Fantastic people that go the nth degree to help! Lucia is amazing! Very friendly and helpful, well worth a visit to the Newmarket store!
Company replied
Location
Switch locationUnit 72 The Guineas Shopping Centre, CB8 8EQ Newmarket, Midlands, GB
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Lucia and Addison were initially helping me purchase a new phone and contract. Despite the abrupt change to the purchase with it just being the sim plan, they were very accommodating to the sudden c... See more
Company replied
Friendly, nice and informative
Company replied
Tegan was extremely helpful and patient, my phone was dancing around, Tegan explored different options but I did need a new phone, my phone was quite old and had done well tbh. Thank you Tegan for al... See more
Company replied
Company details
About Three UK - 3Store Newmarket
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 72 The Guineas Shopping Centre, CB8 8EQ, Newmarket, Midlands, United Kingdom
- 01638662503
4.8
Excellent
66 reviews
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Reply from Three UK - 3Store Newmarket
Johnathan, thank you for your kind words! We’re thrilled you had such a great experience. -Suhaas
Great support
Absolutely, I came quite distressed due to my WhatsApp hacking, and I was helped very thoroughly with great intent and made so much reassured. Addison spent over 3 hours with me going through each step and I'm very greatful for her support.
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Immanuel was wonderful
Immanuel was kind, patient, and knowledgeable. We’re very happy with their services.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thank you, Erin! We’re glad Immanuel’s patience and expertise made your experience excellent. -Suhaas
Immamuel was very knowledgeable
Immamuel was very knowledgeable, patient and pleasant to talk to.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for the fantastic review, Suzanne! We appreciate you sharing your experience, and it’s wonderful to hear that Immamuel provided you with outstanding care. -Neha
Personnel was very helpful and…
Personnel was very helpful and knowledgeable. They helped me get the best deal!
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks, Britney! It’s fantastic to know our team supported you every step of the way and helped you secure a better deal. Here’s to great things ahead! 😃 -Ayesha
EPIC!!!
EPIC!!!! Mica and Lucia were awesome and I have never been more taken care of by a carrier team, I really appreciate them.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
✨ Boom, what an awesome message, Nicole! 😄 We’re so happy Mica and Lucia made you feel so well looked after. Thanks for the amazing feedback! 🎉 -Veronica
Immanuel helped me with my Sim card…
Immanuel helped me with my Sim card that was having issues and he was excellent help!
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Seamless..
Had to upgrade my family plan and Emanuel explained everything, updated both lines and I was out the door in 10 minutes!
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey there, it’s wonderful to hear that Emanuel 🎊 made your experience truly remarkable. Thank you for taking the time to leave an incredible 5 ⭐ review! -Suhaas
it was super easy and convenient to get…
it was super easy and convenient to get what i was looking for. I also had really great help from the techs.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Wonderful service
Wonderful service! Got my wife and I set up on an eSIM plan as we are from the States.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey Jared, that’s wonderful! We’re so glad that everything worked out perfectly for you both. Thank you for the amazing 5⭐ review! -Veronica
They made it extremely easy to get our…
They made it extremely easy to get our accounts set up and gave a great deal!
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Woohoo 🎉 Hannah, we love hearing feedback like this 🌟 We’re glad our team made the setup simple and offered great value 😊 -Arvind
Best phone shop
I always visit the store in Newmarket and I am helped by Lucia. The staff provide excellent customer service and always spend time explaining things. I would definitely recommend it.
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Tegan did an amazing job helping us…
Tegan did an amazing job helping us setup our eSIM and Broadband. She was super informative and helpful throughout the process allowing us a smooth transition. I recommend Three and going through her for setting up.
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Thank you for your 5 ⭐ review, Tristin! We’re delighted Tegan provided outstanding guidance and ensured everything was seamless from start to finish. -Shivam
Really great and friendly staff
Really great and friendly staff. Always helpful and help our military guys. Never a bad experience.
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for your 5 ⭐ review, Jake, and it's lovely to hear that you enjoyed great customer service from the team. We appreciate you taking the time to share this with us 🎊. -Michael
Mica was super helpful and made the…
Mica was super helpful and made the process to get wifi for my new dorm room easy.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Hello Barrett, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Polite knowledgeable and personable…
Polite knowledgeable and personable person served who gave excellent advice and service
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi Roy, your 5 ⭐ review truly made us smile. We’re so glad you had an excellent experience. Wishing you a fantastic day ahead. -Arvind
Helped me to set up my phone.
Helped me to set up my phone.
Thank you so much Lucia.x
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
The customer service was exceptional
The customer service was exceptional, the staff were patient, friendly and extremely knowledgeable and helpful
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Thank you for a really kind review, Diane, that's brilliant :) -Scott
Mica was absolutely wonderful
Mica was absolutely wonderful. Very helpful and friendly thank you
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Tegan was great put a smile on my face…
Tegan was great put a smile on my face and was so helpful great staff
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for this amazing 5⭐ review, Jack. We really do appreciate you taking the time to send this over! Great work Tegan 🎉 -Jade
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