Was served today by Saao—what a wonderful soul! He was incredibly polite and never pushy in any way. He sorted us out with the best deal, and the whole process was quick and smooth. Very knowledgeab... See more
Company replied
Location
Switch locationUnit 51, Peel Avenue, Trafford Centre, M17 8AA Manchester, North, GB
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See what reviewers are saying
Eesa sorted out two new SIMs and contracts, explaining everything that we needed to know, plus kept our existing numbers in super quick time and no drama. Marvellous 🤩 thank you Eesa 👍
Company replied
I took out a broadband monthly rolling contract with Three in February 26 and have been impressed with excellent connectivity and download speeds!! I decided to upgrade to a fixed 12 month contract so... See more
Company replied
Abz was very accommodating to both me and my mum. I have been having trouble with my phone and roaming abroad for years and in 20 minutes he has fixed every issue I’ve had and explained exactly what I... See more
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Company details
About Three UK - 3Store Manc. (Trafford Ctr)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 51, Peel Avenue, Trafford Centre, M17 8AA, Manchester, North, United Kingdom
- 01617473945
4.8
Excellent
150 reviews
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I didn’t catch the guy’s name as he…
I didn’t catch the guy’s name as he wasn’t wearing a name badge ( big no no for retail worker😂) but he was lovely, helpful and very straightforward with how he could help me. 200% recommending the store would return anytime!
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Thanks so much, Lucian! We’re absolutely buzzing to hear how brilliantly you were looked after. It’s amazing to know the team made everything clear, easy, and genuinely enjoyable for you. Your enthusiasm means the world to us can’t wait to welcome you back again! -Manavata
Saad is great
Saad is great
Very helpful
Very friendly
Gemma is great too
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Your recognition of Saad and Gemma means a lot. We are glad their dedication created a smooth and friendly experience for you. -Suhaas
Quick turnaround and very helpful
Quick turnaround and very helpful. Would definitely recommend.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
David, we’re thrilled to know our team provided timely support and clear guidance. Your recommendation means a lot. -Suhaas
He explains how the contract works
He explains how the contract works
Miz
March 17, 2026
Unprompted review
Third party subscription scam! Stop it!
Third party subscription scam! Stop it! I have 6 contacts with three last year out of no where third party subscription happened to one of my line i found out after 6 months three gave me that company number to ask for money back they didn’t and it’s happened again to another line I find out after 2 month they charged me over 400 quid and I don’t know what subscription is it?!!!!! It’s scam
My question is that why three working for scam company are you having share with them? I got zero cap on all line i don’t want any third party bullshit anymore I told customer service seem they don’t want to listen I want my money back I had all this 6 lines with EE network and this scam never happened with them ever guys you sort it out for me okay if not I go back to EE simple is that you guys treat your customers not very well at all
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hi Bawar, we're very sad to see this has been your experience, we'd like the opportunity to investigate this further, so we can best do this for you, please get in touch with us on our webchat via the link here: https://bit.ly/3C43TKN -John
So very helpful with walking us through…
So very helpful with walking us through everything ,Very kind.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hi Paul, we’re pleased that our team could provide such a clear and attentive introduction to our services for you. -Kishan
Ibrahim & the staff were absolutely…
Ibrahim & the staff were absolutely fantastic !.I was victim of a scam & he went the extra mile to get me back on line.Couldnt have done more!
Thank you 🙏
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hi Alan, thank you for sharing this with us. We’re really pleased to hear how Ibrahim and the team supported you during such a difficult situation, and that they went the extra mile to get you back online. Your kind words mean a lot, and they’ll be delighted to know their efforts were appreciated. ⭐ -Neha
Miz is very polite and very helpful to…
Miz is very polite and very helpful to us in our transaction, easy to talk to, very professional.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hey Voltaire 😊 Thanks for this lovely 5⭐ review about the service you received from Miz. We really do appreciate it -Jade
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hi Amr, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Anil at the Trafford Centre
Anil at the Trafford Centre branch was super patient, went through every option very clearly without any feeling of pressure to commit.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hi Holly, it’s brilliant to hear that Anil at our Trafford Centre store provided such a calm and thorough experience by explaining all choices with a relaxed approach. -Kishan
Very disappointed
I am extremely disappointed with the service I received from Three, branch in Trafford Centre Manchester.
I was advised by Sahil to contact him for support to resolve my issue. I followed his advice and reached out to him. But yesterday, despite of numerous attempts to contact him, yet I have still not received any response. The lack of communication and follow-through has been very frustrating. And he knows the urgency of this matter.
It’s disappointing to experience such poor customer service, especially after being directed to seek help. I expected a much higher standard of professionalism and responsiveness.
Unfortunately, this experience has left me feeling undervalued as a customer. I hope the company improves its communication and support process moving forward.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
We’re sorry to hear about the difficulties you faced and the lack of communication after reaching out for support, EG. We understand how frustrating this must have been, especially given the urgency of your matter. Please accept our sincere apologies for the inconvenience and for not meeting the level of service you rightly expected.
We truly value you as our customer and are committed to delivering a much higher standard of professionalism and responsiveness moving forward. If you’d like to raise a formal complaint, you can do so here: https://bit.ly/3uJlOrF. -Kashish
My experience was brilliant …
My experience was brilliant and the staff helped me sort my new as I not very good with technology and they very helpful and friendly, knowledgeable
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Yay! We absolutely love hearing this 🎉 Our team was spot on, Adam! Nothing beats walking away with great customer service. Thank you! 💗 -Kashish
Miz was a really helpful ,he did the…
Miz was a really helpful ,he did the best thing for us and make us leave very happy
100./. I will be back just for his good customer service .thanks miz
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Iman, we’re delighted to hear you had such a positive visit and left feeling satisfied. Miz clearly made sure all your questions were taken care of, and it’s wonderful to know you’re happy to continue with us. Thank you for sharing your experience, it means a lot to us! 🌷 -Kashish
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Thanks for the amazing review, Mujahed! We’re thrilled to hear that Miz provided excellent support and guided you to the best deal. -Neha
New Phone/Sim
Miz helped me significantly with getting a new phone and a new sim. Really detailed explanation and answered all questions I had
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Thank you for taking the time to share your experience, Tongantoko 😊. We’re pleased to hear that Miz provided clear, detailed support with your new phone and SIM 📱✨. -Veronica
MIZ AND AMAAN fanatic
MIZ AND AMAAN fanatic. Renewed our 10 business lines and helped us with a cancellation
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Yay, Cherry. We absolutely love hearing this 🎉 Glad that Miz and Amaan supported you so smoothly with both the upgrade and cancellation. Serving you was an absolute pleasure. -Arvind
Very polite
Very polite, and good at explaining for someone who didn’t understand
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Thank you for sharing your experience, Jess. It’s fantastic to hear our team offered such clear, reassuring guidance and made everything easy to follow. -Manavata
A really professional experience with…
A really professional experience with Amaan who made it all very quick and easy for us. Much appreciated..
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Thank you, Sarah. We’re so pleased to hear that Amaan made everything smooth and straightforward for you. Feedback like yours means a great deal to us. ☺️ -Prabhjeet
Amaan Three Trafford
Amaan was very helpful and patient while myself and my partner were changing phones and service providers. He gave us lots of information about which deals were best value for money.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
We’re loving it, Toni! Amaan’s patience turned a tricky switch into a smooth journey and those savings were just the cherry on top of an already brilliant visit. -Ashifa
Excellent service and very helpful
Excellent service and very helpful
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hi Simon, it’s great to know your experience was positive and that our team provided the support you needed. -Kishan
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