The staff were very helpful, particularly Jack. Have been with 3 for several years and have never had a problem.
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See what reviewers are saying
I broke my iphone and needed my ESim to be transferred onto my old iPhone whilst my current one went off to be fixed. I popped into Three Fremlin Walk Maidstone and was served by Erin who was absolute... See more
Company replied
Great friendly support from Michael in getting the best deal for the new Samsung Z8. Made the pre ordering of the new model easy. Always use the Maidstone branch because of the staff.
Company replied
The store assistant, Michael was amazing. He helped setup my new iPhone 17e and pass across all my data from my old iPhone 11. We experienced a problem that meant the iPhone 17e didn’t connect to the... See more
Company replied
Company details
About Three UK - 3Store Maidstone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 12 Fremlin Walk, ME14 1QP, Maidstone, South, United Kingdom
- 01622671373
4.9
Excellent
81 reviews
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Michael was very good and helpful today
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey there! Simple, easy, sorted! 🎉✨ We’re hyped Michael could help you out today, have an awesome week ahead! 🚀 -Kashish
I broke my iphone and needed my ESim to…
I broke my iphone and needed my ESim to be transferred onto my old iPhone whilst my current one went off to be fixed. I popped into Three Fremlin Walk Maidstone and was served by Erin who was absolutely brilliant she was so efficient and did this for me within a few minutes. Extremely patient and helpful.
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Yay 🎉 Sacha, your words light up our day! We’re delighted that Erin at Fremlin Walk Maidstone stepped in with calm expertise, sorted your eSIM switch onto a backup phone, and got everything sorted swiftly while your device was away for repair. Wishing you smoother moments ahead ❤️ -Arvind
The store assistant
The store assistant, Michael was amazing. He helped setup my new iPhone 17e and pass across all my data from my old iPhone 11. We experienced a problem that meant the iPhone 17e didn’t connect to the internet. Michael went above and beyond to fix the issue which was due to a software issue from tfw transfer from my old phone. Massive thank you to Michael!!!
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Warren! Thanks for the 5⭐ review, we really appreciate it. Michael will be so glad to hear he got everything sorted with your new iPhone and fixed that connection issue. Massive thanks for the shoutout! 🙌📱✨ -Ayesha
Jack has been incredibly helpful at the…
Jack has been incredibly helpful at the Maidstone shop. He has gone above and beyond to help my ignorant self when switching phones
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thanks so much for letting us know, Henrietta. It’s great to hear that Jack made your visit to the Maidstone store feel smooth and supported you confidently through your phone switch. -Afaq
Jack was great I wouldn't have bought…
Jack was great I wouldn't have bought a new phone if it weren't for him being able to transfer everything from my old one.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Love hearing this, Paul 💫 We’re delighted that Jack took such great care of you and ensured everything was handled with total expertise. Wishing you plenty of joy and smiles ahead ❤️. -Neha
The assistant was very freindly and…
The assistant was very freindly and could not have been more helpfull her name was Erin.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey, Steve. We're thrilled Erin made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Upgrade
Went into the Maidstone store to sort an upgrade and Michael was super helpful and thorough.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi there 💥 Great to hear the Maidstone store experience was spot on and that Michael offered prompt, detailed support with your upgrade 😊 -Arvind
Was very helpful and listens to me jack…
Was very helpful and listens to me jack from three store Maidstone
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
That's impressive, Jodie 💫 Great to know Jack at our Maidstone store was spot on and provided such steady support ❤️ -Arvind
Very helpful in sorting our enquiry
Very helpful in sorting our enquiry
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Wow, that’s fantastic to hear, Clive! So glad you had such a great experience! 🎉 -Samad
Michael was very nice and efficient
Michael was very nice and efficient
Explained everything clearly and gave us best option
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you, Marta. We’re glad Michael provided clear guidance and helped you find the best option. -Suhaas
Micheal
Micheal was a really nice employee?
Gave us the best options and really friendly
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you for sharing this, David! It's great to hear that Michael guided you so well and helped you find an option that fits what you needed. -Afaq
Reply from Three UK - 3Store Maidstone
Hi Lynn! We love seeing scores like that! It’s brilliant to hear Erin did a fantastic job looking after you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Erin was very helpful.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Woohoo 🎉 Thrilled to hear Erin made your experience fabulous 🚀 Thanks for the glowing 5 ⭐ review, Sam. -Arvind
Erin was amazing
Erin was amazing from the Maidstone Store...super service and credit to you
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you so much, Michelle! 🎉 We’re delighted Erin support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Micheal was amazing at maidstone very…
Micheal was amazing at maidstone very helpful
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you, Casey, for sharing such kind words! We’re thrilled to hear that Michael made your visit to our Maidstone store a great experience. ☺️ -Prabhjeet
Very helpful staff
Very helpful staff. Erin was brilliant and made sure my new phone was set up exactly as I wanted it.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Patricia, we’re absolutely delighted to hear how exceptional your visit was. Knowing that Erin provided such remarkable care and guided you through everything with confidence and attention to detail truly energies our whole team. -Manavata
Reply from Three UK - 3Store Maidstone
Boom 💥 Nigel, we're thrilled that Jack provided top-tier care. It's brilliant to know their dedication made a positive impact for you. Have a fantastic day 🌟 -Arvind
Super helpful
Michael was super helpful, explained variety of options, took time to write down dates for my various contacts and the plan numbers. Not pushy in the optional additions but did explain clearly and the benefits.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you, Megan! It’s fantastic to hear how much support Michael provided during your visit. His clarity, patience, and attention to detail clearly made everything easier for you, and we’re so glad his guidance left such a strong impression. -Manavata
Erin was so helpful and professional
Absolutely great Erin took time to explain . We didn’t feel rushed and were so happy with our purchase . Highly recommend
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey Kymm! It’s wonderful to hear that Erin was so helpful and made sure everything was perfect for you. Thank you for sharing your experience! ☺️ -Neha
Great service he couldn’t have been…
Great service he couldn’t have been more helpful. Michael was the best he was very very helpful.
Roger
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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