We would like to thank Erin at the Maidstone 3 store for all the help and support she gave us today. She supported us to navigate our way through a really challenging issue and was patient, polite... See more
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I broke my iphone and needed my ESim to be transferred onto my old iPhone whilst my current one went off to be fixed. I popped into Three Fremlin Walk Maidstone and was served by Erin who was absolute... See more
Company replied
The store assistant, Michael was amazing. He helped setup my new iPhone 17e and pass across all my data from my old iPhone 11. We experienced a problem that meant the iPhone 17e didn’t connect to the... See more
Company replied
Lorena has been amazing today. She has been professional, patient and has answered all my questions making my experience of a new phone contact totally wonderful ✨✨
Company replied
Company details
About Three UK - 3Store Maidstone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 12 Fremlin Walk, ME14 1QP, Maidstone, South, United Kingdom
- 01622671373
4.9
Excellent
89 reviews
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Erin was very helpful.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Woohoo 🎉 Thrilled to hear Erin made your experience fabulous 🚀 Thanks for the glowing 5 ⭐ review, Sam. -Arvind
Erin was amazing
Erin was amazing from the Maidstone Store...super service and credit to you
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you so much, Michelle! 🎉 We’re delighted Erin support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Micheal was amazing at maidstone very…
Micheal was amazing at maidstone very helpful
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you, Casey, for sharing such kind words! We’re thrilled to hear that Michael made your visit to our Maidstone store a great experience. ☺️ -Prabhjeet
Very helpful staff
Very helpful staff. Erin was brilliant and made sure my new phone was set up exactly as I wanted it.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Patricia, we’re absolutely delighted to hear how exceptional your visit was. Knowing that Erin provided such remarkable care and guided you through everything with confidence and attention to detail truly energies our whole team. -Manavata
Reply from Three UK - 3Store Maidstone
Boom 💥 Nigel, we're thrilled that Jack provided top-tier care. It's brilliant to know their dedication made a positive impact for you. Have a fantastic day 🌟 -Arvind
Super helpful
Michael was super helpful, explained variety of options, took time to write down dates for my various contacts and the plan numbers. Not pushy in the optional additions but did explain clearly and the benefits.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you, Megan! It’s fantastic to hear how much support Michael provided during your visit. His clarity, patience, and attention to detail clearly made everything easier for you, and we’re so glad his guidance left such a strong impression. -Manavata
Erin was so helpful and professional
Absolutely great Erin took time to explain . We didn’t feel rushed and were so happy with our purchase . Highly recommend
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey Kymm! It’s wonderful to hear that Erin was so helpful and made sure everything was perfect for you. Thank you for sharing your experience! ☺️ -Neha
Great service he couldn’t have been…
Great service he couldn’t have been more helpful. Michael was the best he was very very helpful.
Roger
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Michael was extremely helpful…
Michael was extremely helpful transfered my data to my new phone for me and I'm very grateful.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Colin, thanks for the review; it’s great to hear Michael made the switch to your new phone such a seamless process for you. -Kishan
Very straight-forward switch over from…
Very straight-forward switch over from current provider. Definitely recommend.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Excellent customer seevice
Erin’s service was fantastic- so helpful and explanatory! Thank you
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Dawn! We’re pleased to hear about your experience and delighted that Erin provided such detailed and attentive guidance to keep you fully informed. -Kishan
Rich
Rich, the sales rep was very helpful. I'm not very tech savvy but nothing was too much trouble. He was very patient.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hello Perry, we’re delighted Rich guided you with patience and care. His ability to make technology feel approachable reflects his dedication and your kind words mean a lot. -Suhaas
He was very informative
He was very informative. Helpful and happy.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thank you for the great review, Amelia! We’re delighted to hear you had a wonderful experience, and we hope you have a fantastic day. -Manavata
Lorena was very helpful and explained…
Lorena was very helpful and explained everything about the phone and contract.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
We’re grateful for your note, Louise. Lorena’s effort helped create a seamless and confident experience. -Manavata
Great Service
I had a fantastic experience working with Erin. She was incredibly polite and helpful throughout the entire process. What I appreciated most was how she explained everything clearly, making sure I understood every detail without feeling overwhelmed. Exceptional service!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi JMuck, it's great to hear Erin made the whole journey feel smooth and easy to follow. It’s lovely to know she took the time to talk things through in a way that worked for you. We appreciate you sharing your feedback. -Kishan
Lorena was so helpful very polite made…
Lorena was so helpful very polite made me feel at ease
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
We’re glad Lorena could provide the polite and supportive help you needed, Jane 😊✨ Thanks for letting us know about your experience 🙌💙 -Shivam
Lorena helped me today and she was very…
Lorena helped me today and she was very helpful and amazing.
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi there, it’s good to hear that Lorena looked after you today. We are glad you felt well supported and had a positive experience with us. -Kishan
Great customer service thanks Erin
ERIN was polite friendly and helpful. She was able to do exactly what we needed and shop was quiet around 11.00 am. Everything sorted quickly. Great service so much better that dealing online or by phone
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey Steven. Glad to hear that Erin was able to provide you with such a great service 😊
Thanks for the lovely 5⭐ review! We really do appreciate it -Jade
Good information friendly staff
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Lovely, Carole! Our team is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Reply from Three UK - 3Store Maidstone
What a brilliant review! 🌟 A big shoutout to Jack for making your experience remarkable. Chris, thank you for sharing your feedback 😊 -Manavata
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