Friendly and helpful although advised I would need to contact customer services by phone to discuss my contract as went through them . Advised I have already got roaming on my package so didn’t nee... See more
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Rani/Dante, Great advisor support from both these guys. Unfortunately because my home address doesn’t have 5G coverage we couldn’t take out a contract. Please get 5G up and running in TN15 post cod... See more
Company replied
Mohammed's customer service was very good. He answered all my queries and resolved all the issues I had today
Company replied
Excellent customer service Only had to wait a few minutes to see Nathan. He was helpful in every way and a very nice man. Patient in finishing off a broadband order that could not be done on-line a... See more
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Company details
About Three UK - 3Store Orpington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
217-219 High Street, BR6 0NZ, Orpington, South, United Kingdom
- 01689825995
4.9
Excellent
98 reviews
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Reply from Three UK - 3Store Orpington
James, we truly appreciate your feedback. It’s wonderful to know Rani made such a positive impression with his approachable and supportive attitude. -Manavata
We went to the Orpington store.Mohammad…
We went to the Orpington store.Mohammad was nice and very helpful
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Woohoo 🎉 Sithuli! Great to hear Mohammad made everything feel easy and welcoming at our Orpington branch 🌟 -Samad
Outstanding!!!!
Very helpful and informative by Mohammed. Great knowledge for a trainee advisor. Definitely put him through his paces and he answered everything I wanted to know! Fab service! ⭐️⭐️⭐️⭐️⭐️
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Deborah! Big shoutout to Mohammed for turning customer service into a full on joyful experience! 🎉 This is exactly what we want our customers to feel, valued and happy! 😃 -Ayesha
Rani was very helpful and friendly and…
Rani was very helpful and friendly and helped upgrade my contract and fix some of my phone problems.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Michael, it’s great to hear your visit left such a strong impression Rani will be delighted to know her support made things easier for you. Helping you sort out your upgrade and get your phone running smoothly is exactly the kind of experience we aim for. -Manavata
Reply from Three UK - 3Store Orpington
Hey Stephen. We’re so glad Nathan made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. We hope you have a wonderful day! 😊 -Prabhjeet
Rani was very helpful and helped me…
Rani was very helpful and helped me with transferring my pac code.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Raymond, we’re thrilled to hear this! 💙 Rani made everything smooth and hassle free when transferring your PAC code. Thank you for sharing your experience! -Neha
Great experience upgrading my phone…
Great experience upgrading my phone today, thanks to Nathan in the Three store Orpington.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Danny, it’s brilliant that Nathan made getting your new device so easy at our Orpington branch. We're thrilled you had such a positive visit! -Kishan
Reply from Three UK - 3Store Orpington
Thank you for taking the time to leave feedback, Jenita. 😊 We’re delighted to hear you had a pleasant experience. -Veronica
Rani and Mohammed were very helpful…
Rani and Mohammed were very helpful pleasant and thorough…it’s so good to be able to talk to a person
They were also able to help me with other issues l was having with my phone
I would go back to see them
Excellent
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
We appreciate your comments, Miriam. Rani and Mohammed clearly went the extra mile to help, and it’s great to know you’d happily return to see them. -Shivam
Nathan was very helpful and took his…
Nathan was very helpful and took his time to explain everything and also set up my new phone which was great. The staff are very proffesional and approachable. I felt very at ease at the shop while he sorted out my phone
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you so much for sharing your experience, Jackie. It’s wonderful to hear how Nathan supported you with such patience and clarity, making the whole process feel smooth and reassuring. His thoughtful approach and the welcoming atmosphere created by the team clearly made your visit comfortable from start to finish. -Manavata
Great shop.
Bought my 1st phone 3 years ago and Nathan was so helpful. Since then any problems I have the staff are always helpful. Especially Nathan who has helped a technophobe understand her phone. Just bought a new phone and he helped me transfer all my data.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you for sharing this brilliant feedback, Lynne! It’s wonderful to hear how smoothly everything went and that Nathan provided such excellent support throughout the process. Wishing you a fantastic day! -Afaq
Quick and easy
Nathan was able to sort out an issue I had with my WhatsApp and saved me money on my contract. Thanks again for the quality service!
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Betty, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great customer service from the team
Great customer service from the team, including Ronny
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Abdul, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Ronny and our staff made your experience smooth and enjoyable. -Neha
Patryk was kind
Patryk was kind, well information and explain things simplicity to my understanding. Very professional. Keep it up.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you for the 5⭐ review, Yaw! We truly appreciate you sharing your experience. It’s wonderful to hear that Patryk provided you with outstanding care. -Neha
Very clear and understandable
Very clear and understandable. Patryk help us to choose the right device and sim plan.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
We really appreciate your kind words, Eric. Patryk is always happy to assist and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! ⭐ -Ayesha
Nathan and Steve were amazing
Nathan and Steve were amazing. So very helpful when I came into the Orpington store to upgrade my phone.
They took all the stress away from trying to configure and transfer my info from old phone. Respectful friendly and kind. Huge thanks
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you, Linda! Nathan and Steve will be so happy to hear this. They really enjoyed helping you upgrade and making everything feel easy from the moment you walked in :) -Ayesha
Lyndon gave me great customer service…
Lyndon gave me great customer service and resolved my issues well.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hello Tutu, we’re overjoyed to know Lyndon provided such attentive service. Thank you for taking the time to share your valuable feedback. -Suhaas
Really helpful
Really helpful, Lyndon demonstrated the phone, and talked me through everything, 10/10 for a job well done
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Perry, we’re thrilled to hear your visit was such a standout experience. Lyndon’s brilliant guidance and exceptional attention clearly made a powerful impression, and we truly appreciate you sharing this fantastic feedback 🌟🔥 -Manavata
Had a really good experience at the Three Store
Had a really good experience at the Three store in Orpington thanks to Lyndon. He was friendly, patient, and actually took the time to explain everything properly without any pressure. Made the whole process very easy and stress free. Great customer service.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there! It’s brilliant to hear about your visit to our Orpington store. We’re delighted that Lyndon provided the thorough and attentive guidance needed to ensure your transition was entirely seamless. It is great to know that you felt well-informed and comfortable throughout the process. -Kishan
Nathan was Very polite
Nathan was Very polite , helped massively , explained how to do everything and wasn’t rushed at all
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Orpington
We’re delighted to hear how Nathan’s support left such a lasting impression. His guidance and care truly made all the difference. -Manavata
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