Three UK - 3Store Newton Abbey Reviews 

68
TrustScore 5 out of 5

4.9

Unit 21 The Abbey Centre, Longwood Road, BT37 9UH Newtownabbey, North, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

In the store today with Mark and he got me set up with a cracking deal on a new phone. I never felt any pressure to pick a particular plan and we discussed various options, both higher and lower tha... See more

Company replied

Rated 5 out of 5 stars

The staff in 3 Abbeycentre were and always have been very helpful with both explaining their plans/products/services As well as trying to help get you the best deal I will happily keep returning t... See more

Company replied

Rated 5 out of 5 stars

I visited the 3 phone shop in the Abbey centre today and was dealt with by Andy who I found to be very informative, knowledgeable in his role and carried out my request with ease. We ended up purchasi... See more

Company replied

Rated 5 out of 5 stars

Called in today for an issue with my handset and Andy couldn't have been more helpful, he had the handset ready to go again in no time at all. I'm been here several times and they are always willing t... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Newton Abbey

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 21 The Abbey Centre, Longwood Road, BT37 9UH, Newtownabbey, North, United Kingdom

  • 02890851615

4.9

Excellent

TrustScore 5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(68)

32,223 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful Andy is a great help in…

Very helpful Andy is a great help in the Three shop with us being older and not great with technology 10/10.

November 12, 2025
Unprompted review
Three UK - 3Store Newton Abbey logo

Reply from Three UK - 3Store Newton Abbey

That's really wonderful to read, Joan. We're glad you felt comfortable and that Andy was able to explain everything in a clear intuitive way :) -Scott

Rated 5 out of 5 stars

Amazing staff

Amazing staff, super helpful very happy customer

November 7, 2025
Unprompted review
Three UK - 3Store Newton Abbey logo

Reply from Three UK - 3Store Newton Abbey

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Rated 5 out of 5 stars

Absolutely brilliant experience from mo

Absolutely brilliant experience with Three from start to finish! I recently purchased a new phone and the whole process was seamless, quick, and hassle-free. The staff were incredibly helpful, knowledgeable, and genuinely took the time to guide me toward the best deal for my needs without any pushy sales talk.

November 7, 2025
Unprompted review
Three UK - 3Store Newton Abbey logo

Reply from Three UK - 3Store Newton Abbey

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Great service

Very helpful, informative and couldn't do enough for me.

November 4, 2025
Unprompted review
Three UK - 3Store Newton Abbey logo

Reply from Three UK - 3Store Newton Abbey

Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Renewed our contracts without any…

Renewed our contracts without any issues and cheaper. Also got a sim for my mifi , another great deal.

November 3, 2025
Unprompted review
Three UK - 3Store Newton Abbey logo

Reply from Three UK - 3Store Newton Abbey

Thanks for this amazing 5⭐ review, William. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Had a great experience at the three…

Had a great experience at the three store in the abbey center today. I had a question about my bill and Mo and Andy couldn't have been more helpful in answering my questions and helping. 5* service.

November 2, 2025
Unprompted review
Three UK - 3Store Newton Abbey logo

Reply from Three UK - 3Store Newton Abbey

Hi Ciara, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Best service

Quick and great service

November 1, 2025
Unprompted review
Three UK - 3Store Newton Abbey logo

Reply from Three UK - 3Store Newton Abbey

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look