nilza has been so great to me , she was very patient and helpful and super sweet , we was here for about nearly 3hrs she made my experience so smooth
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See what reviewers are saying
Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... See more
Company replied
muqs helped me so much whilst i was trying to buy a sim and then he offered me a new phone for a great price. very happy with his enthusiasm and helpfulness
Company replied
I saw Hayley in the Three store today to help with getting my son a new sim card after his was stolen. She made the transaction so easy and we felt comfortable in her guidance. She easily replaced his... See more
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Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.8
Excellent
345 reviews
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Exasperated
In December 2025 I took out a mobile broadband hub contract in person via their Huddersfield branch. It was a one-month rolling contract and it was explained to me that I could give notice at any time online and return the hub to any Three branch. On the 29/3 I gave notice. The same day I received an email:-
"Remove your SIM, turn off any tracking apps like Find My iPhone, and clear your personal data
Package your device securely. We won’t be able to refund you the full amount if it arrives damaged
Check your emails for your DPD returns QR code
Take your device to a DPD drop-off location within 5 days of receiving the QR code email. You don’t need to print anything – just show your QR code to the staff at the store
Make a note of your tracking number, in case you need it later. You’ll find this in the email "
I didn't receive this email and took the hub in perfect condition to the Three store at the Arndale in Manchester as I had been advised at the outset.
The store assistant told me that they couldn't accept it and made reference to a DPD email that I hadn't received. I asked to see the manager and was told the same story. I insisted that I was leaving the hub there as I explained that I was not going to be in the country for the next 2 to 3 weeks and that, in any case, when I took out the contract, I was told I could take the hub back to any Three store. The manager threatened me as to how it could impact my credit rating, and she wouldn't take any responsibility if it went missing.
I have raised several complaints with Three about this, and all they want to do is chase me for money I don't owe them, and today, emailing (over 2 months later) to tell me that I haven't returned the hub and I owe them £87.50 + VAT. Their customer service is non-existent, and all they want is any excuse to close off a complaint, even if that means opening up another 5 minutes later.
I am exasperated - avoid them!
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Peter, we understand how disappointing this experience has been. This isn’t the experience we want for our customers. What stands out is the confusion around the return process and the lack of clear ownership from being told you could return it to a store, to then being directed to a process you never received.
As we’re unable to access account details here, this does need to be reviewed directly so the return and charges can be properly checked. Our support team can take a closer look at your case here: https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and they’ll check this and help move things forward in the best possible way. If you’d prefer to take this further, you can also contact our Customer Relations team here: https://bit.ly/3uJlOrF. They’ll take a detailed look at your concerns and ensure everything is reviewed thoroughly. -Veronica
Really quick and easy!
Really quick and easy, Abigail was such a good help
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Caitlin! Thank you for your feedback. We’re glad Abigail was able to help, and we’re always here whenever you need us. ☺️ -Kashish
Marcus was fantastic
Marcus was fantastic - so knowledgable and really supported me finding the best deal that worked within my parameters
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Leo, thanks for sharing this — really good to hear Marcus took the time to understand what you needed and helped you land a deal that suited you perfectly. Sounds like you were really well supported throughout. -Shivam
Very affable ❤️
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
We’re so glad you felt supported and well cared for by our team. It’s wonderful knowing our service met your expectations. Wishing you a lovely day, Yaba! 🤗 -Ayesha
Bad costumer service
Bad costumer service, selling stuff you did not ask for and without even explaining what’s included, definitely will take the phone back once I receive it.
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hello Mamadu, we’re truly sorry to hear about your recent experience. As we're unable to review account details on Social Media platform, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you're abroad. They’re available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm.
Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. Our team will review everything for you and guide you through the next steps. -Maryalex
Customer service was excellent
Abigail who attended to me was amazing and very gentle in explaining everything I needed to know in details. The shop also looks clean and the customer service was great.
I hope to enjoy the services 3 has got to offer with my purchase
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you for sharing this fantastic feedback, Ibraheem. We’re glad Abigail made everything easy to understand and that you enjoyed the overall service. We hope you have a great experience with your new device. ✨ -Veronica
I saw Hayley in the Three store today…
I saw Hayley in the Three store today to help with getting my son a new sim card after his was stolen. She made the transaction so easy and we felt comfortable in her guidance. She easily replaced his sim card and gave us some advice on lowering his bill. Excellent customer service with a smile
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you, Amanda! We're so glad Hayley could turn a stressful situation around and make getting a replacement SIM easy for you and your son. It is great to hear she could also help you find ways to lower the bill! 😇 -Prabhjeet
Abigail went through all my accounts…
Abigail went through all my accounts and updated all records and saved me some money in the process. Excellent service. Give that girl a raise.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Joy, thank you for the brilliant ⭐⭐⭐⭐⭐ review. We’re so pleased to hear that Abigail took such thorough care of everything and helped you get the best outcome. -Maryalex
Sidra is an amazing person and I am…
Sidra is an amazing person and I am glad she was in today. She gave me a fantastic offer that makes me speeches today!
Bless her.
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Martha! It’s great to hear that Sidra made the whole process feel effortless and ensured such a seamless experience. -Afaq
I visited 3 store and was greeted by…
I visited 3 store and was greeted by Ommar he was really supportive
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Great to hear about your visit to our 3 Store, Sandra. It’s brilliant to know Ommar made you feel welcome and provided such supportive help during your time with us. -Shivam
i came in the store and some lad called…
i came in the store and some lad called daniyal Helped me out with a smile, excellent customer service skills proved by this gentleman as he Spoke well mannered and as i was confused with certain Aspects , he clarified them and made it easier to understand.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Rauf, we’re pleased Daniyal could provide such a welcoming experience and offer the clear guidance you needed to feel confident with your choices. -Kishan
Mariyam was really friendly and advised…
Mariyam was really friendly and advised me on the best contracts that were available. Really supportive and would definitely come more regularly. Value for money is also very reasonable
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Muhammed, thank you for sharing your experience. It’s great to hear Mariyam was friendly and helped you find the right contract. We’re glad you felt supported and found good value. -Manavata
Ameen’s customer service was 10/10
Ameen’s customer service was 10/10, extremely friendly and helpful. Sorted my issue out with ease
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for sharing, jay! 🎉 Ameen clearly delivered amazing service, and hearing that you gave us a perfect 5⭐ truly makes our day. 🥰 -Ayesha
Reply from Three UK - 3Store Manchester (Arndale)
Thank you, Blessing! We’re so glad you enjoyed the great and quick service. Bis will be thrilled to hear this. -Ayesha
Excellent customer service from Marcus
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Grateful for your message, Samuel. Wonderful to hear Marcus provided the level of support you were hoping for. We’ll make sure he sees this. -Manavata
Rash very good service thanku so much
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Shafi, thank you for your kind feedback! We’re really glad Rash was able to support you and make things easy. Your appreciation means a lot to us. -Suhaas
Sidra customer service was amazing and…
Sidra customer service was amazing and good ,her communication very effective ,easy and understanding.and she is very professional and good at what she does kudos to her
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Kate, thank you for your lovely feedback! We’re delighted Sidra delivered clear and attentive service, making everything comfortable for you. -Suhaas
Shout out to Anto for being amazing!
Anto was so friendly and helpful, she went above and beyond in making me feel welcome and supported, 10/10 would recommend asking her for help!
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Nickie, thank you for the amazing feedback! We’re so pleased to hear Anto made your visit memorable and welcoming. Your recommendation really means a lot to us. -Suhaas
Had a wonderful experience with Nilza
Had a wonderful experience with Nilza.
She was so nice and helpful
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Jonah, great to hear Nilza made such a positive impression and supported you so well during your visit. -Shivam
Javs helped me today and helped me get…
Javs helped me today and helped me get a new phone. I was very pleased with the service. Thank you javs
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Faisal, we’re glad your experience was such a good one. Javs offered brilliant assistance and helped you get set up with your new phone. -Manavata
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