Friendly and helpful although advised I would need to contact customer services by phone to discuss my contract as went through them . Advised I have already got roaming on my package so didn’t nee... See more
Company replied
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See what reviewers are saying
Rani/Dante, Great advisor support from both these guys. Unfortunately because my home address doesn’t have 5G coverage we couldn’t take out a contract. Please get 5G up and running in TN15 post cod... See more
Company replied
Mohammed's customer service was very good. He answered all my queries and resolved all the issues I had today
Company replied
Excellent customer service Only had to wait a few minutes to see Nathan. He was helpful in every way and a very nice man. Patient in finishing off a broadband order that could not be done on-line a... See more
Company replied
Company details
About Three UK - 3Store Orpington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
217-219 High Street, BR6 0NZ, Orpington, South, United Kingdom
- 01689825995
4.9
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quality service
Nathan was great, helped my family with a great deal.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
David, we’re delighted Nathan could make everything simple and ensure your family got the best deal. We hope to see you again soon! 😊 -Ayesha
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Products that meet our needs
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Wow, we absolutely love hearing this, Davinia! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day. -Afaq
Fantastic customer experience
Fantastic customer experience, Patryk helped me with every request, knowledgeable
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
3rd contract renewal!
Adam was very good. Assisted us and helped us finding our options that really works for us. Happy as well that the broadband comes with parental controls! Always grateful with the service from 3 and the customer service.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Joyce, thank you for this amazing 5 ⭐ review. We’re delighted to hear that Adam was able to support you every step of the way in finding what you needed. We hope you have a wonderful day! 😊 -Prabhjeet
Outstanding Service
Patryk was absolutely outstanding. Researched & sorted out the best new deal for me. Explained each step thoroughly as we went along. So helpful & patient.
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with Patryk. I'm sure they'll be thrilled to see this -Maxine
Nathan in Orpington outlet has been…
Nathan in Orpington outlet has been very accommodating,l and helpful answering my queries. Such a good chap!👍🏼
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Adam was top quality on my recent visit…
Adam was top quality on my recent visit to the Three store in Orpington. 10/10
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Daniel, that’s brilliant! We’re thrilled to hear Adam delivered an exceptional experience at our Orpington branch. Thanks a ton for this lovely 5⭐ review! -Veronica
The man who delt with me was fantastic…
The man who delt with me was fantastic really helpful went though every thing went above and beyond. Fantastic service. Nathan gets 5 and Neil was a great support as well please use thus shop x
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Merry Christmas
Nathan was an absolute star, resolved my query without any issues. Customer service over the phone needs to be more like the service in store!
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Came in to the store in Orpington high…
Came in to the store in Orpington high street at free and was welcome in made it full nice buy the lads see a man called Adam he was so helpful and polite and help set everything up top lad well recommended
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Adam was very helpful and kind thank…
Adam was very helpful and kind thank you for your help
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Fantastic, we're glad that Adam gave you great support :) Thank you for your review, Andrea -Scott
Quick and great service
Quick and great service
Neil was fantastic
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Very supportive and helpful staff
Nathan and his colleagues were very supportive and helpful. They helped me find the right deal that best suits my needs and is affordable and gave detailed explanations.
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
This is what we like to hear, Nkemjika. Thanks for the 5⭐ review! Great work Nathan and team 🎉 -Jade
Easy very professional great product…
Easy very professional great product information
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
We're pleased you found the experience smooth and efficient, Trevor :) -Scott
Neil and Nathan helped me out with…
Neil and Nathan helped me out with phone and alerted it out for me
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Neil and Nathan were lovely and really…
Neil and Nathan were lovely and really helpful and very professional
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Nathan and Neil
Nathan and Neil were very accommodating to my needs and helped me through every step of the process
Highly recommend my new dynamic duo
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Nathan helped us with our upgrade.very…
Nathan helped us with our upgrade.very helpful and friendly! Highly recommend!!
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Jade, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Excellent Three Store, Orpington
I visited the Three Orpington store a couple of times this week - finding Nathan (who subsequently dealt with my purchases in a friendly, very efficient manner), Adam (who advised me of availability to suit my needs and a contract instead of PAYGO for my phone) and Steve, the Store Manager, excellent to deal with throughout. I would highly recommend a visit to the Three Orpington Store for knowledgeable advice in a comfortable environment. As a senior citizen I much appreciated their attention to detail provided in a respectful way.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for your feedback, Stanley, and it's lovely to hear that you enjoyed great customer service from the team during your store visits. We appreciate you taking the time to share this with us. -Michael
Excellent service provided by Adam at…
Excellent service provided by Adam at the Orpington branch. My knowledge on anything to do with phones is very basic but Adam clearly explained things to me. I was very satisfied with the service provided.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Adam during your store visit. We appreciate you taking the time to share this with us. -Michael
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