In the store today with Mark and he got me set up with a cracking deal on a new phone. I never felt any pressure to pick a particular plan and we discussed various options, both higher and lower tha... See more
Company replied
Location
Switch locationUnit 21 The Abbey Centre, Longwood Road, BT37 9UH Newtownabbey, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the 3 phone shop in the Abbey centre today and was dealt with by Andy who I found to be very informative, knowledgeable in his role and carried out my request with ease. We ended up purchasi... See more
Company replied
I came in to price for a new iPhone as I was due an upgrade. I received great customer service where I was informed of my contract options and went through my previous contract to see if I required an... See more
Company replied
Absolutely brilliant experience with Three from start to finish! I recently purchased a new phone and the whole process was seamless, quick, and hassle-free. The staff were incredibly helpful, knowled... See more
Company replied
Company details
About Three UK - 3Store Newton Abbey
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 21 The Abbey Centre, Longwood Road, BT37 9UH, Newtownabbey, North, United Kingdom
- 02890851615
4.9
Excellent
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gareth was the best
Gareth was the best. Highly recommend everyone in the store. We when to O2 first but Colin was simply not interested… Go Three
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey William! What a sweet 5 star rating! Gareth is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Kashish
Gareth is best!
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Annie, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Gareth. -Prabhjeet
Reply from Three UK - 3Store Newton Abbey
Wow, we absolutely love hearing this, Gary! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Lois was excellent personable excellent communicator making whole process easy.r
Lois was excellent personable excellent communicator and very knowledgeable making the whole process straightforward and easy
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Amazing, Gavin! We’re thrilled Lois made your experience excellent. 🎊 Thank you for sharing such an outstanding 5 ⭐ review. -Suhaas
Excellent service from both Sales assistants
Excellent service from both
sales assistants in the Three store at the Abbey Centre in Newtownabbey, as always.
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Thank you for sharing such lovely feedback, Peter. It’s great to hear that our two staff members at the Abbey Centre in Newtownabbey provided amazing support during your visit. 😊 -Veronica
Great experience
Fabulous experience from Gareth at this shop. Got a great deal! Thanks very much
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Boom 💥 Brian, love hearing this! Gareth offered calm, steady support and helped you secure a deal that landed just right. Wishing you many great moments ahead ✨ -Arvind
Both Muhammad and Andy super helpful…
Both Muhammad and Andy super helpful and made experience easy again. My 6 years coming to this abbeycentre store always been easy and enjoyable
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey David, it’s fantastic to hear that the Abbey Centre store continues to be your go‑to. Muhammad and Andy kept that tradition alive with another seamless experience, and we’re grateful for your continued trust. -Ashifa
Relaxed and calm experience
Relaxed and calm experience! Quick service with knowledgeable staff member. Recommend in person interaction rather than online.
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hello Brenda, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I'm very happy with the surveys Andy…
I'm very happy with the surveys Andy has happy me so I would recommend him to anyone needing help thank you Andy.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
We’re so glad to know you felt supported and guided toward the right choice. 🌟 Your appreciation means so much, and it’s wonderful to hear that Andy’s care made a difference for you. Thank you, Mark! -Kashish
Lois has been most helpful in setting…
Lois has been most helpful in setting up a new phone
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Thank you, Ruth! We are thrilled Lois’s support turned your setup into a simple process. Your feedback means a lot to us. -Suhaas
Good and reliable service
Good and reliable service, professional approach to the client, very happy
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Marcin, thanks for posting. Great to hear the team were polite and helpful, and that everything went smoothly. -Kishan
Tina was a brilliant help today in…
Tina was a brilliant help today in store. Really friendly and helpful.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hello Jenna, it's good to hear that your visit was such a pleasant experience and that Tina’s welcoming approach made everything easy for you. -Kishan
Reply from Three UK - 3Store Newton Abbey
Hey Jackie, we love it! Garath will be overjoyed knowing the support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa
Hopefully with my questions
Very helpful and personal while still maintaining a professional attitude
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey Azure, that’s awesome! We’re glad you had a positive experience. Thank you for this amazing 5⭐ review! -Veronica
Lois was really informative
Lois was really informative. Helped me get the best deal. Excellent service! Thank you
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi there, it’s great to hear that Lois provided such a thorough and rewarding experience. Having a team dedicated to securing the right value for our users is exactly what we strive for, and we’re glad you received such top-tier support. -Kishan
The staff were lovely and helpful I…
The staff were lovely and helpful I literally walked away from an 02 store and went to three instead due to thr better offers and staff approachability
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Andrea. We’re so pleased to hear our team’s friendly approach and great offers made you feel comfortable choosing us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
I was in store yesterday with Gareth
I was in store yesterday with Gareth, he couldn’t have been more helpful. Went through everything with me and wasn’t annoyed when I asked him a million questions. A credit to the store
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Eoin. It’s great to hear Gareth gave you such patient and thorough support, answering all your questions with ease. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Reply from Three UK - 3Store Newton Abbey
Hi Brian, we’re pleased to hear you had such a positive experience with our team. It’s brilliant to know we could offer you a value-packed option and get everything sorted for you quickly. -Kishan
The staff were very helpful
The staff were very helpful, came in and got a phone and a tablet and they were great
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Niall, thank you for your outstanding 5 ⭐ review! We're thrilled to hear that our team made your experience epic and helped you secure the best deal. Have a wonderful day! -Afaq
Explained everything really well and…
Explained everything really well and helpfull
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hello Rhys, we’re happy to hear that you had a great experience with us. Thank you so much for the review! -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.