The staff were very helpful, particularly Jack. Have been with 3 for several years and have never had a problem.
Company replied
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See what reviewers are saying
I broke my iphone and needed my ESim to be transferred onto my old iPhone whilst my current one went off to be fixed. I popped into Three Fremlin Walk Maidstone and was served by Erin who was absolute... See more
Company replied
Great friendly support from Michael in getting the best deal for the new Samsung Z8. Made the pre ordering of the new model easy. Always use the Maidstone branch because of the staff.
Company replied
The store assistant, Michael was amazing. He helped setup my new iPhone 17e and pass across all my data from my old iPhone 11. We experienced a problem that meant the iPhone 17e didn’t connect to the... See more
Company replied
Company details
About Three UK - 3Store Maidstone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 12 Fremlin Walk, ME14 1QP, Maidstone, South, United Kingdom
- 01622671373
4.9
Excellent
81 reviews
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Michael was extremely helpful…
Michael was extremely helpful transfered my data to my new phone for me and I'm very grateful.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Colin, thanks for the review; it’s great to hear Michael made the switch to your new phone such a seamless process for you. -Kishan
Very straight-forward switch over from…
Very straight-forward switch over from current provider. Definitely recommend.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Excellent customer seevice
Erin’s service was fantastic- so helpful and explanatory! Thank you
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Dawn! We’re pleased to hear about your experience and delighted that Erin provided such detailed and attentive guidance to keep you fully informed. -Kishan
Rich
Rich, the sales rep was very helpful. I'm not very tech savvy but nothing was too much trouble. He was very patient.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hello Perry, we’re delighted Rich guided you with patience and care. His ability to make technology feel approachable reflects his dedication and your kind words mean a lot. -Suhaas
He was very informative
He was very informative. Helpful and happy.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you for the great review, Amelia! We’re delighted to hear you had a wonderful experience, and we hope you have a fantastic day. -Manavata
Lorena was very helpful and explained…
Lorena was very helpful and explained everything about the phone and contract.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
We’re grateful for your note, Louise. Lorena’s effort helped create a seamless and confident experience. -Manavata
Great Service
I had a fantastic experience working with Erin. She was incredibly polite and helpful throughout the entire process. What I appreciated most was how she explained everything clearly, making sure I understood every detail without feeling overwhelmed. Exceptional service!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi JMuck, it's great to hear Erin made the whole journey feel smooth and easy to follow. It’s lovely to know she took the time to talk things through in a way that worked for you. We appreciate you sharing your feedback. -Kishan
Lorena was so helpful very polite made…
Lorena was so helpful very polite made me feel at ease
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
We’re glad Lorena could provide the polite and supportive help you needed, Jane 😊✨ Thanks for letting us know about your experience 🙌💙 -Shivam
Lorena helped me today and she was very…
Lorena helped me today and she was very helpful and amazing.
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi there, it’s good to hear that Lorena looked after you today. We are glad you felt well supported and had a positive experience with us. -Kishan
Great customer service thanks Erin
ERIN was polite friendly and helpful. She was able to do exactly what we needed and shop was quiet around 11.00 am. Everything sorted quickly. Great service so much better that dealing online or by phone
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey Steven. Glad to hear that Erin was able to provide you with such a great service 😊
Thanks for the lovely 5⭐ review! We really do appreciate it -Jade
Good information friendly staff
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Lovely, Carole! Our team is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Reply from Three UK - 3Store Maidstone
What a brilliant review! 🌟 A big shoutout to Jack for making your experience remarkable. Chris, thank you for sharing your feedback 😊 -Manavata
Lorena was excellent
Lorena was excellent. Gave great advice was not pushy. Excellent service
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you, Hazel! We’re delighted to hear that Lorena gave you such great service today. She truly enjoys helping customers, and we’re glad your experience was positive! 🥰 -Kashish
Jake was great helping my dad move over…
Jake was great helping my dad move over from and android phone to an IPhone, the in store manager Richard also helped move all his date over to his new iPhone! Thanks for the great service gents! cheers 😉👍🏻
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Maidstone
Thanks so much, Aaron! We’re delighted you enjoyed the service and truly appreciate your 5 ⭐ review. -Shivam
Very helpful
Very helpful sorting out my airtime plans jack was lovely and got it all sorted straight away!
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Lorena was very helpful with getting …
Lorena was very helpful with getting good xmas deals. Happy with the service
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Winifred, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Fantastic service
Your staff went above and beyond all expectations that I had.
Erin was empathetic to my sad situation and to my joy managed to sort me a Broadband deal and sim. I was amazed at the service and also the products. Will be telling all of my friends to visit this store and to change to 3.
Richard the manager is also a credit to the company
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Very helpful
Very helpful, helped figure out what what would be cheapest and best for me
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Erin was able to offer us comprehensive…
Erin was able to offer us comprehensive information on what we needed and was efficient in doing so.
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hello Shungu, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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