Was on the search for a home broadband, went to the 3 store was met by a great young lady named Vee who was very good at her job and very knowledgeable, she even showed me what was on offer from other... See more
Company replied
Location
Switch locationUnit 22, Weston Favell Shopping Centre, Weston Favell, NN3 8JX Northampton, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you need a helpful and friendly person to help sort out all your mobile phone problems, then Josh and Erica are brilliant. They sorted my problems with ease!
Company replied
Josh was fantastic. So helpful and patient with my 80 year old father. Helped us to sort broadband and mobile package. True legend. Expert advice. Amazing customer service 👏
Company replied
Excellent service, staff are extremely friendly and willing to go the extra mile to make a customer happy. I needed to make several contract changes, not a straightforward visit, each was clearly e... See more
Company replied
Company details
About Three UK - 3Store N'hampton(W'ton Favell)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 22, Weston Favell Shopping Centre, Weston Favell, NN3 8JX, Northampton, South, United Kingdom
- 01604410333
4.9
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh the manager was outstanding
Josh the manager was outstanding. Helped Me sort broadband and advice on old contract that was years out of date
February 17, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Thank you for sharing this, Maggie! 😊 It’s great to hear that Josh provided outstanding support with your broadband and guidance on your contract. 🙌 -Veronica
Perfdct service from Manager Josh
February 13, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Thanks a lot for this, Yvonne! Josh always takes his time to make sure everything makes sense, and it’s wonderful to hear he supported you so well. 😇 -Ayesha
Vee was fantastic just like last time
Vee was fantastic just like last time
Give her a pay raise
February 12, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hello Mark, it’s wonderful to know Vee delivered another outstanding experience. Your kind words mean so much. -Suhaas
Great service from Maisy
February 11, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hi Sharon. We’re so pleased to hear Maisy gave you such great service. Thank you for your kind words! ☺️ -Prabhjeet
Excellent service from Mahdi
Excellent service from Mahdi, explained everything well and clear of my new phone.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hi there, fantastic to know Mahdi guided you through your new phone with such clarity. Thank you for your valuable feedback. -Suhaas
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hey there, that’s awesome! We’re glad you had a positive experience. Thank you for this fantastic 5⭐ review! -Veronica
Very good information given to us to…
Very good information given to us to day and we will be back to sort out our phones
February 9, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Thanks so much, Michelle! 🌟 We’re thrilled you had a positive experience and that the information helped. 📱 We’ll be glad to welcome you again when you’re ready to sort your phones. 😊 -Shivam
I was really happy with the help from…
I was really happy with the help from Josh sorted out my mobile, friendly service, Thanks Eric.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Lovely to hear, Eric, that Josh provided you with the very best service throughout and even sorted out your mobile issue. We’re so happy! Wishing you all the very best ahead 😊 -Ayesha
Ioana from Three Weston Favell
Ioana was very patient with me, she managed to sort phone and watch for me - considering all the troubles with ID she solved the problem quickly. Very happy
January 30, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Your message is a gift! 🌈 Ioana’s thoughtful help turned what could have been a challenge into a joyful moment. We’re grateful, Marzena, that you shared this 5 ⭐ experience. -Ashifa
Fantastic service today
Fantastic service today, very friendly and helpful,😊
January 28, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hey Lynette, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Thanks for sharing your joy, Linda. We’re so glad you left feeling happy and confident! 🎊 Here’s to great things ahead! 😃 -Ayesha
Josh great customer service very…
Josh great customer service very patient all problems sorted with a smile
Made day
!!
January 25, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Geoffrey, you just made us smile big time! 😄 Josh’s patience and positivity turned problem solving into pure joy. We’re glad he brightened your day. Here’s to many more happy moments! 🥰 -Ayesha
Very helpful staff.
The young man that assisted both myself and my mum, was patient, polite and very helpful.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Bravo, Miss. Neale! 🎊 We’re happy to hear that our team member made the experience fantastic for you and your mum. Thanks for the awesome 5 ⭐ review! -Afaq
Josh was very helpful and couldn't…
Josh was very helpful and couldn't fault the service I received
January 17, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Thank you for taking the time to share this, Julie! 😊 It’s great to hear that Josh’s support made everything run so smoothly. ✨ -Veronica
Service from Mali
Amazing costumes served really happy with my purchase 
January 10, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Wow, we absolutely love hearing this, Caroline! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day 😊 -Suhaas
After having trouble with an upgrade…
After having trouble with an upgrade order over the phone, the staff in store were extremely helpful.
January 6, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Thank you for the review, Wayne! We’re glad our store staff made your experience easy and welcoming. Have a wonderful day! -Afaq
Knowledgeable staff,lovely and…
Knowledgeable staff,lovely and friendly, helped me out with all my questions.
Very pleased with the service, would recommend.
January 3, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very good customer service
Very good customer service , explains everything very well ! Good job!
December 15, 2025
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Thanks for your feedback, Jovita, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Excellent service
Excellent service, staff are extremely friendly and willing to go the extra mile to make a customer happy.
I needed to make several contract changes, not a straightforward visit, each was clearly explained to me to make an informed choice.
Many thanks
December 6, 2025
Unprompted review
Reply from Three UK - 3Store N'hampton(W'ton Favell)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.