In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
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Excellent service today from Jon at Hill Street Middlesbrough store. Struggling to upgrade due to an issue on the three app and he sorted out both mine and my sons phone, and got us onto a new deal.... See more
Company replied
Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent... See more
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Luke was amazing, friendly, helpful and supportive couldn't ask for more from him , a big thank to you Luke
Company replied
Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
90 reviews
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Reply from Three UK - 3Store Middlesbrough (Hill St)
Wow! Your amazing 5 ⭐ review truly made our day, Janine. We’re thrilled Luke delivered such an exceptional experience. We’re always happy to help 😊 -Suhaas
Full communications package
Needed a full package, 2xmobile phones, internet and portable WiFi… helped and well informed by John and the manager. Easy changeover from previous providers.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Tony, your reflections highlight the outstanding guidance provided by John and the manager. Their expertise and commitment ensured a seamless transition, making the entire process feel effortless and reassuring. -Manavata
Just like to say what a great help Jon…
Just like to say what a great help Jon in Boro store was today saving me money for a new phone it was so easy. Would recommend anyone to visit the three store.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Simon, for sharing your experience. We’re so pleased Jon at our Boro store was able to make things easy and help you save money on your new phone. Your feedback means a lot to us. 🙂 -Prabhjeet
Was attended to by Katie she was very…
Was attended to by Katie she was very helpful and fixed my phone
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi John, it’s brilliant that Katie took such good care of you and ensured your device was all sorted and ready to use. -Kishan
Really easy experience
Really easy experience. Emily in the Middlesbrough store was very friendly and helpful and matched a deal I found online. Highly recommend.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Hannah, we’re thrilled Emily in Middlesbrough store made things smooth and welcoming. Her commitment to finding the right choice shines and we truly appreciate your recommendation. -Suhaas
Thank you to Emily for her support when…
Thank you to Emily for her support when I arrived at the branch. I come in to sort my out of contract MiFi Hub and Emily sorted my out of date phone contract and saved me money aswell.
Thanks you Emily a credit to the team
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Very good service they always help me…
Very good service they always help me in here
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Raymond! It’s great to hear that you had a positive experience with our team and we appreciate you sharing your thoughts. ☺️ -Prabhjeet
Great service
I came into the store for help with my phone and an employee named "LUKE" helped with everything I needed.
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We’re delighted Luke was able to help you with everything you needed. Thank you for visiting our store, Joe! We’ll be happy to assist again anytime! ☺️ -Kashish
Staff
Staff were friendly, especially Emily (whom I’d spoken to on a different occasion) & Paola
Great welcoming
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Alison, we love it! 🎉 Emily and Paola will be overjoyed to know their support made your visit unforgettable and helped bring in a brilliant 5 ⭐ -Ashifa
Luke was very helpful today
Luke was very helpful today. Got all info required. Thank you
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent service by John and manager
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful
Very helpful, and quick
Polite and friendly
Pleasure do to business with.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Excellent customer service
Excellent customer service. Fast, easy and friendly.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello Jelly, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
Luck was fantastic he knew I was in a…
Luck was fantastic he knew I was in a rush and he was swift and courteous all the way thr ough explaining what I needed to do . Great service xx
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We're overjoyed you had such a terrific experience, Bev :) Thanks for a great review -Scott
Excellent help always and listens to…
Excellent help always and listens to what I have to say and if I dont they explain it to
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We're elated that you find our staff to be understanding and considerate, providing thorough answers for any questions you have, Christine :) Thank you for a great review -Scott
New Phones
We came to the store for advice and were so impressed with the service & knowledge came back for 2 phones & contracts.
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you for your 5 star review, Mr J, we are grateful that you visited our lovely store and left satisfied with your experience. We're honoured that you chose to get contracts with us and hope you love the new phones :) -Scott
Brilliant customer service
Brilliant customer service, Martin and Emily were very helpful with some great deals :)
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Martin helped with everything that was…
Martin helped with everything that was needed and made us aware of all deals available.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Knowledgeable and friendly great servicestaff
Knowledgeable and friendly staff
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey.
Thanks! Your review is really appreciated. -Pete
Astounding Service
Great experience Paula, from Spain was great helping me track down issues with my account.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Fantastic, Mark :) We're so pleased Paula was able to help investigate your issue. Thank you for sharing -Scott
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