In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
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Excellent service today from Jon at Hill Street Middlesbrough store. Struggling to upgrade due to an issue on the three app and he sorted out both mine and my sons phone, and got us onto a new deal.... See more
Company replied
Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent... See more
Company replied
Luke was amazing, friendly, helpful and supportive couldn't ask for more from him , a big thank to you Luke
Company replied
Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
90 reviews
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Martin was absolutely amazing and super…
Martin was absolutely amazing and super helpful
He gave me the best advice for my situation and was very clear communicating it
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for this fantastic 5⭐ review, Rahimah. We appreciate you taking the time to send this over! Well done Martin 🎉 -Jade
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Great experience
Great experience, came in to upgrade my internet and came out with a cheaper phone contract and internet
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
The experience was amazing
The experience was amazing. Emily was very helpful and educated me about everything I needed to know.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for this fantastic 5⭐ review, Nomazulu. We really do appreciate you taking the time to send this over! Great work Emily 🎉 -Jade
Thank you for all the help from all the team
Thank you for all the help from all the team!
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello Wurry, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I have a very good experience with 3
I have a very good experience with 3. I had a problem with my wifi adapter and I have came to three and infrom them I need the replacement today because its urgent I have an teams interview today. They arranged me the adapter from the near three shop and it works wells
thank you three
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for this fantastic 5⭐ review, Hemalatha. We really do appreciate you taking the time to send this over! Great work team 🎉 -Jade
Very helpful and knowledgeable
Very helpful and knowledgeable. Also very polite.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Perfect customer service
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
helpful
i came in with my dad, who struggled with phones and technology martin, the store manager was very very helpful and kind and gave us reassurance on our deals and helped us save money which made my dad very happy !!! lovely guy who you can see wants the best for his costumers and is very good with explaining things and being helpful
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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