It was good to start with but went downhill recently as had no WiFi on some days. One was one and half day! No communication, no text, no email to let us know why it was down. I feel we should be comp... See more
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I was served by Dominic/Dom in the Mansfield branch, no appointment needed, 10 minutes to change my old expensive contract into a cheaper newer one I'm happier with. Very polite, straight-to-the-point... See more
Company replied
I’ve been a 3 customer for 23 years and renewed my iphone and contract again for another 2 years, great service as usual from Ian who has been here in my local store every time I’ve visited in all tho... See more
Company replied
Brilliant service from ian, always very helpful and thinks of the customer all the time.
Company replied
Company details
About Three UK - 3Store Mansfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
25 Four Seasons Centre, NG18 1SU, Mansfield, Midlands, United Kingdom
- 01623658551
4.8
Excellent
69 reviews
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The guy who served us is mat he is kind…
The guy who served us is mat he is kind and friendly and he helped us out a lot even though it was stressful at first
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Professional and excellent knowledge…
Professional and excellent knowledge couldn't do enough for me and I'm so very grateful. Would highly recommend this shop.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
That's wonderful, Mrs Clarkson. We're so pleased you were attended to with thoroughness and care. Thank you for the 5 star review :) -Scott
Moving from o2 to three very good…
Moving from o2 to three very good service and advice from Ian made it all so easy
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
Thanks for your feedback, Christine, and it's lovely to hear that you enjoyed great customer service during your switch to Three. It's reassuring to learn that Ian made the process easy for you, and we're delighted to have you with us. We appreciate you taking the time to share this. -Michael
Ian was really supportive with our…
Ian was really supportive with our needs. Very happy with the service.
Thank you to Ian.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
Thanks for this fantastic 5⭐ review, Janice. We really do appreciate you taking the time to send this over! Great work Ian🎉 -Jade
Ian exellentwas very helpfull explained…
Ian was very helpfull explained everything very easy
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
We're glad you had a great experience with Ian, Joe. Thanks for taking the time to leave a review :) -Scott
Reply from Three UK - 3Store Mansfield
Thanks for this amazing 5⭐ review, Rise. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Store was fantastic
Store was fantastic, Dom and Paula was friendly and helpful in setting my new phone up.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Help setting up phone with apps
Help setting up phone with apps, general help with using phone and setup, Mat was very helpful
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
That's brilliant, Dave. We're glad Mat was able to give you the help you needed. Thank you for the great review :) -Scott
No WiFi connection
It was good to start with but went downhill recently as had no WiFi on some days. One was one and half day! No communication, no text, no email to let us know why it was down. I feel we should be compensate for the loss of WiFi. I had to cancel the contract because of poor service. I phoned Three to complain but not really interested to know. I am with a different provider now.
October 6, 2025
Unprompted review
Reply from Three UK - 3Store Mansfield
Hello there.
We're disappointed to hear that you have experienced a drop in service quality and a lack of communication. We can certainly appreciate how frustrating it is to be without service for that amount of time. We want to assure you that we are always working to improve our network and services for all our customers. Thank you for taking the time to share your feedback, it's very valuable as we continue to work on improving our customer experience. -Pete
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