nilza has been so great to me , she was very patient and helpful and super sweet , we was here for about nearly 3hrs she made my experience so smooth
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See what reviewers are saying
Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... See more
Company replied
muqs helped me so much whilst i was trying to buy a sim and then he offered me a new phone for a great price. very happy with his enthusiasm and helpfulness
Company replied
I saw Hayley in the Three store today to help with getting my son a new sim card after his was stolen. She made the transaction so easy and we felt comfortable in her guidance. She easily replaced his... See more
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Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.8
Excellent
345 reviews
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Amin was great attending to us today
Amin was great attending to us today. Really satisfied with his help and much appreciated
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Smiles all around 😁 We’re so glad Amin could help, and your feedback just made our day even better, Chibuike! 😊 -Ayesha
Nilza @ Manchester store was fantastic
Nilza @ Manchester store was fantastic. Showed great patience with a technophobe and sorted me out same day. Bless her.
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, it’s great to hear about your visit to our Manchester branch. We’re glad Nilza took the time to help you get everything working and provided a quick result. Thanks for choosing us. -Kishan
Good service...
Good service...
They help me a lot..
Ben he too good at service..
He also helped me with the signal and SIM setting issues..
Overall experience is dam good..
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Bravo, Sai! We're thrilled to hear that Ben made your experience remarkable 🎊 Thank you for sharing such an outstanding 5⭐ review. -Suhaas
I had a great experience with Nilza…
I had a great experience with Nilza during my SIM porting process. She was professional, patient, and explained everything clearly. The process was smooth and completed without any issues. Really appreciate her support and efficiency.
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Reemas! We're glad Nilza was able to provide support and clear explanations that made your porting process smooth. Your 4 ⭐ feedback means a lot, and we’ll keep working to make your next experience even better. -Prabhjeet
Hayley was great at explaining my…
Hayley was great at explaining my options as I have just recently moved here. Made the process very easy
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Mk :) We're thrilled that Hayley explained things well and made your experience great. Thanks for the 5⭐ rating. -Ayesha
There was good customer service
There was good customer service
Nilza was clear and understandable
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Blessy, it’s great to hear you had a positive experience with us. We appreciate you taking the time to share your 5 ⭐ rating. -Kishan
Nilza was so friendly nd explained…
Nilza was so friendly nd explained everything so clearly! She was very helpful
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Mirela. We're glad that Nilza made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
An exemplar visist
Came in to sort out the first phone contract I've had in my name. The man who served me, David, was thoroughly helpful and talked me through not just the offer that had caught my eye when browsing online, but the other options that might have been suited to me too. It was clear that he was trying to cater to my needs and provide me with the best deal for me.
As far as I'm considered, it was exactly what you would want from a trip to such a store.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi George, thank you for sharing your experience. It’s great that David provided such clear guidance and walked you through various plans to ensure they matched your usage. We’re pleased the process felt straightforward and supportive for you. -Kishan
Customer service rep Nilza was…
Customer service rep Nilza was efficient and polite. She displays good Customer service skills putting me at ease during visit.she was also understanding as it relates to managing toddler tantrums in a public space
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Aw, Daniela! We’re delighted to hear that Nilza was efficient, polite, and gave you great service. And hey, handling toddler tantrums deserves a gold medal 🏅! Thank you for sharing this with us 💝 -Kashish
Nilza was great she helped us go…
Nilza was great she helped us go through all the procedures that can be tricky sometimes
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Hayley was amazing and so friendly…
Hayley was amazing and so friendly explained everything well and ensured I understood everything
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Mea. It’s great to hear Hayley provided such clear guidance and made the whole process smooth. We truly appreciate your support. 😊 -Prabhjeet
Hayley saved the day!
I left my phone abroad so was a bit upset when I came into the store. Hayley looked after me, sorted me out with a new phone no problem and cheered me right up in the process. I'd give her 100 stars if I could, total hero.
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for your 5 ⭐ review, Richie, and it's lovely to hear that you enjoyed great customer service from Hayley during your store visit. We're glad she helped to turn a difficult situation into a positive one, and we appreciate you taking the time to share this with us 🎊. -Michael
Best service ever
Nilza was very helpful to me. I came to the shop swap my contacts. She helped me whole heartedly. Although I seemed not to understand what was needed, she explained patiently until I was satisfied. She is a star 🌟 and I tip to go much higher in life.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you for sharing your experience, Taurai! 🎉 We’re delighted to hear Nilza offered such dedicated guidance and ensured everything was clear for you. Your kind words mean a lot to us. -Suhaas
Was attended by an Absolutely stunning…
Was attended by an Absolutely stunning lady called Bis, she was very nice, professional, easy to talk too,
Had very good customer service skills and was talkative too.
Thank you for being easy to talk to !
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Your message absolutely brightened our day! Fantastic to hear that Bis made conversations feel effortless and delivered top‑notch support! 😊✨ -Veronica
Nilza was the person I spoke to and she…
Nilza was the person I spoke to and she was great. I asked a lot of questions, she didn’t make me feel dumb and was very helpful. You have a great person working for this company.
Thank you Nilza once again
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for your 5 ⭐ review, Misty, and it's lovely to hear that you enjoyed great customer service from Nilza. We appreciate you taking the time to share this with us 🎊. -Michael
Marcus was absolutely brilliant
Marcus was absolutely brilliant, from transferring the data, to explaining how everything works, would definitely recommend this store.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
🌟 Thank you, John. We’re delighted Marcus provided such outstanding assistance and ensured everything was set up seamlessly for you. It’s wonderful to know you’d recommend the store. -Shivam
I was served by Ommer today he was so…
I was served by Ommer today he was so helpful and informative about all the broadband options
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
We’re pleased Ommer was able to give you clear guidance on all the broadband choices and make the process feel simple. 🌟 Thank you for sharing this review -Shivam
Nizlah
Nizlah
was very nice and helpfull and made our experience at the store easy, she was understanding and did a great job
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey there! 🎊 Hats off to Nizlah for making your experience remarkable. Your feedback means a lot to us. -Suhaas
Reply from Three UK - 3Store Manchester (Arndale)
Bravo, Maghwa! Delighted to hear your visit with Nizlah left you feeling happy. Her approach clearly made your time in the store a better experience, and your feedback is truly appreciated. -Afaq
Good customer service
Good customer service, especially from Marcus, very attentive, kind, and patient. Thank you 3!
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you Efe 🌟 for your amazing 5 ⭐ review and kind words. We're thrilled to hear that Marcus made your experience extra special. Wishing you a fantastic day ahead 😊 -Arvind
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