In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
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Excellent service today from Jon at Hill Street Middlesbrough store. Struggling to upgrade due to an issue on the three app and he sorted out both mine and my sons phone, and got us onto a new deal.... See more
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Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent... See more
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i came in with my dad, who struggled with phones and technology martin, the store manager was very very helpful and kind and gave us reassurance on our deals and helped us save money which made my dad... See more
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Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
89 reviews
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I can't praise a young lady called…
I can't praise a young lady called MONIRA enough. She took me through, step by step, my new contract and how to set up my Internet and phone at home.
Think she realised she was dealing with a numpty but didn't show it. She was really helpful and knowledgeable. Thanks Monira and Three.
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello John! Thank you for sharing your feedback. It is wonderful to hear that Monira looked after you so brilliantly, guiding you seamlessly through the setup and sharing her superb expertise with absolute patience. -Kishan
Very good service off John
Very good service off John. You need to pay him more
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Maggie, thank you for sharing this. Good to know John made your experience smooth and memorable. - Three Social Media Team -Suhaas
Monira was absolutely world class thank…
Monira was absolutely world class thank you monira! 1000\1000 would recommend this shop thanks
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We're so glad to hear Monira worked her magic, Kevin :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Jon very helpful got me a new phone
Jon very helpful got me a new phone
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the great review, Bernard! We’re thrilled to hear you got a new phone with fantastic support from Jon. -Neha
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Colin, thanks for sharing this — sounds like Jon really made a strong impression during your visit. Always great to hear when someone goes above and beyond for our customers. -Shivam
Reply from Three UK - 3Store Middlesbrough (Hill St)
That’s wonderful to hear, Michael. Jon’s commitment truly stands out, and his support made a real impact while leaving a strong impression. -Neha
Abbey really helpful and fantastic…
Abbey really helpful and fantastic saves me loads of money
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you for your lovely feedback, James! We’re so happy that Abbey made your experience a great one. ✨ -Veronica
Emily was fantastic, got us the right package that we needed
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Boom 💥 Ann, we are thrilled that Emily provided such spot-on expertise to secure the perfect deal for you 🌟 -Arvind
Abbeys service today was brillaint
Abbeys service today was brillaint, really helpful!
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks Gary for your lovely feedback! Great to know Abbey provided such clear support and made things easy for you. We really appreciate you sharing your experience. -Suhaas
I’d like to express my sincere…
I’d like to express my sincere appreciation for the excellent support I received from the Three SIM department while getting my new SIM card. The customer associate, Monira, was extremely helpful, professional, and patient throughout the entire process. She explained everything clearly, answered all my questions politely, and made the experience smooth and stress-free.
Her friendly attitude and dedication to customer service truly stood out. Thanks to Monira, the whole process was quick and pleasant. Please pass on my gratitude and appreciation to her for the outstanding assistance she provided.
Staff : monira ⭐️ ⭐️⭐️⭐️⭐️
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the lovely review, Ajo! We’re delighted our SIM support team helped you so well and that Monira delivered such thoughtful, easy‑to‑follow assistance during the process. -Maryalex
Very good service from MONIRA
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the 5⭐ review, Mark! It’s wonderful to know Monira gave you such great support.😊 -Maryalex
Amazing help
Amazing help , wanted to find a good deal and Luke was able to do so and was extremely helpful. Thankyou
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Paige, we’re delighted that Luke provided such a high level of expertise and secured a great outcome for you. Thank you for sharing your positive experience with our team! -Kishan
Customer service was really good and…
Customer service was really good and fast.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for sharing this feedback, Aaron! We're happy to hear you had a quick and positive experience with our customer service. 🌟 -Veronica
Good service especially the mighty John
Good service especially the mighty John
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you so much for the great feedback, Srikar! We’re really glad to hear you received good service, and we love that John made such a strong impression. -Ayesha
The person named John is very nice to…
The person named John is very nice to us and answered all questions with patience and ended up having us good deal with the carrier.
6-05-2026
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We appreciate your kind words, Phebe! It’s great to hear John took such good care of you and answered everything clearly. ☺️ -Ayesha
God service keep it up.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Peter, thank you for your encouraging words. We’re glad to know you’re happy with the service and truly appreciate your support. Feedback like yours motivates us to keep delivering our best. -Manavata
The guy I spoke to was so friendly and…
The guy I spoke to was so friendly and very helpful very good customer service service . He sorted me a deal out which he explained everything to me and made everything very clear and the deal was just what I was looking for. One very happy customer .. thank you
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks so much for sharing this, Amanda! We’re delighted our advisor gave you the clarity and deal you wanted. Great to know you’re happy with the service. -Shivam
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Spencer! We’re delighted to know you’re happy with both the service and the value. Thank you for sharing this! ☺️ -Prabhjeet
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Agnieszka! We’re delighted Solomon provided outstanding support. Thank you so much for your fantastic 5⭐ review! -Neha
Jon helped me sort my new phone out and…
Jon helped me sort my new phone out and saved me money on my current plans
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Sue, really appreciate your feedback. Fantastic that Jon guided you through your new phone and found ways to reduce your costs. -Manavata
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