay the bill because access to my account was limited due to this unpaid bill, the person at the counter in the office told me that the bill is £64.50 for the previous and current month plus late fees. I told him ok and I paid it. I asked him if and when the contract would be terminated and if I would receive confirmation, and he told me that he did not know and could not do anything.
Don't trust this company, they will drive you crazy and make you pay until your world is spinning for an unused service.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Iliyan, we're sorry to hear about this. We can understand how frustrating it must have been to receive different information regarding your cancellation, billing and account status, especially when you've also raised concerns about the notice period and the impact this may have had on your credit file. This isn't the level of service we'd want for our customers.
As we're unable to access account details on this channel, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. The team will be able to review the billing and cancellation details on your account, discuss the concerns you've raised and help clarify the options available.
- Three Social Media Team
Cheryl was really helpful
Cheryl was really helpful, friendly and helped me with my issue which the online bot couldn't
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Your words are a real highlight, Laura ✨ We’re delighted Cheryl’s dedicated support got things back on track where other channels couldn’t. Thanks for sharing the love 🌟
- Three Social Media Team
Cheryl was excellent and very…
Cheryl was excellent and very knowledgeable.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Paul, it is superb to hear that Cheryl provided such expert guidance and looked after you completely. — Three Social Media Team
Craig is excellent and helped us sort…
Craig is excellent and helped us sort out our WiFi. Very grateful for his service today. Thank you!
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Livingston
This is fantastic to hear, Heather 🚀 We’re thrilled Craig’s expert support got everything working as it should, and your gratitude speaks volumes 🌟
- Three Social Media Team
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