Marcus was incredibly helpful and professional. He listened patiently to my billing issue, followed up with care, and made sure everything was resolved. He was so polite, patient, and understanding th... See more
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Ommer was very helful today when helping me upgrade my contract. He gave me all the advice and help I needed. My parents also needed help with something and he was very patient and understanding with... See more
Company replied
Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... See more
Company replied
Ben was really helpful when I had data issues and helped me arrange a better monthly data plan. He is very helpful and has great customer service skills
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Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.9
Excellent
376 reviews
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Marcus was incredibly helpful and…
Marcus was incredibly helpful and professional. He listened patiently to my billing issue, followed up with care, and made sure everything was resolved. He was so polite, patient, and understanding throughout. I was really happy to meet him today and truly appreciate his help. Highly recommended!
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
We're so pleased to hear about your positive experience! It's wonderful to know that our colleague was able to patiently and professionally resolve your billing issue, ensuring you felt understood and supported throughout.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Nilza brilliant at Manchester Arndale!
Nilza brilliant at Manchester Arndale!
Fantastic help, explained things easily and made us feel so welcome!
5 stars
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for sharing the love, Adelaide 😊 What a fantastic recognition for Nilza from Manchester Arndale. We're so pleased her support, clear explanations and warm welcome made such a difference. Your 5 ⭐ means a lot 💙
Three Social Media Team
Nilza was amazing
Nilza was amazing, she is so helpful. Helped with our phone problem today and assisted 100% customer service
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Oh wow, Clare! Thank you for sharing your thoughts about Nilza. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Sidra in Manchester Three was…
Sidra in Manchester Three was outstanding. Thank you. Tyla was really good too.
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Paul, thank you for the fantastic 5⭐ review! 🌟 We're delighted to hear that Sidra and Tyla provided such a memorable experience and took great care of you during your time with us.-Three Social Media Team.
Nilza was a very good company she is…
Nilza was a very good company she is funny and nice and patient and charismatic
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, we’re pleased to hear that Nilza made your experience enjoyable with her warm and friendly approach. Thank you for the 5 ⭐ review. - Three Social Media Team
Nilza was good to me and she is a good…
Nilza was good to me and she is a good customer representative. Cheers Nilza
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Abimbola! 👋 A big thank you from all of us, especially Nilza! 🥰 We’re so glad you had a great experience and truly appreciate your wonderful support! ✨ – Three Social Media Team
Great service
Visit market street office in Manchester to buy broadband service. Everything setup in couple of mins and flawless service was provided by Nilza.
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Ayesha, thank you for your lovely review. We're thrilled to hear that Nilza at our Market Street store in Manchester delivered excellent support in purchasing your new broadband and getting it set up in no time, making the entire process smooth and enjoyable for you.
-Three Social Media Team
Im happy with the customer service that…
Im happy with the customer service that Anto gave, I'm definitely coming back to the store
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Biniam, thanks for your review. It's great to hear Anto made your visit such a positive one and gave you a reason to return to the store in the future.— Three Social Media Team
Anto was very helpful and explain well…
Anto was very helpful and explain well I'm happy to be here rather than call.
Amazing experience in store 10/10
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Natsnet, thank you for your 5 ⭐ review and for taking the time to share your experience! 🎊 It's fantastic to hear you received excellent service from Anto. - Three Social Media Team
Great service
Great service, Muqs gave us much better deal we had, lowered our bills and managed to upgrade what we had. What more we could ask for? Thanks!
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you, Rafal. It's brilliant to know that Muqs sorted you out with a top-notch deal, reduced your monthly costs, and improved your package all at once. Thanks again for choosing us! 😇 - Three Social Media Team
Excellent service and very helpful…
Excellent service and very helpful staff (Muqs).
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you for your lovely feedback, Khalid! We're delighted to hear that Muqs provided outstanding support. ✨ — Three Social Media Team
Solved the problem
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Tesfa, thanks for your feedback. We're delighted a solution was found and that your experience ended on a positive note.
- Three Social Media Team
nilza has been so great to me
nilza has been so great to me , she was very patient and helpful and super sweet , we was here for about nearly 3hrs she made my experience so smooth
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Fatima, thank you for your amazing 5 star review! It's wonderful to know that Nilza made your experience seamless and enjoyable from start to finish.-Three Social Media Team
Great customer service by Muqs
muqs helped me so much whilst i was trying to buy a sim and then he offered me a new phone for a great price. very happy with his enthusiasm and helpfulness
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Zara, it’s great to hear that Muqs made your visit smooth and enjoyable, offering clear support while you were sorting out your SIM and helping you find a device that suited your needs. Thank you for sharing your experience with us. 😊
-Three Social Media Team.
Absolutely gorgeous and professional…
Absolutely gorgeous and professional for both Nilza and David. Thank you all.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Zhao, thank you for sharing your experience. We are delighted to hear that both Nilza and David provided you with such an excellent and high-quality service during your interaction.— Three Social Media Team
Nilza is so helpful
Nilza is so helpful. She helped me before getting and setting my new phone and now to set my maps app. Great job.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Dani, we’re pleased to know Nilza provided clear and helpful guidance throughout your setup. Thanks for sharing your experience.
– Three Social Media Team
Javeria helped us to make the best…
Javeria helped us to make the best contact. i appreciate her. she is so helpful and kind
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Tannaz, thanks for the 5⭐⭐⭐⭐⭐ review! We're super happy to hear that your experience with Javeria went well.
— Three Social Media Team
Came in nilza helped me to do my phone…
Came in nilza helped me to do my phone and then pick new one know messing very help full and set new phone up for me very good staff.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for your feedback, Robin. It’s lovely to hear Nilza guided you through everything and supported you with your new device. We’re happy our team made such a great impression. 🙌 — Three Social Media Team
Marcus was very helpful
Marcus was very helpful, he was very knowledgeable and friendly, great customer service
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Asia, thanks for sharing your feedback. It’s lovely to know Marcus provided clear guidance and a welcoming experience during your interaction with us. — Three Social Media Team
⭐ Very Disappointing Customer Service
⭐ Very Disappointing Customer Service
We recently received a scam involving someone using the Three name, so we contacted the Three customer service team for assistance. We were advised to visit a Three store in person
Unfortunately, when we visited the store in Arndale Mall Manchester the sales team member at the front desk was extremely unhelpful and did not take our concerns seriously. We felt that we were being ignored and treated very poorly.
For a well-known and reputed company like Three, this level of customer service is very disappointing and unacceptable. We expected professional assistance and guidance, especially when dealing with a potential scam involving the company’s name.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Anan, we’re truly disappointed to hear about the way you were treated during your visit to the Arndale Mall store at Manchester, especially when you were seeking support regarding a concerning scam situation. As we can't review account details on Social Media, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They're available Monday to Friday 8am to 8pm and weekends 9am to 6pm. You can also reach our chat support team at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. Further, you can read more about spam, scams and how to report them here: https://bit.ly/3gNqWQQ.
– Three Social Media Team
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