Fantastic people that go the nth degree to help! Lucia is amazing! Very friendly and helpful, well worth a visit to the Newmarket store!
Company replied
Location
Switch locationUnit 72 The Guineas Shopping Centre, CB8 8EQ Newmarket, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lucia and Addison were initially helping me purchase a new phone and contract. Despite the abrupt change to the purchase with it just being the sim plan, they were very accommodating to the sudden c... See more
Company replied
Friendly, nice and informative
Company replied
Tegan was extremely helpful and patient, my phone was dancing around, Tegan explored different options but I did need a new phone, my phone was quite old and had done well tbh. Thank you Tegan for al... See more
Company replied
Company details
About Three UK - 3Store Newmarket
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 72 The Guineas Shopping Centre, CB8 8EQ, Newmarket, Midlands, United Kingdom
- 01638662503
4.8
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Immanuel was very very helpful and…
Immanuel was very very helpful and patient with me. He made sure to inform me on everything I was getting and what to expect. I appreciate the friendliness of the staff as well.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Spreading joy and happiness every day is what we love, Kameron. Hearing that Immanuel made your visit special fills us with pride. It was a pleasure taking care of you! -Ashifa
Excellent service
Excellent service. Immanuel helped me upgrade in store, treated me well.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for sharing, Susan! 🎉 Immanuel clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Tegan was extremely helpful and…
Tegan was extremely helpful and patient, my phone was dancing around, Tegan explored different options but I did need a new phone, my phone was quite old and had done well tbh. Thank you Tegan for all your help and support and making my life a little less stressful! 😊
Pam Baynes
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
What a beautiful note, Mrs. Baynes. Tegan’s attentive support and calm presence clearly transformed the whole experience into something lighter and more reassuring. Her effort and care really stand out. -Manavata
I love how everything is so quick here
I love how everything is so quick here! In and out in 5 minutes to set my home internet. Everything explained clearly.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi there, we’re happy your broadband setup was so quick. It’s great to know our team provided clear details to make the process smooth. -Suhaas
Very friendly and helpful.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
That’s fantastic to hear, Zoltán. We’re so pleased our team provided such a welcoming and supportive experience for you 🌟 -Arvind
Mica was super helpful and…
Mica was super helpful and understanding of all my questions relating to getting a sim and the 3 app, would recommend
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey Ben. We’re delighted Mica were able to help and make sure you got everything you needed during your visit. Feedback like this really makes our day. ☺️ -Prabhjeet
Lucia and Mica were very helpful and…
Lucia and Mica were very helpful and patient. Great experience overall. Thanks for everything.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Barley, thank you for sharing! It’s great to know Lucia and Mica’s patience and guidance created a smooth, positive experience for you. -Suhaas
Reply from Three UK - 3Store Newmarket
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Immanuel was absolutely fantastic
Immanuel was absolutely fantastic. His product knowledge is superb and his customer service is exemplary. I will be referring all my friends
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Kaleb, your words truly brighten our day! 🎊 Immanuel’s patience and care reflect the kind of service we strive for, and it’s wonderful to see that recognised. Wishing you a fantastic day 😊 -Neha
The customer service was exceptional
The customer service was exceptional
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thank you, Kayla! It’s wonderful our team made your experience feel seamless. We're always happy to help 😊 -Suhaas
Immanuel saved the day!
My tablet wasn't working so I came to three, Immanuel then sat with me for nearly an hour helping me sort out the issue, I'm very pleased with his work today!
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thank you for sharing this wonderful feedback. Immanuel’s patience and dedication truly shine, and we’re delighted he was able to get everything back on track for you. It’s great to know you left feeling supported and reassured. -Manavata
Super helper Three
Helped me better than i could have ever expected. Thank you
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
That’s amazing to hear! We’re so glad the support went above and beyond your expectations, your appreciation truly makes our day, Terry! 🥰 -Kashish
Reply from Three UK - 3Store Newmarket
Thanks for the review, Kaz! We’re thrilled our team gave you great service and friendly guidance in store. 🎉 -Neha
Immanuel was very helpful and got my…
Immanuel was very helpful and got my account set up quickly. Also helped with questions about using Wise for payment.
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Ben, we’re delighted to hear Immanuel provided such knowledgeable and welcoming assistance, carefully walked you through each detail, and made your account setup quick and stress free 😊. Your kind words mean a lot to us. -Neha
We had a great costumer service…
We had a great costumer service experience at the Three store in Newmarket very knowledgeable and fast service and extremely kind and helpful.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey there, that’s awesome! 🎉 We’re glad you were provided such excellent support at our Newmarket store. 😊 -Veronica
Reply from Three UK - 3Store Newmarket
Lovely feedback, Aj 🌟 It’s great to know our team left you feeling confident and happy 🙌 💙 -Shivam
Reply from Three UK - 3Store Newmarket
Amazing, Thad. It is brilliant to hear that you had such a great experience. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Emmanuel was the shittttt
Emmanuel was the shittttt , very wonderful and helpful
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi Eme. thank you for your amazing feedback! We’re so glad Emmanuel was able to give you such wonderful support and make your experience a positive one. ☺️ -Prabhjeet
Addison is absolutely fabulous!
Addison is absolutely fabulous and so very patient. I had so many questions, and she was very knowledgeable and helpful. She deserves a raise! Excellent customer service!
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi there, your kind words and 5 ⭐ review truly made our day. Delighted to know Addison offered the level of care that made a real difference 💛 -Arvind
Mica at three Newmarket was really…
Mica at three Newmarket was really great and helpful, I ended up taking two contract at an unbeatable price 🤩
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Redouane, thank you for your kind words! We’re delighted to hear that Mica at Three Newmarket made your experience fabulous. Have a lovely day! 😊 -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.