The staff were very helpful, particularly Jack. Have been with 3 for several years and have never had a problem.
Company replied
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See what reviewers are saying
I broke my iphone and needed my ESim to be transferred onto my old iPhone whilst my current one went off to be fixed. I popped into Three Fremlin Walk Maidstone and was served by Erin who was absolute... See more
Company replied
Great friendly support from Michael in getting the best deal for the new Samsung Z8. Made the pre ordering of the new model easy. Always use the Maidstone branch because of the staff.
Company replied
The store assistant, Michael was amazing. He helped setup my new iPhone 17e and pass across all my data from my old iPhone 11. We experienced a problem that meant the iPhone 17e didn’t connect to the... See more
Company replied
Company details
About Three UK - 3Store Maidstone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 12 Fremlin Walk, ME14 1QP, Maidstone, South, United Kingdom
- 01622671373
4.9
Excellent
81 reviews
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Reply from Three UK - 3Store Maidstone
Thank you for a kind review for Erin. We appreciate it, Hashem :) -Scott
Today I had the pleasure to upgrade my…
Today I had the pleasure to upgrade my phone, and the customer service Erin was a lovely person and provided me with a good deal on black Friday, so thank you so much Erin.
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
We're grateful that Erin helped you get a great deal today, Dragos, that's very exciting :) Thank you for upgrading and staying with us -Scott
Jack was welcoming and extremely…
Jack was welcoming and extremely helpful and patient when we came into the store to get a new contract. Explained everything and got us the best deal for not much more than we were paying already.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Very polite Michael
Very polite Michael
Very patient and knee wht he was talking
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Great work Michael 🎉 -Jade
Reply from Three UK - 3Store Maidstone
Hello Des, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Very professional
Very professional. Nice and very friendly. Quick. I'm so happy 😊 my customer advisor Michael
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
It's brilliant to hear Michael served you well. We're happy you're happy :) Thank you for writing a great review, Gints -Scott
Very fast
Very fast, polite, and professional. It was a pleasure to be a client.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
It's a pleasure to have you with us, Gundars :) Thank you for your review -Scott
Danny was amazing brilliant all round
Danny was amazing brilliant all round
October 28, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Thanks for this fantastic 5⭐review, Debirah. We really do appreciate you taking the time to send this over! Great work Danny 🎉 -Jade
Professional service/great advice.i was…
Professional service/great advice.i was looked after by Danny
October 22, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Thanks for the fantastic 5⭐ review, Hang. We really do love to hear this! Well done Danny🎉 -Jade
Absolutely brilliant service from…
Absolutely brilliant service from lorena, quick and helpful give her a pay rise
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Reply from Three UK - 3Store Maidstone
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Erin made the experience perfect
Erin made the experience perfect, she was very helpful and clear so that I understood my new contract. Very polite too.
October 7, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi there, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Erin could not do enough for me…
Aaron could not do enough for me explained everything so happy with her help which is true
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
We're really glad to hear Erin was helpful and explained everything you wanted to know.
Thanks for taking the time to provide feedback about this. -Pete
Reply from Three UK - 3Store Maidstone
Thanks for the 5⭐ review! -Jade
Danny is the most outstandingly…
Danny is the most outstandingly brilliant assistant manager 3 in Maidstone I cannot tell you how helpful he has been to an OAP with their first smartphone, thank you
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
That's amazing, Thanks for your review, Elizabeth -Maxine
Reply from Three UK - 3Store Maidstone
Thanks for your feedback, Mihaela, and it's lovely to hear that Lorena left a lasting impression on you. We appreciate you sharing this! -Michael
Friendly and helpful
Erin and Michael were so helpful and made it a very easy experience to get a new iPhone. Very honest and wanting the best for the customer
September 30, 2025
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi there, this is the sort of experience we want for our customers and we're so happy to see this is what you got, we'll certainly pass your feedback on! -John
Reply from Three UK - 3Store Maidstone
Hi Sarah, thanks for getting in touch about this, we'll certainly pass your feedback on! -John
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