In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
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Excellent service today from Jon at Hill Street Middlesbrough store. Struggling to upgrade due to an issue on the three app and he sorted out both mine and my sons phone, and got us onto a new deal.... See more
Company replied
Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent... See more
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Luke was amazing, friendly, helpful and supportive couldn't ask for more from him , a big thank to you Luke
Company replied
Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
90 reviews
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Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Spencer! We’re delighted to know you’re happy with both the service and the value. Thank you for sharing this! ☺️ -Prabhjeet
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Agnieszka! We’re delighted Solomon provided outstanding support. Thank you so much for your fantastic 5⭐ review! -Neha
Jon helped me sort my new phone out and…
Jon helped me sort my new phone out and saved me money on my current plans
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Sue, really appreciate your feedback. Fantastic that Jon guided you through your new phone and found ways to reduce your costs. -Manavata
Emily was very helpful vedy good service
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi John, it's great to know Emily was helpful and made your experience a positive one. We appreciate you sharing your feedback. -Shivam
Great service staff made me feel very…
Great service staff made me feel very welcoming and dealt with my inquirey
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for sharing, Peter! 🎉 Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the feedback, Graham. Great to hear you had a polite and positive experience in store. -Ayesha
John was an absolute helpful and…
John was an absolute helpful and professional.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Elaine! Fantastic stuff. We're super glad to hear that John was perfect! Thanks for taking the time to leave this ⭐⭐⭐⭐⭐ review. -Kashish
Monira is a really amazing customer…
Monira is a really amazing customer service advisor, she listened to me and recommended all the suitable products to me. She’s super friendly and lovely
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Lovely to hear, Goodluck! Monira gave you the very best service throughout, and we’re so happy to know it. Wishing you all the very best ahead. 😊 -Ayesha
John was extremely helpful with helping…
John was extremely helpful with helping me get the right phone and plan. Even set up my new phone . Will definitely recommend and use again . 5 stars .
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Nicholas, we’re thrilled to hear this! 💙 John made everything smooth and hassle free by helping you get a great phone and plan. Thank you for sharing your experience, and it’s wonderful to know you’d recommend us. 😊 -Neha
Monira has been very helpful and…
Monira has been very helpful and insightful. I was relieved to have come here and figure out that I had nothing to worry about. Now we have WiFi in our home and we hope to continue getting this good service for as long as the Lord Jesus Christ permits. Thanks.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We’re so glad to know you felt supported and guided toward the right choice. 🌟 Your appreciation means a lot, and it’s wonderful to hear that the care provided by Monira made a difference for you. Thank you, Tj! -Kashish
Brilliant staff saved us a fortune…
Brilliant staff saved us a fortune thank you Emily and luke
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
That’s impressive 💫 We’re pleased that Emily and Luke offered such supportive help and made everything feel effortless 💙 Sending you plenty of good vibes ahead ❤️ -Arvind
Really good service
Really good service; pleasant staff :) helped me get what I needed :)
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Naomi, we’re pleased to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. We’re always here to help. -Neha
Came in and got a new SIM from Jon…
Came in and got a new SIM from Jon today who was very helpful
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We’re delighted Alissa, Jon’s helpful approach ensured everything was simple. Your feedback means a lot. -Suhaas
Reply from Three UK - 3Store Middlesbrough (Hill St)
Your kind words mean a lot, Mohsen. We’re glad Emily and the team could assist you so well. -Shivam
The staff went above and beyond to help…
The staff went above and beyond to help me. In particular katie and john . It was sn outstsnding experience.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Katie and John’s dedication makes unforgettable memories possible. Thank you, Dawn, for sharing your experience. Here’s to countless remarkable moments together. -Ashifa
Luke was very helpful
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Gordon, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Luke was friendly and helpful
Luke was friendly and helpful, to get my mum and I the best deal.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Superb! We’re delighted to hear that Luke took the time to guide you and your mum towards the right option. It’s great to know his support made the experience smooth and left you both feeling confident in your choice. 😇 -Prabhjeet
Very good service
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Paul, that’s awesome! We’re glad you had a positive experience. Thank you for this amazing 5⭐ review! -Veronica
Outstanding customer service and very helpfull
Outstanding customer service for all the staff in this store today. Very helpful and also got the answers that I needed thank you guys at 3 store in Middlesbrough. one happy customer thank you 😀
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We’re delighted our Middlesbrough store team made your visit so positive, Sarah. Your happiness inspires us to keep delivering outstanding service every day. -Suhaas
Luke hs been bery helpful
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Nicholas! Your kind words shine a light on Luke’s dedication and commitment to providing outstanding support. It’s wonderful to know his efforts made such a positive difference for you. -Manavata
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