Three UK - 3Store Orpington Reviews 

85
TrustScore 5 out of 5

4.9

217-219 High Street, BR6 0NZ Orpington, South, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very welcoming with a smile. Got what l needed and solved my problems Rani and Mohammed helped. Excellent Customer Services in this store.

Company replied

Rated 5 out of 5 stars

Excellent customer service Only had to wait a few minutes to see Nathan. He was helpful in every way and a very nice man. Patient in finishing off a broadband order that could not be done on-line a... See more

Company replied

Rated 5 out of 5 stars

I love this store! When I’m in Orpington I always seek it out and find the people incredibly helpful and generous with their time and today i had the pleasure meeting with Rani, Mo and Steve and left... See more

Company replied

Rated 5 out of 5 stars

Staff (Nathan & Dante) were excellent, answered my questions and helped me to make an informed choice about an eSIM, thank you

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Orpington

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 217-219 High Street, BR6 0NZ, Orpington, South, United Kingdom

  • 01689825995

4.9

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(85)

29,608 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very welcoming with a smile

Very welcoming with a smile. Got what l needed and solved my problems Rani and Mohammed helped. Excellent Customer Services in this store.

July 13, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Hi Lainey, thank you for the brilliant 5⭐ review. We’re happy to hear that Rani and Mohammed provided exceptional support and ensured everything you needed was taken care of at our store.
– Three Social Media Team

Rated 5 out of 5 stars

Nathan was very helpful

Nathan was very helpful. He provided me with a great deal and supported me with an issue I had on my phone. Best service I’ve ever had in this branch.

July 10, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Your shout‑out is WOW ✨ Ken. We’re delighted Nathan’s expert support helped with your device concern while securing excellent value, and it’s wonderful to know this stands out as your best experience at the branch 🌟

- Three Social Media Team

Rated 5 out of 5 stars

Nathan was very helpful and helped with…

Nathan was very helpful and helped with the Three app for firsr time.

July 2, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Thanks for sharing this, Mohamed. It’s great to hear Nathan made your first time using the Three app easy and clear. We’re really pleased the setup went so smoothly for you.
— Three Social Media Team

Rated 5 out of 5 stars

10/10 customer service

Nathan was a great help. He was quick to fix an issue on my phone even though I am 02 customer. I will move to Three when my contract is finished just because of the service I was given!

June 28, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Stephen, we’re really pleased Nathan could sort the issue on your phone with such efficiency. Your kind words and future loyalty mean a lot.
— Three Social Media Team

Rated 5 out of 5 stars

Mohammed was a huge help

Mohammed was a huge help, thank you!

June 29, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Hi Ryan, thank you for your kind words. We’re thrilled Mohammed’s support stood out and made a real difference for you.
Three Social Media Team

Rated 5 out of 5 stars

Staff (Nathan & Dante) were excellent

Staff (Nathan & Dante) were excellent, answered my questions and helped me to make an informed choice about an eSIM, thank you

June 28, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Yay, Sunil! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Nathan and Dante is truly awesome! 😎 — Three Social Media Team

Rated 5 out of 5 stars

The support and understanding of both…

The support and understanding of both Nathan & Rani at the Orpington Three shop was excellent and very helpful.

June 24, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Hey Elgar! Thank you so much for ⭐⭐⭐⭐⭐ review about Nathan and Rani! Hope you have a wonderful day 🙂 — Three Social Media Team

Rated 5 out of 5 stars

Rani was very good work very hard to a…

Rani was very good work very hard to a sure the problem was resolved 5*

June 16, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Hi Aaron, we are delighted to hear about your pleasant experience. It is great to know that Rani provided such dedicated support and made sure everything was completely sorted out for you. -Shivam

Rated 5 out of 5 stars

Rani pWhat a pleasure it was,he solve…

Rani pWhat a pleasure it was,he solve all my promblems.

June 15, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Hey Richard, that's brilliant! We're super happy to hear that Rani gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet

Rated 5 out of 5 stars

I've got the best experience from a…

I've got the best experience from a person which he is on his training.
The guy found me the best deals and done he's best for me.
I do i appreciate his service 🙏

June 7, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Such a joy to read this, Kosta 💫 We’re delighted that our colleague brought such dedicated effort and focused support while training, helping you find the right fit 💫 -Arvind

Rated 5 out of 5 stars

I do appreciate the care and service…

I do appreciate the care and service given to me. All the staff are good 👍 keep it up. Thanks.

June 5, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Hi Isata, thank you for your kind words. It’s great to know the team made your experience a positive one. -Suhaas

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Only had to wait a few minutes to see Nathan. He was helpful in every way and a very nice man. Patient in finishing off a broadband order that could not be done on-line and required either a telephone call (lines not open on a Saturday) or a store visit.
Pleased to see that Three had a High St presence, rather than being ‘out of town’.

May 30, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Hi there 👋 Thanks for sharing your feedback. We're pleased Nathan used his prompt patience and stellar care to finalize your broadband order smoothly when digital options failed. Knowing our high street location made your visit so accessible is fantastic, and we hope you thoroughly enjoy your connection 💻 ✨ -Arvind

Rated 5 out of 5 stars

Rani was very quick and helpful and was…

Rani was very quick and helpful and was able to fix my phone with no issues would recommend

May 30, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Thanks a ton, Glen 🎉 We're thrilled Rani used her prompt expertise to sort your device flawlessly and earn your stellar recommendation. Enjoy every moment with it 😊 -Arvind

Rated 5 out of 5 stars

Very helpful from mo great people

Very helpful from mo great people

May 28, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

This absolutely brightened our day. Mo will love knowing their help meant so much 💕 -Ayesha

Rated 5 out of 5 stars

Mo was Very helpful sorted everything…

Mo was Very helpful sorted everything we needed out with no problems

May 28, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Wow, Connor! 🎉 It’s wonderful to hear that Mo made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! -Neha

Rated 5 out of 5 stars

I love this store

I love this store! When I’m in Orpington I always seek it out and find the people incredibly helpful and generous with their time and today i had the pleasure meeting with Rani, Mo and Steve and left the shop once again smiling and would come again!

May 19, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

That’s wonderful to hear, Marian! A big shoutout to Rani, Mo and Steve at our Orpington branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica

Rated 5 out of 5 stars

Excellent service from Nathan and Mo

Excellent service from Nathan and Mo

May 17, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

Really appreciate your review, Peter. Nathan and Mo take real pride in offering clear, friendly, and helpful service, and it’s great to hear that came across so well. Thank you for sharing your experience. -Manavata

Rated 5 out of 5 stars

Thanks Mohammed, Dante & Nathan.

I had a great service from Mohammed, Dante and Nathan today at their Orpington branch. All my questions were answered and that made it easier to make a decision on the right phone and service for me.
Thanks to all 3 of them. Job well done!

May 15, 2026
Unprompted review
Three UK - 3Store Orpington logo

Reply from Three UK - 3Store Orpington

That’s a brilliant shoutout 😊 Folakemi, great to know Mohammed, Dante and Nathan at Orpington made everything clear and supported you in choosing what works best for you, we appreciate you sharing this and hope you enjoy your new phone and service ❤️ -Arvind

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look